Shutterfly

Very expensive for the service they provided.

In spite of charging separately for shipping on top of he exorbitant price of a simple photo album, the album took over 2 weeks to get delivered after it was shipped.

Terrible service, way too overpriced. My next album will be with Walgreens or CVS at a fraction of the cost and better service.

I ordered a puzzle online as a gift with a couple pictures from a trip taken this year with my GF. After submitting the order I realized I wanted to cancel - followed the link in the email but was not able to cancel since it was outside the "30 minute window".

I called the customer service number the next day, and after navigating the phone tree reached an offshore agent. They were able to cancel my order but did not note any refund. When I asked, I was put on hold for ~5 minutes only to learn 20% of my purchase price could be refunded. This is worse than both the 50% refund fee on their website for returns and the free return/cancellation policy on most other sites.

Acknowledging I should have done more research before ordering from Shutterfly, but there are too many good options out there to give my business to Shutterfly for future needs.

Black Friday promo / no discount given on order. 7 emails to customer service no reply - tried on line chat- over 82 min of hold … and no help. Davis and Lucy specifically were not helpful. They offer 100 percent happiness guarantee which they don't honor. I've asked over and over for a manger. No calls back. Do not use..

I USED to buy both my family and create my parents Christmas cards at Shutterfly. Due to issues with the site I switched to another brand. They had a design I liked so I thought I would give them a try. Regrets. The website was difficult with downloaded photos leaving the site and even the texting function was not working well in the design process.

The most disappointing was that my order was sent without more than half the envelopes. When I called to get them they told me it would take over a week to send them. This would make my Christmas cards not-so-Christmas cards. Could have been a easy fix with a priority 2 day ship. Did I mention they forget envelops in previous years? They did, but at least they knew how to correct the issue better back then. So I would say, their website and customer service is on the decline. No more Christmas Cards from this company.

I've been ordering photo books on Shutterfly for a few years. My last order was delivered, but I never received it. I called Shutterfly and they resolved the issue in a timely manner and were super polite. I will be definitively ordering from them again.

I ordered Xmas cards and 3 ornaments on 12/5. ETA 12/19. Only the Xmas cards and 1 ornament arrived on time. Shipped One wrong ornament- it's faces of diff set of people we don't know. One ornament was lost. Re-orders taking another 10-12 days and ETA is AFTER cHristmas. Their web and mobile order processing is terribly broken. Customer service and clients are seeing diff things on the clients portal. Stay away from this company

The only reason I used this service is because Costco transferred their photo services to them. Never had a problem with Costco. But Shutterfly has lost 75% of an almost $75 order of prints. There is no way to leave feedback, no phone number and the chat function is a joke. Horrible service, almost non existent customer service and I can't get my prints. Costco please offer a better solution than this sorry company.

Our main picture was washed out, the photo was professionally done and downloaded from the photographer as a digital copy. They did not include the back. We also selected to have them stamped and sent and now they arrived at my house 12/28 and will not get to anyone until next year. We've always used them and usually have a great experience. This year was not. I tried to contact them and it was impossible without downloading the app that I don't want on my phone.

I sent a graduation photo of my son that was done by a professional photography to make photo cards…. The set came and the picture was blurry even though the original was clear…. They agreed to reprint and it came the exact same way as the first time… I spoke to Paige in customer service and she said they will investigate to see what went wrong… I am very disappointed because I have purchased other things and never had a problem… the cards were not cheap either for the quality of service that I received…. The one Shutterfly did and the original….

Only concerned about making the sale. Shipped on 12/5/22 and on 12/19/22 I still don't have the cards. The "Mail Innovations" service is worthless and the customer service/tracker is useless. The promises began on 12/12/22 to expect delivery that day, and confirmed weather was not the issue all week. Today, 1219/2022, a customer service representative confirmed that Shutterfly knew by 12/15 that the order was lost. Even as of today, the order status still shows as on its way and will be delivered any minute. Too late for Christmas cards for us this year.

Beware! I worked on a family history book for over a year. I ordered 11 books at 2500. 00
There are no page numbers! They wanted to give me a 10.00 credit. Really?
They say they can't do page numbers... I have a table of contents with no page numbers!
The leather option is just crinkled black paper. Awful company

I spent hours on a project I was making for a Christmas gift.when it came time to check out I kept getting a error message saying try again later. My promo codes expire today, so I contacted customer support and their response was to delete the app and it's cache in my iPhone settings and see if that works. If I do that my project is gone. What was the point!

While the site provides a myriad of options, products, and tools, actually getting product from Shutterfly has been problematic Shipping estimates were consistently wrong by over a week or two. I placed three orders. None arrived within 3 days of the shipping estimate. In fact, one left NC to NY, then to OH, NY again, now OH (9 days after the arrival estimate). Also, all three showed as shipped 3 to 4 days before they were actually handed to a shipper.

I ordered custom holiday cards with, according to their website, plenty of time for them to arrive in time for me to mail them before Christmas. The delivery date keeps getting pushed back. When I looked at my order details, it shows the order has been "awaiting carrier pickup" for 5 days. Lots of back and forth with custserv has gotten me nowhere. Several times that have said "oh, but we are processing so many orders for the holidays." That's not my problem. That's a fulfillment issue they should be able to easily anticipate.
It seems highly likely that my holiday cards will arrive after I've left town and I guess I'll be mailing them after the holidays. That's bad enough but the useless, repetitive, scripted customer service responses are just adding to my irritation. I will not be using them again.

Shutterfly is awful. Worst service ever. Christmas Cards promised by a certain date and they are failing to perform on time. We now won't be at our residence to accept the package since it's late. I tried to change to alternate address but they won't intercept via UPS. Offered to pay for new cards and have sent overnight. Now takes 2 weeks to produce the cards and then a week to ship, we would receive around New Years. They have calls outsourced so you speak to someone at home that barely understands English. At one point she said they call us breaking up. Finally hung up frustrated. Never use them again. I should have looked at the reviews.