Shutterfly

"guaranteed delivery if ordered by." didn; t happen. Dealing with customer service was hellish. On the same day got two different responses ( after contacting twice before) with second person decent enough to re-ship the products which isn't much of a solution since the calendars will arrive after the guests go home. They offered free shipping ( by donkey cart?) on next order, but next order is not happening. Once they may have had the market on these items but there are other better choices these days.

After having ordered several photo books and been mostly happy I took advantage of their "free" print promo (they charged me $10 shipping for envelope weighing few ounces). The prints are awful-about half cut off part of the picture! Never never never again. I wanted prints of my dog who had recently passed away, getting a bunch of prints with his head missing was so upsetting. There is absolutely no quality control whatsoever.

Done many books with them. Don't see some features on the book I'm working on. Called customer service. Was transferred 5 times, no one could help me AND I was disconnected twice. They have definitely lost my business!

Had a small order, only wanted 5 photos to frame and it's been 2 weeks and the order is still in "carrier awaiting item" status. How is this possible? Good thing I'm not on a huge time crunch or I'd be really po'ed! Customer service is a joke too. Good luck getting any help from an actual person. Looks like they have lost yet another loyal customer!

Ordered Christmas cards 11/29/21. Was told they would be to me by 12/9/21. I haven't received them. The online tracker shows an "exception" - whatever that means. I've called and chatted with Shutterfly with no resolution. Generally, they're good. I've used them for years. However, this year is extremely frustrating trying to get information about the cards whereabouts and delivery time. My advise, don't order if you're on a deadline.

I know things are tough with shipping during covid. I received half of my order within a week. The second half, however is going on 3 weeks. Multiple duplicate shipping updates, no tracking number just Shutterfly telling you the updates, delivery date pushed back 4 times. Now, says my order was delivered yesterday and I still have not got it. Customer service is non existent. Just go to Wal-mart. Cheaper, faster, better quality.

For years, I developed and maintained detailed, captioned photo shared sites on Shutterfly, documenting my wife's and my travel around the world. Early in 2023, Shutterfly closed and erased our shared site, along with those of thousands of other customers. Although Shutterfly claims to have provided advance notice, we never received any. Shutterfly offered not so much as an apology for destroying what took a huge amount of work, over many years' time.

Long time (15 years) Shutterfly customer NOW website has gotten worse: slow, prints defaults to glossy but menu is elsewhere, easy to miss, does NOT work with Firefox. Can not edit address book. Instructions nowhere on page to pick up in store. Website still adds on shipping with no way to remove the shipping charge... terrible website only good thing is you will get a confirmation email and at the very bottom,,, scroll you can cancel your order in 30 minutes... Not paying for shipping when I am picking up. Shipping charges very steep. Not using this site again.

Dealing with Shutterfly has been a borderline nightmare this month and I should be getting paid for this based on the amount of time I have spent dealing since it is almost the same as a full time job. Instead I get to attempt multiple times and fail to pay them. Actually they ran the credit card but didn't place the order so many times that my husbands credit card was flagged and cut off. Luckily he noticed this while trying to buy groceries with our 1 and 2 year olds. After spending almost an hour on the phone with them to try to resolve the issue after 8 days of them not resolving the issue in writing I thought I was finally getting somewhere only to have them hang up on me and immediately encounter the same problem. The absolute worst and I would never use them again. Also in case you are curious their mobile app and desktop site are not meant to communicate. Why would any company even bother building something like that now.

Ordered a gift for mothers day, Shipping department backed up didn't receive notice of this until I called and it was too late. Shipped expedited with wrong address to top it off UPS still hasn't sent it out and who knows when it will be received. Nothing from shutterfly.com for a reimbursement! Never again

I love Shutterfly! I recently made a photo book for my mom's birthday and, after researching other similar websites, decided to go with Shutterfly because it had the most options while allowing me the most freedom and creativity, all for a reasonable price. After applying a coupon I got from Burlington, I paid $25 for a priceless BEAUTIFUL book. Shutterfly always has some kind of promotion going on (i. E., free shipping on orders over $30) and coupons are very common and easy to come by. They say to allow 5-10 business days for processing and shipment, but I received my order just 3 days later! The site is very user-friendly and customer service has always been cheerful and helpful. Love Shutterfly and my photo book - you won't be disappointed!

Annoying photo editor - wasn't sure about the supposed discount but I went with it - photo book should have been delivered 12/18. Today is 12/19 - the tracking hasn't been updated since 12/16. The issue though is that you cannot reach customer service. Chat is unavailable - no way to send a message - I will never use Shutterfly again - at this point I doubt I will receive this gift in time for Christmas. It was shipped 12/12/19 - plenty of time

I ordered Christmas Cards from Shutterfly. They were supposed to have shipped on 12/2. It is 12/15 and they have no idea when the Christmas cards will be delivered to me. So I asked for a refund. They will not give me one until after the holidays. What sense does that make? Also, their phone lines are shut down so everything happens through chat. When asked to speak to a manager or any real person, the chat ends abruptly. I've started 5 separate chats to try to get a refund. They all end in the same way. To say I'm dissatisfied is an understatement. I will never use Shutterfly again and I'm hoping you take my advice and save yourself a headache and lost $.

After paying extra $65 for delivery of a $57 dollars other. Ordered yesterday at 11 pm. Saying that my order would arrive by 12/19. First thing this morning at 8:02 am I received a email saying my order should arrive at 12/24 or further down. So me and my wife called customer service to cancel the other but this is a well bad training company, witch keeps transferring the calls to new agents so you have to explain all the facts over and over. Do not used then. I find out the Walmart do have same service for a fraction of the price. Plus they with one hours. To Shutterfly when my Christmas cards arrive after Christmas I will still have some memories of your $#*!ty service

I am shocked about the decline of the quality of their Christmas card prints. Have been ordering for over 10 years and the quality was always good. Spent a bundle in cards this year and I'm they look like photos printed on newspaper. Absolutely terrible quality. They must be cutting corners while charging more. Should have just gone to Walmart or Walgreens. Same quality.