Shutterfly

I was nervous about all online card outfits but now glad I selected Shutterfly. I added two photos to a template, edited verbiage, created an envelope address list, all with intuitive online instruction, and invitations were delivered a day prior to estimate. I had all sent to my home to be mailed because I wanted to inspect the results first. No issues. The ink and print was great, the cards handsome, the cardstock good, envelopes handsome... it was a very pleasant experience and I endorse them copletely.

Main issue I have with Shutterfly is that I spend over an hour picking the pictures I want to order and once I place my order out of the cart, a notification of "Cannot process your order", "Try again later". I tried customer service and no answer, on hold forever, tried automated chatting and that was ridiculous. I'm extremely disappointed in Shutterfly's services.

I had used Shutter fly once before, for a calendar, and their service and product were acceptable. I decided to go with them for a much larger and more expensive project, 40-page large format photo books, that would be special gifts for multiple family members. After placing the order and waiting for delivery I attempted to contact Shutterfly about an issue. The message on the customer service phone line said the wait time would be over 30 minutes, so I decided to just do a chat. However, when I attempted to initiate a chat I received a message that the chat function wasn't available. With this lack of service, I can't see myself using them in the future. This review will most likely receive the same standard reply that all the other negative reviews have received.

My order showed it was shipped 12/8/2020. As of 12/15/2020 it showed it was still waiting for pickup. The company is located in Redwood City, CA and I'm in the Los Angeles area. Even if it was picked up and no tracking details were provided it shouldn't take over a week to arrive. I can receive packages from Pennsylvania in 2 days so why can't I at least have the package pickup and delivered within the same state in less that one week!

There doesn't appear any way to access customer service by chat or phone without waiting at least waiting 60+ minutes or more!

Shutterfly.com does not delete photos even if you delete them from their portal. Below are the sequence of events that happened
1) I created an account on shutterfly.com
2) I uploaded my family photos
3) I created and ordered a hard cover album from them
4) They delivered the album to. Quality was mediocre but all good so far

5) I do not want shutterfly to keep my photos so i logged in to their account and deleted all the photos in early December 2020.
6) After a month (early jan 2021), I logged in again and saw that photos were still not deleted. Moreover they were using my pics to advertise their products to me.
7) I contacted them on facebook AND their website customer service. Both the channels confirmed that my photos were deleted from their database.
8) I logged in again on Aug/12/2021 and saw that photos were still not deleted. Again they were using my pics to advertise their products to me

This is unacceptable and if possible i will definitely take some action against it.

I used Shutterfly because of a Groupon I bought. While making a calendar, my daughter started crying so I made her a bottle. By the time I was done, the app complete erased all the progress I had made. I had to add all the images to the calendar all over again. It took so many hours to make two calendars. The app is awful because if you stop working, it removes all your work. It happened twice for me.

Also, 4x4 photos are "free" but shipping costs around $7. That's approximately 28 cents for a photo when you can buy photos off Amazon for 15 cents... Amazon is the way to go. I doubt I'll ever use Shutterfly again

I ordered a canvas print as a Valentines Day gift for my boyfriend. I was very excited and paid more for shipping than the actual print price just to get it early. When the package came and I opened it words can't express how upset and disappointed I was. It looked nothing like it was presented on the website and worse it wasn't even centered correctly. The print's "weathered wood frame" looked incredibly cheap and the whole thing is just garbage. Never ordering from here again.

The first thing I discovered is that the Shutterfly app lacks text edit features that are available using the website. The second thing was that while a project done on the app is eventually available at the website, it doesn't show up hours for hours (like overnight). The next thing I discovered is that you can't use apostrophes in text boxes, so no contractions or possessive nouns. It's a service with a lot of unused potential, but it may be the best game in town.

I have been a long term shutterfly customer, but since it sold this year the service is horrendous. It is more expensive than other companies and they can not process orders correctly. They advertise that they have live customer service and they don't really have it. Their "service rep" was extremely rude and descending through chatiting and would not help. She kept the chat going for 45 minutes only to antagonize me, the paying customer.