For Business
Write a Review For Business Write a Review
Thumbnail of user lilliana107

Lillian A.

WA state

Contributor Level

Total Points
80
0
1

1 Review by Lillian

Shutterfly

  • Shutterfly

“Poor site and functionality- not using again”
6/25/22

Long time (15 years) Shutterfly customer NOW website has gotten worse: slow, prints defaults to glossy but menu is elsewhere, easy to miss, does NOT work with Firefox. Can not edit address book. Instructions nowhere on page to pick up in store. Website still adds on shipping with no way to remove the shipping charge... terrible website only good thing is you will get a confirmation email and at the very bottom,,, scroll you can cancel your order in 30 minutes... Not paying for shipping when I am picking up. Shipping charges very steep. Not using this site again.

Tip for consumers:
see why problems you can tolerate and can't.
I do not do well with websites that function poorly and waste my time.

Products used:
NONE

  • Comments (0)
  • 17.7K Views
Helpful  (0)
Thank you

Lillian hasn’t received any votes.

Lillian hasn’t received any thanks yous.

Lillian doesn’t have any fans yet.

Lillian isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jvsteele82
jason s. reviewed Shutterfly
3/23/24

What a rip off. Ordered cards with a MD shipping address. They shipped to VT. They confirmed the...

Thumbnail of user marilyns1125
Marilyn S. reviewed Shutterfly
3/2/24

I have been generally happy with my products over the years. However, customer service has always...