Marge K.

I've ordered hundreds of dollars worth of Shutterfly items, and, almost always, I'm very satisfied with the results. HOWEVER, when they promote items as "Free," they still charge a portion of the price. That's NOT free. This has happened on the last two of my orders. I'm fed up. It's impossible to reach them by phone (After robot voice says "hold on..." the phone disconnects every time.) Likewise, reaching them by Chat or email doesn't work as site shuts down after I hit "customer service" link. [order **************474 and **************450)] What's going on?