SICK of seeing Krapdasian on the TV for Shutterfly. HORRIBLE spokesperson!

Not entirely thrilled with my book. I apparently ordered a silver metallic border on the cover and margins by accident. It's a dull greenish-gray. I mistakenly picked a book with "merriment" added to the book. There is none added. There was no discount either. I complained about this to Shutterfly and got a $10 refund. I have done several books over the years but all look better than this one.

YOUR ORDER
Total: $58.81
"Photo Book - 9/10/2022"
8x11 Book
Quantity 1
- Metallic Accents on a Matte Cover Finish $11.19
- 8x11 Book - Standard binding $0.00
- Storytelling Style - With Merriment $5.39
- 8x11 Book $17.49
- 8x11 Book - Standard pages - Extra pages $1.53
- 8x11 Book - Hard photo cover $10.50
Each $46.10
Subtotal $46.10________________________________________

SUMMARY
Items Subtotal $46.10
Shipping and Handling $8.99
Tax $3.72

Fee $0
Discount -$0

Total $58.81

Total Savings

So, I got a threatening email stating that my photo projects will be deleted if I don't order something.
So, on my iphone, I started looking at some projects. Later on my desktop, it said I cannot seamlessly transition between the app and desktop to work on a project. Why? This wasted some of my time and was inconvenient and annoying.
When it was time to order, it was much more money than expected until I used 3 coupons and then still expensive. For instance a small magnet pic for the fridge is still $4 and a photo ornament is $20. If I hadn't used the "free shipping on orders over $" coupon the shipping would have cost $70 for a box of photos only 12 by 12 inches.
The pictures took 3 weeks to arrive, which seemed long, but we did have some weather issues locally.
Finally, when I got the ornaments, photo magnets and pictures, I was not completely impressed with the quality. The large print was good enough, the magnets were not the quality I would like but passable quality as it just hangs on a fridge, and the metal and ceramic ornaments had horrible image quality for $20 an ornament. I was not impressed.
One of the magnets had a couple of mistakes in printing where it was not usable.
I used the mobile chat to remedy the problem and it took 41 minutes of non-stop questions, asking for a photo, etc for them to tell me they would credit $4 to my account. The person I chatted with said, despite me telling them the order number and sending a picture of the damaged magnet image, they could not reprint and send the magnet they originally made a mistake on. I was pretty unimpressed they couldn't get me the magnet and only could credit me with the sale amount of the magnet, making me unable to order it myself, even if I wanted to as without all the coupons the magnet would be $10 and the shipping $12. Like I said, the prices are obnoxious and not fair. So, I would need $22 to reorder the image they screwed up in my orginal order. When I told them this, they said they could send me a gift certificate to use on the mobile app to cover "part of the cost". As a customer, I do not plan on using Shutterfly anymore. I don't feel they have the best quality in general despite sky high pricing. Also, their shipping fees aren't fair. Finally, they did have responsive customer chat online, but the representative took a long time to resolve the issue and I am not leaving feeling they did the right thing. I no longer have the product I originally ordered. If I am being honest, I was a bit peeved they threatened to close down my projects as well. That seems threatening. They should be sending me promotions to get my projects finished and printed. I give them a star for getting the products to me and another because they had okay chat response time. I think one star for OK quality as well. 3 Stars. I would not recommend until they improve quality and pricing.

HORRIBLE CLIENT EXPERIENCE, DON'T WASTE YOUR TIME AND MONEY.
I placed an order for Chrismas cards on Dec 8th to be adrerssed and sent to recipients however when checking out the shipping wasnt clearly indicating if it was included, so before concluding the order I reached out via chat to a representative so that she could review the order prior to processing to include shipping directly to the recipients, I asked if she could see the order, she confirmed she could and confirmed the order did include the shipping directly to the recipents noted in the CSV file, so I proceeded to check out.
The following day I received a confirmation email detailing the order would be sent to my home on the 19th. I reached out the morning of the 10th. I was conncected via chat with Devonjha a representative who later stated she was a supervisor. I explained what happened and was told sorry that was an unfortunate misrepresentation by the previous representative and there was nothihg she could do other than to try and cancel the order and have me go back in and start the process all over, offering me an $10 credit to my account for the error and trouble it caused. I declined her offer, I told her that was not acceptable and did it did nothing to resolve the issue at hand, after an hour of waiting for her to go back and forth to review I suggested they expedite shipping to my home so that I could mail the cards out the cards in time myself, she agreed and offered to expedite the order at no additional charge (for their misrepresetation).
On the 12th at 6:30am I recieved an email from Devonjha the supervisor stating the expedited shipping had been DENIED, but for my inconvenience she offered me a $15 credit ( Unbelivable!) I responded immediately asking her to cancel and refund my order, as I no longer have confidence in Shutterfly or what they promise. Unfortunately but NOT surprisingly I did not recieve a response at all. I had to follow up on the 13th with another agent via chat, where we were disconnected because I had to input the details of sitiution again,timing out the system, even though their website indicates they record the chat? Finally after having to reconnect with their chat bot AGAIN and indicating horrible customer experience I was given a phone number where I could speak with someone. Moses was the representative he listened to my experience and apologized, after speaking with him he reviewed the information and issued a cancelation and refund on 12/13... lost 5 days in the process and added stress, thanks Shutterfly!

I have been a diehard Shutterfly fan for years - I ordered prints, created books/calendars, and purchased gifts for family. They had great promos and I was able to get items for free most of the time and just pay shipping. There was never a quality issue before 2019. Recently I ordered prints from their app (free unlimited prints, just pay shipping). I paid ~$10 for 88 prints but there was an issue with the address, so I chatted them on the app a few hours later, and was told they would resolve the issue. I was told that if they couldn't change the address, they would re-send the item to the correct address. They told me to wait for an email update. Problem is, if you order on their app, you don't get any emails (confirmations, etc.)

A few days later, I chatted them again, was told they needed to replace the order, and the rep took down my address. I opened my "replacement order" and the address listed was the original (incorrect) address. So a few hours later, I chatted them back. I was waiting 20 minutes and was not given any updates, then booted out of the chat. I logged back into the chat, told them the address was inputted incorrectly, and this rep stated he would cancel the replacement order and re-order the prints a 2nd time. He took so long I was booted off the chat again. When I looked at my order history, I saw 2 canceled orders with 2 incorrect addresses and no new order placed. So I chatted them a 4th time that day and asked for a resolution - the person gave me hard time, told me they couldn't replace a canceled order. She told me she would give me $10 credit to replace the amount I spent on shipping, but I indicated I just wanted the replacement order and would not budge because prints should be free. She agreed to fix the issue with some pushing (I don't now why she was being so difficult originally). The clear issue with their customer service is that they outsource internationally. I could tell because the address errors would not be made by anyone who lives in the US and knows how US addresses are formatted.

Well, I ended up receiving both orders (the original order and the replacement order) and the quality was terrible! The photos have a bumpy texture, are a yellowish-green tint, and pixelated. Before Shutterfly claims the photos were not high quality, most of the photos were photographer quality since these were wedding photos. Shutterfly should not give out photos for free if it means the quality of the photos are crap.

DO BUSINESS WITH SHUTTERFLY AT YOUR OWN RISK. WHEN YOU WANT TO CLOSE AN ACCOUNT WITH SHUTTERFLY, IT'S LIKE GETTING INTO FORT KNOX. SHUTTERFLY IS JUST THAT STUDIP THAT WANT DELETE A ACCOUNT. FIRST THEY WILL TELL YOU THE ONLY WAY TO DELETE AN ACCOUNT IS TO CALL THEM. WHEN YOU CALL THEM, THEY WILL TELL YOU YOU HAVE TO USE A LINK. WHEN YOU USE THE LINK, THEY WILL SEND YOU AN EMAIL DAYS LATERS, WITCH YOU MOST LIKELY WANT SEE BECAUSE YOU ARE THINKING THAT THE ACCOUNT IS CLOSED, THAT EMAIL WILL GIVE YOU ONLY 48 HOURS TO RESPOND TO IT OR THEY WILL VOID THE REQUEST. THEN YOU HAVE TO START THE PROCESS ALL OVER AGAIN. #IDONOTRECOMMENDSHUTTERFLYFORANYBUSINESS

On several review sites, I find a lot of people trashing Shutterfly. I'm guessing the reason for this is it's often the dissatisfied that seek to review their experience. I get that. As for me, I've been using Shutterfly for a decade. Let me start with the bad.

1) SHIPPING: You should never count on timely delivery. While most of my orders are received in a week to 10 days, their free shipping option usually is via sure post. It's where UPS does the heavy lifting, then transfers it to your post office for the final delivery. Sometimes I get a notification from UPS that they'll be in my area so they'll deliver it. Often that package gets beat up along the way. It is usually in good shape, but once or twice I've gotten damaged goods. I wish they'd allow me the option to upgrade to USPS Priority Mail. It's fast and their flat-rate boxes are sturdy and economical. Of course, you don't get that "orange package" perk. I have had two shipments lost, also sure post, and these before the pandemic.

2) BOOK CREATION: I spent years learning how to create books and maximize the design. Last year they came out with what they deemed a better design option. No. NO NO NO. HELL no. It's lacking many of the great features the old one had. Fortunately, if you have created a book you can copy it, delete everything, and use that. Also, I hear Shutterfly support will add an old-version blank book to your account if you want. I haven't needed it, but I've seen others post. I have tried the new book creation, and it's still a bit buggy in addition to fewer features.

Now the good.

1) PRICE: Most of my projects are photo books. I regret they discontinued the PERFECT 7x9 size, but I can still get great deals on the 8 x 11. About 8 times a year they have "Free Unlimited Pages." Meaning, an 8 x 11 book with 111 pages costs you no more than $24.95. Usually, they offer an additional 30 - 40 percent discount as well. With my orders from Shutterfly and sometimes other companies, I get a 50% off coupon that will stack. So with tax (and my order meeting the free-shipping minimum), I pay a little more than $13 for a full-color, 111 page book.

2) MORE SALES: If you're not in a hurry, and you need some good 5x7 or 8x10 images, several times a year they offer "prints for pennies." An 8 x 10 will cost you a buck. Yup $1.00. I've used these, they look great.

3) CUSTOMER SERVICE: Every time I've had an issue, I was able to connect with customer service in no time. They reviewed my issue, in one instance they asked for photos, not to prove anything but to better understand the problem. They reprinted and expedited shipping. Another time I received books that were damaged in shipping. Again, they reprinted and shipped promptly.

3) TIMING: Even with sure post, I usually get my books in 7 to 10 days. I invariably create orders that meet the minimum for free shipping, so that's not too long to wait for shipping I didn't pay for.

FINAL NOTE: You get what you pay for.

Shutterfly offers custom printed almost everything, and they do so for affordable prices. If you pay $69 for something and expect $1,000 results, well... it ain't happening. Sometimes we're more critical of the results than the person receiving your gift will be. And you must remember, a printed blanket is NOT going to look as sharp as a photograph! But if something is genuinely not to your liking, get up with support, talk in a civil manner, explain the problem. I feel confident you'll be listened to and they'll try to make it right.

And (final note 2): Don't wait until the last minute. Give yourself a minimum of 30 days ahead of whatever event you're needing something for. For holidays, 6 to 8 weeks. This is a busy company, coming out of a pandemic. It's in imperfect world, with imperfect people. Including us. Get the APP for your phone and you'll be notified of new sales. If you'll be needing a bunch of cards, you'll enjoy the "10 free cards" sales they often have - just pay shipping. This will give you a chance to try your card-creating skills (and results) before ordering a hundred of them.

That's it, Mr. & Mrs. America and all the ships at sea. Happy creating!

SO THEY GET YOU WITH ALL THESE GREAT SOUNDING DEALS AND STUFF, SO I SPENT LITERALLY 3 HOURS THIS MORNING, I TOLD MYSELF I'M GOING TO DEVOTE THESE HOURS TO PICKING OUT PHOTOS OF MY FAMILY TO PRINT AND MAKE SOME MOTHER'S DAY CARDS AND WHILE I'M AT IT, BIRTHDAY CARDS AND FATHER'S DAY CARDS, ETC. AND I DID... THROUGH SHUTTERFLY. WHAT COULD POSSIBLT BE WRONG? I HAD A BRAND NEW CODE FOR 20% OFF AT CHECKOUT AND FREE SHIPPING FOR THE CARDS. IN THE END, NEITHER CODE WOULD APPLY (I HAD JUST RECEIVED THEM TODAY SO IT COULDN'T BE THAT THEY WERE OLD) AND THEY WANTED TO CHARGE $100 TO SHIP. SO THEY REALLY GET YOU. I WAS SO TEMPTED AFTER SPENDING ALL THAT TIME GOING THROUGH THE PHOTOS AND EDITING THEM, ETC. BUT FOR A $75 ORDER YOU ARE GOING TO CHARGE ME $100 TO SHIP, NOT HONOR THE CODE YOU LITERALLY JUST GAVE ME, AND THE CODE FOR 20% FOR SIGNING UP FOR YOUR EMAILS THAT YOU ALSO LITERALLY JUST SENT TO MY EMAIL ACCOUNT FOR SIGNING UP FOR YPUR STIPID EMAILS? I LITERALLY THOUGHT IT WAS A MISTAKE OR I WASN'T TYPING IN THE CODES CORRECTLY, LIKE SPELLING THEM CORRECTLY BUT NO I TRIED OVER AND OVER AGAIN AND NOTHING FOING. NOT JUST THAT BUT THERE'S AN OPTION TO PICK THEM UP AND NOT GET THE PHOTOS SHIPPED SO I TRIED THAT AND GUESS WHAT? IF YOU CHOOSE THAT OPTION, YOU STILL HAVE TO PAY THE $100... FOR WHAT? I DON'T KNOW, BUT THIS SITE IS SHADY. SO DISAPPOINTING... I LITERALLY WASTED 3 HOURS IN MIDDLE OF A SERIOUSLY IMPORTANT PART OF MY ACADEMIC SEMESTER DOING THIS. I UPLOADED THE AD ABOUT THE FREE SHIPPING FOR THE CARDS AND THE FREE 20% COD. NEITHER WERE HONORED. IT JUST KEPT GIVING ME A MESSAGE SAYING "PUT CODE AT THE END OF SOMETHING" AND I PUT THE CODE THERE AND NOTHING HAPPENED. WHATEVER, JUST A HUGE WASTE OF TIME AND IF I COULD HELP SOMEONE ELSE NOT WASTE THEIR TIME (BECAUSE TIME IS PRECIOUS) THEN THAT'S ALL I'M ON HERE TO DO. OH, ALSO IT SAYS 50% ON ALL OTHER ITEMS AND THAT WAS NOT HONORED EITHER. IT'S JUST REDICULOUS, LIKE NOTHING THEY SAID WAS HONORED. AS YOU CAN SEE, THE DATE ON THE AD IS APRIL 5, WHICH IS TODAY. I'M NOT HERE TO BASH SHUTTERFLY OR ANYTHING, BUT I MEAN IF THIS HAPPENED TO ME IT'S PROBABLY HAPPENED TO OTHERS AND IT MIGHT HAPPEN AGAIN, SO I'M JUST PUTTING THIS OUT THERE SO IF SOMEONE SEES THIS IT MIGHT SAVE SOEONE A LOT OF AGGRAVATION AND TIME. THANKS.

So Shutterfly has been around a long time. Used to be good. My experience the last couple months has sucked. 1) Ordered prints. If you upload a photo, click on "Order Prints," it has you pick the size and voila! Your are done. Made me assume the site automatically resized the pics to the selected size. Instead, my 8x10s of my soccer team ended up with the two boys on the outside chopped off. I contacted them, they kindly resent the prints. I said, "Are you sure these aren't going to have the outside cut off?" The rep said, "No - they will be perfect." Got the prints - they were no different than the first. 2) The free shipping method sucks. Shutterfly should dump it. I realize they aren't the shipper, but the UPS-USPS free shipping is horribly unpredictable. I got 1/6 shipments around the estimated time. Days went by for the other 5/6. UPS said I would have to have the shipper contact them since it appeared they were lost between UPS and USPS. Again, to Shutterfly's credit, they reprinted all the prints at no cost and shipped with a better method. Finally ended up with ALL the prints - eventually. 3) I ordered several hundred dollars of prints and framed photos as gifts. They had a sale THE NEXT DAY for 50% off everything. So my framed print, marked down from $154 to $102 was now only $90. But I ordered 3 of them - $36. So I realized I didn't necessarily deserve the additional discount, but thought I would ask. I didn't even bother with the prints that I also ordered that were also discounted more. I was told that I had been given a $36 gift cert / card - applied to my account. Days went by - nothing showed in my account. Rather than give up, I tried again and asked if they had records of the chat logs. Explained the conversation and the promise, but nothing in my account. Rep took FOREVER (maybe hoping I would go away?). Took her 30 mins to respond. She told me she had applied a $24 gift cert / card. So by this point it wasn't really the $, but the fact that they didn't follow through on what they said. First the rep who never really awarded a gift cert / card. Second, this rep who did it but for $24. I was like, "I'm done. Not trying to be unthankful, but everything with Shutterfly takes way too long and is way too hard." She apologized and then told me $36 had been applied. I refreshed several times and it never changed from $24. So I guess she was just lying to me at that point. She finally won for the additional $12 - because I finally quit the chat. A shame too because if you compare $12 to the future profit they could have made with better service and quality - they lost way more than $12. Oh well. There are plenty of other options.

The Summary: poor customer service via chat; long wait times on phone with random disconnects; no accounting for odd shipping delays and no ownership of responsibility for fulfillment in this whole supply-chain process; printing quality HORRIBLE compared to previous years.

The Saga: It's eerie how similar my experience has been compared to recent reviews. For more than 10 years I have been a TinyCards customer. Since the acquisition of the company by Shutterfly, my experience has plummeted from fantastic to extremely sub-par. Last year the quality of cards I received were noticeably inferior to previous years.

And then this year. Hooboy. What a fiasco. I ordered Dec 8. My cards shipped Dec 10. Notification that they would arrive Dec 13. That day comes and goes. Shutterfly tracking system shows an "update" that they will now arrive Dec 17. What?! Then the tracking system shows them as Delivered. Uh, wait a minute, not so fast. They haven't arrived. So I check with the neighbors... Nope. Then I look deeper. UPS tracking shows them In Transit. The 17th comes and goes. I say, "Wait a minute, what gives?" So I contact Shutterfly customer support via Chat. Wow. Poor English, clear apathy, and complete lack of understanding about my concerns. I'm told only, "Just check the tracking with this link" I explain AGAIN the tracking problem. I'm offered a refund for my shipping. "I'm not asking for that," I write. I'm asking, "Is there anything you can do to communicate with YOUR fulfillment partner (UPS) to see why this package apparently is being driven all around my region, and why someone, somewhere is making the decision every couple of days to extend the delivery window, and extend it again..." Because at this point the UPS tracking has been updated to Dec 19 delivery. Completely unacceptable answers from Shutterfly rep, the virtual shoulder shrug. Ok, I'll pursue through live phone support. Wait 39 minutes in the queue, and am disconnected. More wasted time. Well, if Shutterfly has washed its hands of responsibility, maybe I can contact UPS (send email ticket/request and no response).

It dawns on me -- there is no person, no company that will be taking responsibility here. I'm at the complete mercy of the shipping winds, only able to click "refresh" on my tracking screen every other day and pray that something happens. And then UPS suggests the window for delivery could now extend into mid January... So much for sending Merry Christmas cards...

And like a holiday miracle, they arrive. Delivered by USPS. Huh. Okay, I guess there was a handoff. It's Dec 19 now. Maybe we can get these addressed, written, sent... I open the box, eagerly...

The cards are terrible. Yellow cast to the image, a landscape photo that has (and I'm not kidding) the horizon tilting DOWN slope. I'm baffled. Did someone at Shutterfly really decide to rotate the photo 10 degrees? It's a beach scene, folks! The waves, the water, the sand -- they don't tilt! This is not a ski resort! Cards: unacceptable, ruined. I'm not sending THAT to friends and family.

I'm done. Tiny Cards, R. I. P. Shutterfly: NO MORE holiday cards from you. Other products, at other times of year, when I don't care how long the shipping takes... maybe I'll try you. That's a big maybe.