Shutterfly

I am a long time Shutterfly customer but in the future I plan to look elsewhere. I ordered two photo blankets- one for each of my daughters for Christmas on Dec. 1st. On Dec 18 I received a package with only one blanket in it! After several failed attempts to chat with someone (and a 73 minutes wait time by phone) I finally got someone who responded to me. She re-ordered the missing blanket and told me "even with Expedited Shipping I would not receive my order until mid-January!" This is crazy. There is no way it should take that long! When I complained further by email I still got the standard scripted response. I will never use this company again!

The original order was delayed and then damaged in printing making it useless. The reprint was ordered but instead of being rushed as promised (still late for the holiday gift) it was to take even longer than otherwise.
All that accompanied by multiple lies and promises never fulfilled by all levels of customer support and leadership team makes one feel completely ignored and lets customer know the company just does not care and thinks can get away with anything.

I have been unable to checkout for three days, trying various browsers, different credit cards and always getting a "We're sorry; the page you're trying to reach is temporarily unavailable" after submitting card. I called in to customer service and reached one employee (Mo) who was rude, and I asked to speak to a supervisor. Upon reaching a senior specialist (Dianne), she was surprisingly even more rude with a poor attitude telling me she didn't know what my problem was - while interrupting me while I was trying to explain the issue. Facebook support was tangibly helpful and gave specific advice, but I'd stay away from phone support until they do more customer service training.

Hello my gift was late even after I paid for expedited shipping. When I was chatting with an agent about my problem they ended the chat. This company is a joke that charges too much and does not care about customer satisfaction

After spending two full days putting together photos for 2 photo books and waiting a long time to get them, they arrived today. This after almost giving up because of the difficulty using their illogical and difficult website. To my horror almost all the photos were very dark, much darker than in the pdf file I sent them to use and much darker than those I printed myself on glossy photo paper similar to what I ordered. I have published many books including many with photos and never in my 4 decades of publishing have I ever seen such a poor rendition. I tried to contact the company but posted hours says not available on weekends and chat not even available. Now too late I see their low ranking and the fact they won't pay return shipping even when its their error, which clearly it is.

I have ordered cards and photo books from Shutterfly for 15 years. I have noticed their service slipping but the products were always good. I got my holiday cards this year. The stock is thin and flimsy. Feels so cheap I would be embarrassed to send them out. I'm very upset b/c that means we will not be sending out a holiday card for the first time since my children were born.
P.s. Even the envelopes are horrible. They do not seal.

I tried Shutterfly briefly 5 years ago & cancelled because it took SO much time to figure out their system. This week I joined again... after spending HOURS to make a simple book, I ordered another(promised 50% discount). The process was confusing & after painstakingly choosing 90 photos for a book, they spent an hour 'Uploading' & vanished! Also, after ordering FREE photos, I got to the end of the order to find $22.00 Shipping charge! They are sleazy & a waste of time. I'm done! Wish I'd read the many negative reviews before wasting my time... HOURS! Back to Walgreens for me!

I ordered school photos for my granddaughter and the picture I received was someone else's child pretty unimpressed with them, I purchased this online and do not have a proof of purchase if this keeps my review from being posted that is pretty crappy but hey anything to protect the ones who don't produce.

Woke up this morning after placing an order last night to realize the family name simply says "the Smith" instead of "the Smiths". The agent stated that no changes could be made; in fact, you only have 30 mins after placing to make changes. I asked about paying an additional fee to add the "s" if the order had not been printed yet. She says she will get back to me. We got disconnected. I had to wait 30+ mins for the first agent and now cannot get reconnected. I believe they have massive IT issues as the online chat also is not connecting. Initially, I also had to switch to edge from chrome after initially creating the cards. Once I created an account we lost our work because it would not save on chrome and only caught in a perpetual refresh every few seconds. Will hope they can get our Christmas cards fixed based on the conversation with the first agent, but I am not optimistic. There are other sites that you can use out there, I would advise trying one of those first.

We've used Shutterfly several times in the past without issue. This time, I had several missing packages. After doing some leg work to contact them (they have their chat feature disabled online) they informed me they seemed to have lost them. They don't lose my full confidence because they refunded the price, but I sure which customer service was friendlier. The rep was monotone the entire conversation and didn't appear to enjoy his job at all. And at the end of the day, we are still without our orders and have to restart the waiting period after almost 2 weeks

Been with shutterfly for many years, for prints, cards, gifts such as mugs. While the product they produce is good (if you get it), and the prices are OK if you hit a half off deal or something, the shipping is unreliable. This is now the second case of an order getting lost. Shutterfly uses UPS Mail Innovations. While UPS faithfully gets the order to your local post office quickly, after that all bets are off. In the latest case I see my order arrived at my local post office, who then sent it back to shutterfly. It's been over 2 weeks and I can see the package not making any progress. I'm done. If they can't use a reliable method of shipping, then what is the point. Use caution as you likely will not get your order.

This company wasted a week of my life and ruined my father-in-laws funeral by cancelling my order and not letting me know. Then when I contacted them, I got no help. Customer service is non-existent even for an over $500 order. Even though their system messed up they said they would contact me in 5 days way to late to get the books for my father-in-laws funeral. Then after arguing with their horrible chat for 40 minutes, they were going to escalate my case and get back to me in 24 hours! I won't have these books in time for the funeral. DON'T
order from Shutterfly! Any other company will be better! I promise you!