Shutterfly

I had professional photos taken for Christmas and ordered prints from Shutterfly. I just received them and I don't think I could be more disappointed. They are dull, with a brown tint and horrible quality. Shutterfly should be embarrassed. This isn't the first time I've been disappointed with them, but it will be the last. Don't waste your money.

Twice now I have ordered from Shutterfly and twice now I have paid extra to have delivered within a certain time frame that they specify with their delivery charges and twice now they have been past their delivery statement holiday or not! And they don't even get the shipping label till the time the delivery is due at me house so they can't say it's the delivery service. Too many other places to get things done that this company offers and those other companies deliver when expected. Never again! Gave them a second shot and failed, again.

3 strikes and your out. 1 last year my Shutterfly desk calendar had 1 month the dates and days didn't match. 2 My mom ordered 2022 desk calendar. When I opened it for Christmas it had no photo's. She call thinking it was an error and they gave her the run around. I save my more more stress. I just ordered and eat the $20+. It arrived but now the photos were on the calendar but the dates and days didn't correspond. The dates align with the 2023 calendar. They are ahead of their time. To ahead!

Do not interact with this company unless you just need a plain 4x6 printed out. They will NOT be able to help you if any issues arise. Their offshore customer service reps. Only see the same exact things you see on your end. And can't help past that. Costco needs to partner with a better company.

Delivery has taken over a month. The tracking shows it's in my town at the post office for the past week. My wife went to the post office with the tracking information no package there. I chatted online with a representative last week, they said if it doesn't arrive by the next day reach out to them. Almost a week later I chatted again with someone online they said if it doesn't arrive by today reach out tomorrow. When I explained that I chatted last week with someone the representative kept repeating wait until tomorrow.

So today I called Shutterfly after going through their voice activated system I was told 5 minutes into the call that thier phone lines are closed and to reach out to them via chat online. I will call my credit card company to try to get a refund from them. DO NOT USE SHUTTERFLY!

As a follow-up I did receive a full refund, and my Christmas cards came on Dec 24th. The box was completely damaged. Horrible shipping. Glad they gave me a refund but will never use again.

After I spent many hours creating three photo books, error measures appeared whenever I tried to access my previous work. I have had trouble with the Shutterfly website before, but it had always been when I was trying to start a new project. I was always able to work it out. This is the first time Shutterfly has blocked me out of ordering my books. Although the tech support at Shutterfly was courteous and tried to be helpful, the problem was not solved. According to an analysis from an independent computer expert, the problem lies with Shutterfly and not with either of the two computers on which I tried to order my photo books. I am mightily annoyed that I will not have these books to give as gifts at special events. I will not use Shutterfly again. My time is too valuable.

I ordered custom Christmas cards on December 15. Shutterfly produced the cards correctly but then mailed them to me in plain paper envelopes. There was no cardboard backing, no plastic wrap, nothing to protect the cards from damage. They arrived crushed, bent and wet. When I called Shutterfly, they offered a refund but said it was too late to reprint and reship (even though their website was still saying it wasn't too late to place super-rush orders for Christmas). I'm really sorry I relied on Shutterfly for my cards and I won't do it again.

I did an order more than 3 weeks ago and the shipping info just stopped 2 weeks ago! I have no idea where the package is and there is no email or easy way to get help! Never again I'll stick to Costco from now on!

Ordered 11/24/20 Order #**************012
Order received and created on November 27.
Estimated Delivery November 30 - December 4
Today is December 17 and my order shows as shipped, as it has for the past 3 weeks.
I ordered from my local supermarkets photo spot where orders such as these (calendars, books) are created across the country and the order arrives within a week.
I went for the discount on Shutterfly. Never again. I needed this be here by the 19th, figuring 3 plus weeks in advance would be enough. Ridiculous.

Ordered a photo book and spent a lot of time putting it together for a friend as a gift. Ordered and paid online. I was then sent an email notifying me of my window of shipping. On the last day of expected arrival, still no package because mine was never shipped. Now twenty, yes TWENTY days later I am still waiting for my now late gift for my friend. Will never use again!

Just finished a 53 page photobook. I found it annoying that "the site is not responding" and "you need to log in" again and again while working. It's easy to make mistakes and undo or modify work you've already done. Lastly, it's a bit annoying to spend 3 weeks on a project and have it disappear with no reason. Shutterfly says I should have emptied my cache and cookies before I started, but they didn't tell me that. They say I need to redo the project, and I say it will be with another company.

I ordered several pictures of my disabled son's graduation day. I cropped the pictures carefully. When they processed them they cut heads off on two 5 x 7's. When I contacted them they said the two different pictures were the same picture which they were not and that I cropped them incorrectly. They said they would reprint the pictures as a "courtesy" but I had to pay almost $5 shipping and handling. The most they would offer was $1 off on shipping when it was their mistake. I was going to order several photo books from them because I have in the past and really enjoyed them. I'm going to find another site for my pictures and books because it really burns me when they want me to pay for their mistakes.