Shutterfly

I was about to finalize my photo book and it was suddenly deleted because my account had been inactive. However, my project was started 4 days ago and no warning was given that a new project would be also cancelled. I was told by the rep that I had to start an entire new account ( as my current one would also be closed)... guess I will be doing that with another company! Poor service and lousy customer service! Shame on you!

Place an order on 12/1/21. Order lost. Replaced order with overnight delivery. Five days later no photos. Customer service down, so no one to speak with. No refund. No Christmas photos this year. Will never order through Shutterfly again. Use SNAPFISH or a reputable company.

Customer service was useless, time consuming, repetitive, A JOKE. Got notification my sons pics were ready to review so I opened up the link and while it shows my purchases, it wouldn't accept my password. After 5 reset attempts on my own I went into their alleged Customer Service chat line. They were useless - I had the first rep cancel out chat when I send the site sucked lol. Already wasted to much time - and still can't access any photo's.

I love this website! I had hundreds of pictures on my phone, my mom's phone, and a camera from a vacation that I wanted to print. I decided to give them a try, and it was great! The price per picture is very cheap, and they gave me 100 free prints. They also send out emails frequently with free offers. I've ordered a free customized calendar with vacation pictures, and a free customized magnet as well. They usually have free shipping over a certain price, but if you don't order much and don't want to pay shipping, you can pick up your prints at any CVS for free. AMAZING!

I ordered a baby book and paid for 2 day shipping to arrive the day before shower. I checked with chat support the day it should ship and they said it would be done later that day and ship. That night I hadn't heard anything and chatted again...lost order, have to reprocess and it won't be there until a week later. Second time this has happened. Should have learned this lesson the first time, I'll switch to snapfish going forward.

I just received a photo book and must say, that I am less impressed by the pictures. It is like the have a slight hazy. I took Professional 6 Color Printing, because I did that with a book in 2022 and those were so beautiful. I expected that from this one too. Not so much. The colors are not as bright and sharp as the one from last year. It shows time and time again, that Shutterfly is very inconsistent in quality. Such a pity, because love to use a website like this. But apparently nowadays is like so many other things: a gamble

My Christmas card order is lost. It has traveled from Illinois, to New York, to Ohio and back to New York. Tracking no longer shows where it is. I've tried to get Shutterfly to resend the order. Their standard response now is that shipping is slow this year. I can wait 2 more weeks (after Christmas) and call back and ask for a refund. I'll never make the mistake of ordering from them again. Meanwhile I've placed a new order with Vistaprint.

I have ordered calendars and other items from Shutterfly in the past and was pleased with the products I received. I ordered 2 books as Christmas gifts one was $84 and the other $48. The $84 book arrived first. I was so disappointed and angry with the quality of the book that I am embarrassed to give it as a gift. I kept getting changing delivery dates every day for the second book which was ordered the same day. I had to send another gift to the person for fear of not having the book in time to mail it. It finally arrived same poor quality and had a torn page. Save yourself the money and anguish of dealing with this company.

I trusted Shutterfly to print a photo book for an important special event. I paid extra for expedited shipping to make sure that the book arrived on time. The delivery date was promised to be yesterday but the tracking still says it is awaiting pickup. I called yesterday and was assured it was shipped and on its way. I called today and spent an hour on the phone only to be disconnected. The representative didn't call back to continue assisting in resolving the issue. I called again this afternoon and after 45 minutes on the phone I was told it must be lost in shipping and would have to be reprinted. The new delivery date is after the date of the big event. Very disappointed in Shutterfly and will be using a different company for future orders.

Advertise 5X7 cards, but they have trimmed 1/4 inch off every single card (so only 4.75 by 6.75) This might not seem like a big deal but multiply by the thousands of cards they make and it saves them a bundle while they false advertise. They achieve this by lopping off right and bottom sides, not centered.

We have been using Shutterfly for our holiday cards several years in a row. I enjoyed the card making experience and the picture looked nice on the card. However, this year, I was surprised by the poor quality of the standard cardstock. I believe this is the same paper I ordered the previous year but the quality had just gone down significantly. It's just rough and flat. It looks cheap. Also, I had decided to splurge for a liner... only to find out that I had to stuff the liner inside my 50 envelopes myself! After paying over $100 for my 50 holiday cards. Seriously?

I must say they offered to redo the book made with downloaded Christmas photos when it came out obviously way too dark. But the next one was as dark or darker. It was as tho the machine accepting was on a different setting or in the old days of developing I would say the chemicals needed changing. In my photo I have added you can see the original photo as an example on the right and the way it turned out on the cover of the book side by side. Second photo, the original sent is on the left and the book's photo on the book page on the right. I sent more examples to them and discussed it on the phone with them to no avail. In the past I had been very satisfied. What has changed?

I received my photo book, it is the worst work I have ever seen in my life, when you place the order online you cannot see exactly how the work will turn out, The company did not take the time to contact me to inform me that the photos were not centered correctly. I don't understand how Costco chooses this company. My order number **************074

Really? You just delete all memories for individuals that were your customers? They should have had a button on those emails warning of the deletion of files that their customers had to click on to acknowledge that they got the damn message. Then if certain customers had not responded, they could have done a little more to reach out to them, money grubbing capitalist pigs