Shutterfly

Just received a full refund.

Ordered three ornaments. Navigated the site as best I could, editing photos in my library when no edit or crop options appeared to be available in the app. After getting the pics into the designated spots on the ornaments in a pleasing manner, I purchased them. I was excited to receive them! Unfortunately two of the three ornaments arrived with off centered pictures. Frustrating for sure. Went back to site to redo and realized that you can spend hours getting the project just right but once the item moves to your cart, the photos shift. No edit or crop options and, apparently, no save button either. I started a chat with customer service only to get generic answers and multiple choice pop ups. I'm not giving up. I want a refund. So disappointing. If done right, they would have been great gifts.

I've ordered many different sized photos from Shutterfly multiple times over the past years and they always have promotions! There was this one time they were giving out free their reusable bag and all you had to pay was shipping. I was already paying for my photos shipping so I decided why not! I use this bag all the time (as you can see it's erm dirt in the photo) and it's extremely durable. I'm literally carrying the heaviest groceries around my neck and the bag is isn't broken which is crazy!

Highly recommend ordering photos or other personalized items for your family and friend or even yourself like me :)

I took one star away because I think the website is a little more difficult to use than other sites.
I ordered eight canvases in different sizes. Everything was beautiful and it all arrived almost a week earlier than scheduled. I'm very happy.

Warning, don't buy if you can't wait 18 days to get your Holiday cards! I thought we were well ahead of the game ordering this card on Dec 9. But Shutterfly took eight days to print and ship, then another ten days in transit, so we won't even see our cards until Dec 27, two days after Christmas! Shutterfly should be ashamed of this level of service. At the very least they should display a realistic estimated delivery before you complete your order. We've bought our cards from Shutterfly for several years, but we'll absolutely be ordering from a competitor Vistaprint next year.

Shutterfly was quick to ship my order but I wish there had been better quality control on my calendar project:
For text I submitted as "events", the bottom line of text was omitted in three occasions and the letters were missing on two words.
One photo was blurred whereas original I sent is quite clear.

On January 27, I ordered two mugs for my granddaughter and her best friend to celebrate their last soccer season together. Delivery was projected for February 6 which I thought was pretty good service. Instead, my package arrived on February 4--just in time for the big game. Because of your extraordinary service, I was able to present them after their victory that afternoon. I have always been delighted with the quality and delivery of your products, but this one was the best. I will be back many more times. Thank you.

Printed my books incorrectly and in filing a complaint… had me phone chat with over 3 people in an hours time. For no reason, it went from person to person. The last person was looking something up, thanked me for her patience and then I got a conversation time out! Don't waste your time! Too many other good companies out there. I unfortunately wasted 300.00! Here's a photo of one cover… not even my photo choice and no title. My big book is done in incorrect order! I can't even open the one with the weird photo

Ordered framed print for my father in laws first Christmas without his wife. Shutterfly boasts upgraded shipping to ensure it gets there on time. It sat in his town post office for 4 days and now Shutterfly says it's lost.
Instead of offering a refund they offer credit on our next order? There will be no next order.

I just got my customized photo book from Shutterfly. And when I first opened it I notice there was a page that looked off. And later I discovered that the pages were glued together… I don't even know how this happens or where the glue came from bc they didn't need to use glue on my product. Pictures were beautiful but I now have to pages that look off. I kind of wish I would've kept them glued together to hide the flaws.
I was going to use the book as my guest book and just hope no one notices the glue marks.
Also, customer service is weird. I wish you could review products that you've bought specifically.

I was very satisfied once my first shipment arrived and then placed a second order and they arrived but the corners on these pictures are slightly peeling and bent :/ it's not enough to ruin the picture but enough for me to notice it otherwise i would have given 5 stars. Thank you again tho for the great pictures!

I've ordered hundreds of dollars worth of Shutterfly items, and, almost always, I'm very satisfied with the results. HOWEVER, when they promote items as "Free," they still charge a portion of the price. That's NOT free. This has happened on the last two of my orders. I'm fed up. It's impossible to reach them by phone (After robot voice says "hold on..." the phone disconnects every time.) Likewise, reaching them by Chat or email doesn't work as site shuts down after I hit "customer service" link. [order **************474 and **************450)] What's going on?

Firstly, my soft cover 8 X 11 book was expensive! The shipping of a small soft covered book was $10. The total cost was much more than the 2024 calendar I made just a couple months ago, which I was quite happy with.
Also, upon delivery the book was bent on front page in two places. It was rolled into my mailbox instead of being left flat or delivered to the door. There was no extra support inside the envelop to prevent damage to the product. It was just put inside the envelop in its plastic cover with nothing to keep the product flat. Some of the layouts which extended over to the next page were not identified as a problem and thus they dont look good in the soft cover format, almost cut and folded. I even called to ask questions about this. I liked the embellishment and backgrounds offered very much. Many of my recent photos were great, but using older photos from pictures taken from photos, some were not so clear. This was a lifetime photo album for a 90 year old so old photos were included. Even photos from 1970-1980's were not as good as the current photos. Current photos were great! Taken by digital camera on phone rather than a film camera. Overall, I like the photo book and give this a 3+/4 rating.

I am a repeat customer multiple times a year for years. I have had a good experience with Shutterfly books and with Christmas cards and gifts, but a poor experience with photo prints. I recently ordered a large order of different sized graduation photos to be used for a graduation party display. All 96 of the photos arrived with a processing error that appeared to be "dust" or "snow" in all the prints- including the same pose- "snow" was in different spots and my photos were done by a professional photographer and clear. I called Shutterfly, who quickly looked at my photos, saw they were good and agreed to re-print the photos at no charge, even mentioning a rush production and shipping to get my photos to me in time for the graduation. This did not occur. They arrived 5 days after promised (after the party) and the graduation display for the party did not occur, family could not take their prints home with them either. When the re-printed prints arrived, the "snow" issue was gone but the 8x10 photo was crumpled because the piece of cardboard used to help protect the photos was too small (not 8x10 sized) and the orange envelope was insufficient to protect the photos. I have had this problem (crumpled photos) in the past with other orders that I just ate the cost of. It is tiring to have to keep contacting a company to reprint photos. I have now ordered photos off the Walgreens app for a fraction of the price and I feel them to be better print quality. I will not order photos from Shutterfly again. Save your money and a headache by ordering your prints locally or from another company.

I've gotten pictures from Shutterfly before, but ordering graduation announcements, they came wrong, they tried to make it right and fix them by sending more, ended up sending me three orders total with all three having the same exact mistake after reaching out and being told they seen the issue and would be resolved. Just asked for my money back this last time. Started this in March and now I don't have announcements for graduation and I graduate in less than a month.

Holiday cards ordered Dec 5, paid for expedited delivery Dec 13. No delivery on appointed date, but website stated goods were in transit. Still no delivery one week later, yet the website still showed good in transit with projected Dec 13 delivery date. Phone call to customer service determined cards had not yet been printed; could not project when cards would be shipped or delivered. My request for a full refund was refused; so much for their "100% satisfaction guarantee." I will never use this service again (after being a regular customer for twenty years).

This is the last time I use Shutterfly. The last order that I received from them arrived late, not tracked, and damaged. Shutterfly gives poor delivery estimates, so you can guarantee that the package will not arrive until 1-2 weeks after the latest delivery day estimate that they provide. Their packaging is a fragile cardboard sleeve, and when it arrived, it was bent, torn up, and ruined the contents. UPS is not to blame for Shutterfly's lack of packaging.
Despite their "100% satisfaction guarantee," Shutterfly makes it impossible to get a refund and has absolutely no customer service.

I ordered 40 picture holiday cards from Shutterfly about 8 days ago (which included the photo) but just received them, which DIDN'T include the photo. I spoke with a customer representative *******610) who said he was unable to give me the correct cards without charging another $75 (he'll give me shipping free this time). The confirmation emails don't include what the cards should look like. I won't be using Shutterfly again.

After placing an order, their website gave a range from date of order was supposed to be 5-7 business days. Within 24 hours I received a text that the order was shipped, but a quick follow up showed the carrier was waiting for the package. 10 days later, it is still showing the same message and says an estimated delivery date will be set when the carrier scans the package. They offer no customer service blaming the carrier and the season. Meanwhile they will do nothing to help. Big mistake ordering from them. One I will not make again.

Our children gave us a Shutterfly puzzle with multiple photos of our beloved grandchildren for Christmas. The biggest problem with it is that there are two holes and two pieces that won't fit into them. Other pieces didn't fit well, but these simply can't fit.
The puzzle is impossible to move without falling apart. It was very difficult to get those little white pieces of paper underneath without having to redo the whole area. I would have framed it if it didn't have two holes and there was any way to get something under it before (besides our table) before gluing it.
This particular puzzle design is cute (the entire thing doesn't show in the sideways photo),, but you definitely don't want to put together that much gray woodgrain.

My package was scheduled to be delivered over a week ago and I still haven't received anything. Needed the labels on a deadline and now am out of luck! I placed the order on March 26 with the quoted 7-10 day shipping which has long passed. I can't even comment on the quality of the items, but the shipping is disappointing. Will not use this company again.