The staff were very easy to communicate with, responded quickly and to was very helpful. I will for sure be buying from here again
Very quick and easy return process for when sizes aren't quite right! Super helpful team with an inquiries I had about the process too!
Hey Tegan, thanks so much for your review, we're so glad you found our returns process super easy, and that our lovely Customer Happiness Team could help you out! Kindest, Laura xx
Can always find something for any occasion, delivery is always super quick and if ever I have an issue with sizing etc staff are sooo helpful!
Amazing customer service from the team at showpo I couldn't fault it. Quick to resolve a problem - definitely my go to shop.
Hi Chantel, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Thank you so much charissa for such helpful and quick response time and helping me with my order problem.
Your amazing :)
Hey jessica, aw thanks for this awesome review! We are totally stoked Charisa was able to help out! Looking forward to your next shop! <3 Kindest, Jo xx
Would shop here regularly if it wasn't for the customs duty. The dresses I ordered was fantastic, both material and design!
Hi Lisa, aw thanks for this awesome review! Sadly, the customs charge is out of our control. We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Andrea xx
Amazing customer service, I'll definitely be a returning customer, especially with your plus size options. Well done Lorena & thank you
Couldn't find my tracking number, texted showpo and they responded quickly. The helped me track my order easily. Very good service.
Hey Priscilla, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
I recently had an unfortunate encounter with Showpo's customer service and their supposedly "flexible" 7-day return policy for clothing, and I feel compelled to share my disheartening experience. As if dealing with the unexpected death of a family member wasn't already emotionally challenging, the lack of compassion and understanding exhibited by this company only added to my distress.
First and foremost, I was appalled by the insensitivity displayed by the customer service representatives. When I contacted them to explain my situation and request an extension on the return policy due to the sudden loss in my family, I was met with nothing but indifference. The representative I spoke to seemed more interested in reciting company policies verbatim than in addressing my genuine concerns. It's disheartening to think that a company would prioritize their rigid policies over showing basic empathy to a grieving customer.
Furthermore, the 7-day return policy for clothing is an absolute nightmare, especially during times of personal crisis. While I understand that businesses need to have certain policies in place, it's crucial to consider the human aspect of each situation. In my case, the seven-day window for returns was completely unreasonable, given the circumstances. The last thing anyone dealing with a loss wants to think about is rushing to meet a return deadline for clothing items, which can be a distressing reminder of the situation.
I believe that a truly customer-centric company would understand the need for flexibility during unforeseen circumstances. Other retailers have shown empathy by offering extended return periods in similar situations, and it's disappointing to see Showpo fall so short in this aspect. At a time when compassion should be at the forefront, their unwillingness to accommodate a grieving customer reveals a lack of understanding and a disconnect from the real emotions their patrons might be facing.
In conclusion, my experience with Showpo has been nothing short of disappointing. Their poor customer service and unforgiving 7-day return policy for clothing not only added unnecessary stress during an already difficult time, but also showed a lack of compassion and empathy that is deeply disheartening. I strongly urge the company to reconsider their policies and train their customer service representatives to treat customers with the care and respect they deserve, especially when they are going through personal hardships. I also strongly recommend that you don't shop here, ever.
Hi Amy,
Thank you for taking the time to leave a review!
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us and would love to look into this further for you.
Unfortunately, we cannot seem to find any past emails from you under your name, however, if you could please email us again at info@showpo.com and ask for a Senior Customer Happiness Officer, our senior team will investigate this accordingly.
Hopefully, we can resolve this ASAP for you
My customer service experience from Showpo Rep Charisa was fantastic! Finished chat very happy with the outcome of my problem.
Hey Rielli, aw thanks so much for this feedback! We're so pleased to hear Charisa was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Andrea xx
I have had a very good service during and after the delivery. They helped and answered me every time that I needed it.
Hi Laura, we're so happy to hear you've had a great experience! Kindest, Showpo
I love the style here, and when I had an issue their customer support was quick to respond and super helpful :) Highly recommend.
Hi Thy-An, Thank you for taking the time to share this with us! Kindest, Showpo
I emailed the Customer Happiness Squad and within the hour my issue was rectified - quick response, great service! Just waiting on the refund.
Hey Debbie, thanks so much for your feedback, glad you loved our super speedy service! Don't forget that any approved refunds can take 2-10 days to reflect in your account (depending on where you're located). If you have any more questions don't hesitate to reach out, we're available 24/7! Kindest, Laura xx
Amazing staff, great clothes, quick delivery. Monique is the best. Good quality clothing, great website layout
Hey Georgia,
Thank you so much for the great review and that you are loving Showpo! So pleased that Monique could help you out, we're very lucky to have her :) Hope you are having a fab day!
Kindest, Nikita Xx
Amazing experience, excellent support regarding my return and a very clear procedure
Give Chelsea a raise!
Hey Aissatou, thanks so much for your review! So glad to hear your experience with us was great, and Chelsea was able to help make returning your item super simple and easy (we totally agree, she's amazing)! Hope you love your next Showpo shop just as much! Kindest, Laura xx
Great variety of clothing and confidence when shopping knowing the return process is easy (and free)
Hey Ash, aw we're stoked that you love all our ranges as much as we do! We always try to make sure that we have different styles and ranges for all our lovely Showpo gals :) Looking forward to your next shop <3 Kindest, Andrea xx
Awesome clothes, great service. 10/10 will buy again :) I love the styling recommendations on the website.
Hey Lou, we're so happy to hear that you were pleased with our customer service and clothes! <3 Thanks for the review! Xx
The team is amazing. So quick answers. The items are exactly how I wanted.
Congratulations, good job.
Xoxo
Hey Rina, thanks for your review, we're so glad to hear you loved chatting with our Customer Happiness team and that your items were perfect! Can't wait to see you shop Showpo again soon! Kindest, Laura xx
Elvie From showpo customer care service really helped. Great staff great stuff. Cheers! Looking forward to buy soon!
Hey Lovely, what great feedback! We appreciate you taking the time to share this with us and hope that we can continue to provide our customers with beautiful products and amazing customer service. Kindest, Team Showpo.
I love showpo's clothes! I was missing a few items in a package and Jia assisted me quickly, and she is so kind! Beautiful products as well.
Hey Caitlin, So sorry that happened to you and you didn't receive the correct items! So happy that Jia helped to resolve this for you and hopefully could turn your experience around! Thank you so much for the 5 stars! Kindest, Nikita xx
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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- Sydney, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Madison, thanks so much for your review, we're so glad to hear you loved your Showpo shop! We work super hard at what we do, so glad to hear you love shopping with us! Kindest, Laura xx