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ShopSmarter

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Canada
1 review
0 helpful votes
Follow Karl H.
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Ordered in October and after waiting for two months, asked for refund. They stated 5-7 business days, is now twice that. I wish I could make a negative rating-avoid this scam.

Date of experience: January 8, 2024
Singapore
1 review
7 helpful votes
Follow FU J.
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Most terrible website I ever met.
Take away my money without authorization.
3 times without any notification or email/text msg.
Never notice This because I am busy with my newborn baby also
This is not a right way to do business!
------------------------------------------------------
Thanks after contact the Shopsmarter I get the fully refund for the IC member fee and I would like to suggest next time can improve this, don't deduct the memebership fee in this way.

Date of experience: February 17, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hello,

I am sorry for any inconvenience and will be happy to assist you. Please reach out to me directly at Help@ShopSmarter.com

Thanks,

Samantha
ShopSmarter
Customer Service Supervisor

Wisconsin
1 review
1 helpful vote
Follow Caroline F.
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A money saver
September 3, 2019

I have found this site a money saver for me. I have received $72,30 in 3 months and yes I pay a fee, but I order most everything online, because I am handicapped and don't have a car, and carrying things in to my apartment would be difficult even if some one took me. I think that people have to realize that most people are not going to make huge purchases every month and must follow all the restrictions for each site, such as (no easy pay). There is a learning curve and I made some mistakes in the beginning, but I am happy making at least a little over what my fee is, or more. The average purchaser must realize they may not get rich, but they can get a return for their investment if they are frequent online shoppers, and always remember they must go through the Shopsmarter site, You still come out more ahead than just ordering online without ShopSmarter even if you get free shipping as they don't cover shipping charges.

Date of experience: September 2, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Caroline,

Thank you so much for sharing this excellent feedback! We are happy to hear you are enjoying the savings with ShopSmarter.

Happy Shopping!

Samantha
Customer Support Supervisor

Wisconsin
4 reviews
35 helpful votes
Follow john h.
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Saved by sitejabber
October 30, 2017

Just made a purchase from walmart.com and got the shopsmarter offer. I balked at the "start here" page because I didn't see a list of what merchants participated and it wanted an email address (and I already get too much crap email.) So I did a search and found the sitejabber reviews. Thanks! (the fee was not disclosed on the "start here" page.)

I was puzzled as to why there were any positive reviews at all, so I took a look at them. It looks like if you are a 'big spender' and you pay your credit cards in full each month if might be an OK deal. In my estimate you'd have to spend at least $1500. 00 year on applicable merchandise at participating merchants just to break even. To be worth the fees and hassle, I'd need to spend at least double that and that ain't gonna happen. So it would be a bad deal for me.

In my opinion there should be full disclosure upfront, anything less is unethical.

Date of experience: October 30, 2017
Florida
2 reviews
8 helpful votes
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I just recently noticed a monthly $9.97 bleeding out from my limited income! I didn't know or realized the source until I looked it up online. Reading some comments, it's been my experience as well! I've been paying overdrafts for insufficient funds, please stop!
M R - Deltona, FL

Date of experience: July 12, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Maritza,

I have issued a full refund back to your account for you, that should post within 2-5 business days. I also see that we paid you the $10 check, which was sent out on 2/7/2018. If you did not receive that check, please reach out to me directly at Help@ShopSmarter.com and reference Customer Loyalty #SC717.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

Virginia
1 review
0 helpful votes
Follow Rex D.
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Great Experience so far!
December 4, 2016

I do not work or in any way affiliated with shopsmarter.com and this is a honest review of them. I just used them to do some blackfriday shopping and I saved a lot more than i expected. They had 20% discount going on during that time. However, I haven't get paid yet but I'm hopeful and their site has updated with my pay out amount.

I will continue to use them in the future and I hope they will have their 20% off retailers up soon for Christmas. That being said, their customer service reps are not up to the mark- when I called they didn't have any helpful information.

-Rex David

Date of experience: December 4, 2016
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Rex,

Thanks so much for the kind words! We're happy you were able to save with us during our 20% cash back promotion. Don't forget, we're also offering 20% cash back next weekend from December 16th through the 18th! Your payout for this quarter will be on January 15,2017.

I'm sorry to hear about the not so great experience with customer service. If there's any other questions you'd like to have answered, feel free to contact customerservice@shopsmarter.com for further support. Thanks so much!

Sincerely,

The ShopSmarter Team

Illinois
1 review
20 helpful votes
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Not worth it
November 20, 2018

Advertisement showcases nice rebate with a small trial fee so I joined thinking I would still net a decent amount for minimal effort. However they don't make it evident (likely hidden in the T&C) that the payout is scheduled several weeks out so there's no way you'd get the rebate without paying for a full subscription. Very misleading. Don't waste the time. Sad to think about how much money they've made off trials with no payout.

Date of experience: November 20, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Kyleigh,

Any bonus or cash back you earn as a member is yours to keep even if you choose to cancel. I do apologize for any confusion regarding the membership. If you would like any assistance with your membership please reach out to me directly atHelp@ShopSmarter.com and reference customer loyalty #SC891

Thanks!

Samantha
ShopSmarter
Customer Service Supervisor

Florida
9 reviews
38 helpful votes
Follow Thomas J.
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I was suspicious about getting $10 cash back when it asked for a credit card number at the end before you submit and agree to their terms and conditions and even then it's really hard to find where it says you'll be charged but it does it doesn't say how much I don't think but there's a lot of fine print to read so it's definitely a trick and I can understand why all these people are upset but that's why you don't put credit card numbers into something in check a box where you say you agree to their terms without reading them. They give you a 7 day trial I believe but I ain't trusting that for 10$ back... mailed to me no less who knows when or if you get that... sorry to the people who were charged though.

Date of experience: March 29, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Thomas,

We're sorry to hear about the misunderstanding. The monthly fee is stated directly above where users enter their credit card information on the sign up page. This information also states that if you do not cancel your membership within your trial period, you will be subject to the monthly fee for continuing to take advantage of our benefits.

As long as you claimed your introductory offer during your membership, you will receive the $10 cash back regardless of your cancellation. For more information, please contact help@shopsmarter.com. Thank you!

Sincerely,

The ShopSmarter Team

Oregon
1 review
13 helpful votes
Follow Yingfei M.
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I would give 0 star if I can. This company has no business ethics at all. Simply shut down your account when you have hundreds of savings in your account. There are lots of free cash back websites out there with unlimited cash back. What shopsmarter does is charge your monthly subscription fee, get paid from the websites you make purchases and pay you nothing. A total of money and time waste. Stay away from them.

Date of experience: July 15, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

We're sorry to hear about this experience Yingfei. ShopSmarter is for personal non-commercial use only.

Florida
1 review
8 helpful votes
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Fraud
October 20, 2017

Stay away! I was shopping on Walmart.com when I have gotten an offer from ShopSmarter that promised me a $10 rebate for the purchase I have made. I didn't get any rebates. Instead my accounts was charged. I don't understands why this company is not under investigation yet. Shame on Walmart as well!

Date of experience: October 20, 2017
North Dakota
1 review
3 helpful votes
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Scam
January 20, 2017

What a dirty trick, there my be some people that use this service, but I don't even remember joining it! I was on Walmart's site and somehow got into this while signing up for a credit card! When 2 charges showed up on my Walmart statement and would have been every month! I spent 1/2 day getting it straight. Who are these people?

Date of experience: January 20, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Rick,

We're sorry to hear about the confusion regarding our service and membership fee. We offer all new users the opportunity to claim their introductory offer and check out our site within a 7-day trial period. If a member chooses to stay on board with us after the trial period, he or she agrees to pay the membership fee that follows. The membership fee is stated directly above where users enter their credit card information at sign up. It is also included in our terms of use, which must be agreed to before successfully signing up with us. If you have any further concerns, please feel free to contact customerservice@shopsmarter.com. Thank you!

Sincerely,

The ShopSmarter Team

Indiana
2 reviews
5 helpful votes
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Shopsmarter is a scam
December 23, 2019

I signed up for the trial. I used the website and followed the directions for using their shopping portals. I made purchases, multiple purchases, and none of them were reflected on my account at shopsmarter. I contacted customer support approximately 3 times, all 3 times I was told someone would be contacting me, nobody ever did contact me and it has been almost 3 weeks. Bottom line, they did not fulfill their promise of 10% back and had no interest in helping me out when it didn't work.

Date of experience: December 23, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Cliff,

I'm sorry to hear about this experience. Please reach out to me directly at Help@Shopsmarter.com and I will be happy to look into it.

Thanks!

Samantha
Customer Support Supervisor

Missouri
1 review
1 helpful vote
Follow Diane O.
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I love this site!
October 18, 2018

I'm not sure why there are so many negative reviews. If you do any online shopping at all this will pay for itself in no time. Yes you get charged $9.97 a month but you also get 10% back from every retailer you buy from if you go through their site. Up to $1000. 00 a year. I love it! I started buying a lot of things online and I get an extra $200.00 a month! I will definitely be signing up again next year!

Date of experience: October 17, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Diane!

We're so glad you are enjoying ShopSmarter! Please let us know if you ever have any questions.

Thanks!

Mike
ShopSmarter.com
Sr. Manager of Customer Service

Texas
1 review
2 helpful votes
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Sad to say they cheated me out of some lage purchases from gamestop. Total cheated was about 2 to 3 hundred. I did the right things and followed the rules. Then sent request after request. They keep telling me someone will contact me... no one ever does. I was hoping they would do the right thing and they never do. Communication is not there.

Date of experience: August 14, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Johnny, we're sorry to hear your cash back didn't track. Please reach out directly at Help@ShopSmarter.com & we will be happy to help.

California
1 review
19 helpful votes
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ShopSmarter.com is one of the most dishonest, unethical, immoral, unscrupulous,
Fraudulent, corrupt, devious, evasive and dubious... let's not forget, borderline felonious organizations I've ever encountered. Under the pretense of customers' performance (valid receipt) yields appropriate reward (rebates), ShopSmarter.com failed miserably in upholding their end of the bargain... in process, costing customers thousands of $$$!

Date of experience: August 9, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Sandra,

I'd be more than happy to look into your rebate for you. Can you please reach out to me directly at Help@ShopSmarter.com so I can look into that for you? Please reference Customer Loyalty #S24.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

Texas
2 reviews
9 helpful votes
Follow Jerry W.
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It says nothing about monthly fees until deep into the sign up process in fine prints when you enter your credit card info. This should be stated before the sign up process so people know that it costs so much just to get a little rebate. We didn't realize there is a fee until we see our credit card bill a few weeks later, yet the promised rebate was still not provided. This is not an honest way to do business.

Date of experience: January 23, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Jerry,

I apologize for any inconvenience and will be happy to have that membership fee refunded for you. The membership fee is included in the registration form when you sign up for ShopSmarter.

Please reach out to me directly at Help@ShopSmarter.com and reference Customer Loyalty #SS752.

Thanks!

Samantha
ShopSmarter
Customer Service Supervisor

Canada
1 review
2 helpful votes
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Update as of January 27,2020:

After speaking to a nice lady at Shop Smarter, she refunded all the charges to my credit card, explained how shop smarter works and the monthly charges. Probably first time in my experience where a company refunded the money in such scenario. Maybe I'd consider them in future...

Initial Review:

They sent me a cheque of $10 which was bogus as my bank would not consider it a legit cheque. They took my credit card information while signing up and charged me $13.45 three times... yes they charged me three times... I wish I had done a little google search before signing up.

Date of experience: January 23, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Sid,

Please reach out to me directly at Help@Shopsmarter.com. I will be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

Wisconsin
1 review
7 helpful votes
Follow Abraham D.
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I have purchased thousands of dollars of products through their system and their "cash back" only is hitting a small percentage of them. When you contact customer service they always have a generic reason for not paying. They never actually give you documentation that specifies what they have received or the specific reason for denial (or even if they have denied).

It's a joke. Seemed too good to be true... and I was correct:(

Stay away.

Date of experience: January 7, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Abraham,

I will be happy to look into any cash back that has not been automatically reported for you.

Please reach out to me directly at Help@ShopSmarter.com and reference Customer Loyalty #SS879.

Thanks,

Samantha
ShopSmarter
Customer Service Supervisor

Massachusetts
1 review
3 helpful votes
Follow Yiyi W.
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I don't know how I signed up for this membership when I shop at Macy's, but I have been charged for two years! Their customer services only can refund me 6 months of the payment! This is ridiculous and unacceptable! No not use this company!

Date of experience: November 3, 2022
Oklahoma
1 review
1 helpful vote
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Scam
February 1, 2021

I was offered a one time $10 discount at Bed Bath and Beyond on May/20. I did not sign up for a saving membership. I have been charged $79.76. I also never reviewed the $10 cash back as well. This company is truly a scam, and they should be ashamed of themselves. I want a $79.76 refund ASAP.

Date of experience: February 1, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Hello, we're sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@ShopSmarter.com. I will be happy to help.

Overview

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 689th among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39