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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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I ordered a prom dress from here that was supposed to come last Monday, 4/19 and payed for expedited shipping. It hasn't come yet, which is fine except for the fact that no tracking info has been updated since the 14th and I'm concerned I'm just never going to get it. Hope I do before my prom and that it works out or I will be incredibly disappointed.
First, let me just start by saying that the "express" shipping they offer is a complete waste of money. Second, the quality of the two dresses I ordered was heinous. The first one had literal craft glitter on it and left a trail without even putting it on. Imagine spending $100+ on a dress and leaving a trail of craft glitter through a wedding. It was supposed to be gold but the glitter looked so awful. The other dress I ordered looked like a $5 dress from Rainbow. It was cotton and stretchy when the dress in the photo looked structured and almost a polyester linen blend and that was $50! I should have known better when they don't have reviews on their site. Plus, now I have to pay $10 to send it back. Never ever again. Shame on them. It took so long to get here I won't have a dress for the wedding I am attending now.
Hi Michelle,
We're really sorry to hear your experience with us has left you feeling this way. We only ever want our customers to love shopping Showpo, so it's disappointing that this has not been the case. We'd love to look into your experience and see what's gone on, and hopefully work on some resolutions for you. If you can reach out at info@showpo.com we'll have your enquiry escalated and can hopefully turn your experience with us around.
Kindest, Showpo
I ordered some pieces from Showpo which are all super trendy. Love the variety of items on the website, I was able to find great 2 piece sets and dresses. The sizing was slightly larger than expected - wish they stocked some smaller sizes. Shipping was quite quick (3-4 days in Australia). Returns system is very straightforward and easy to use.
Hi Yasmin, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon.
Unfortunately THE BEAUTIFUL dress didn't fit me and I don't think the sizes are for bigger girls so I asked for a refund and sent my parcel back. I dealt with Andrea and April and both were super helpful. I would recommend Showpo to others as it is a beautiful site to buy from...
Hi Noli, Thank you for taking the time to share this with us!
I have been shopping with Showpo for about 6 months and have found the experience to be exceptional.
The clothing is extremely well made and stylish and I cannot speak highly enough of the Customer Happiness Team. Each enquiry I have had with them has been dealt with professionally and in the most friendly manner. Showpo is an exceptional Australian business and I highly recommend purchasing from them.
Hi Mel, we're so happy to hear this! It's great to hear that you love shopping with us & we can't wait for you to shop with us again in the future! Kindest, Showpo
They are so helpful and quick at responding when I have needed help from their customer service team! They are fast to ship, I received my parcel in two days with express shipping. The quality is amazing and true to size! 100% recommend!
Hi Shayla, thank you for your lovely review! Kindest, Showpo
Quick response to my enquiry. Extended my expiry date.
Excellent customer service and alternative solution to my problem.
Hi Loshnie, we're so happy to hear our Customer Happiness Team were able to assist you and make your shopping experience a great one! Kindest, Showpo
Always have good quality clothes and respond super quick to emails and helped resolved a problem, A*+
That's great to hear, Jaime! Thanks for your lovely review!
Amazing customer service, especially for my return when Australia post was taking their time! The quality of the clothes are reasonable for the price.
Love this company and will continue to purchase from them
Hi Olivia, this is awesome! We're so happy to hear you've had a great experience with us. Kindest, Showpo
Amazing service. From shipping to the customer service team getting back to me within 15 mins of emailing. I had a few issues with sizes and had to return some things and I have never had something be so easy and syaff be so helpful.
I'm from NZ and you make it seem like your shop is in the next town how quick you make things happen. Absolutely awesome thank you!
Hi Dani, thanks for your great review! We're so happy to hear that we were able to assist you & have made your experience a great one! Kindest, Showpo
I totally recommend shopping with Showpo, they have given me the best service. I can't wait to purchase more clothes from them.
Thanks so much, Michelle!
If you're after amazing quality clothing and even better customer service, Showpo is the place for you!
Thanks for your kind words!
The dress material was very good and it looks same like the picture.
Had to contact the customer service for something they were very helpful, fast response and very polite.
Thanks for your kind words, Fatima!
10/10 service from Andrea, was very nice and went out of her way to help me! Cant wait to get my order!
That's amazing to hear! We're so happy you've had a great experience shopping with us.
I bought 2 different dresses and they are very good quality
I love it!
And the employees are very helpful.
Hi Hazal, Yay! We're so happy to hear you love your dresses. Thank you for your kind words! Kindest, Showpo
Not only was the dress I purchased amazing quality, but the customer service from the Showpo team was just outstanding. Shoutout to Andrea for helping me return an item that didn't fit and sending my store credit within days of returning it. I purchased the same dress in a different size and I love it so much!
Hi Amelia, thanks for your lovely review! We're so happy to hear you've had a great experience shopping with us! Kindest, Showpo
When I was having trouble returning an item, Customer service was extremely quick to respond and get my return set up for me! They went through the return portal for me and sent me the label directly! 10/10
Hi G H, thanks for your review! We're happy to hear our Team were able to assist you & make your experience a great one! Kindest, Showpo
I have had a very good service during and after the delivery. They helped and answered me every time that I needed it.
Hi Laura, we're so happy to hear you've had a great experience! Kindest, Showpo
Quick response to my email in regards to a refund and had it sorted out in less then an hour! Great quality clothes and reasonable prices
Hi Bronwyn, thanks for your kind words! Kindest, Showpo
Great quality, easy returns (I ordered the same dress in a couple of sizes), friendly customer service team.
Hi Stacey, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Megan,
We're really sorry to hear your experience with us has left you feeling this way. We only ever want our customers to love shopping Showpo, so it's disappointing that this has not been the case. We'd love to look into your experience and see what's gone on, and hopefully work on some resolutions for you. If you can reach out at info@showpo.com we'll have your enquiry escalated and can hopefully turn your experience with us around.
Kindest, Showpo