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ShopSmarter

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New York
1 review
7 helpful votes
Follow Julissa H.
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After purchasing at Bed, Bath, Beyond I was offered 10$ cash back. I start filling in the details until I was asked for a credit card number. That's when I stopped! I figured if I'm
Getting money back it should be in the form of a gift card that I can use, like most other rebates I've gotten before.

After reading all these reviews I'm glad I didn't fall for this scam!

Date of experience: December 6, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Julissa,

The offer was a $10.00 bonus for trying Shopsmarter. After the free trial there is a monthly membership fee. Sorry for any confusion, if you have any questions please feel free to reach out directly at Help@Shopsmarter.com.

Thanks,

Samantha
Customer Support Supervisor

Kansas
2 reviews
15 helpful votes
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Didn't know this company even existed til a couple days ago. While looking at transactions on my card, I saw the name. They did an unauthorized withdrawal of 9.97 & a couple days later another 9.97. WTF! $19.94. I got hard copies for the yr. Found they've been doing this since April. For a total of just under $90. I keep a close eye for anomalies. But I was looking for large transactions only. This showed me id got to look 1 x 1 who's taking what. Beware people! I'm disabled veteran & have a tight fixed budget so it hurts bigtime!

Date of experience: October 30, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Randy, we're sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@ShopSmarter.com, we will be happy to help.

New Jersey
1 review
30 helpful votes
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We used this program to our benefit until they stopped paying. When christmas time came around we did most of our shopping online at walmart. Com and to our dismay tehy never paid out any of our transactions, especially the 20% ones they promised. I even had them send me an email confirming $ approved then they took them back. Highly disappointed. Will report to better business bureau
Good luck and stay away

Date of experience: February 4, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Patricia,

This is not correct, as I communicated in my email to you we have paid all earned cash back along with multiple courtesy amounts that were added manually for you. I will be happy to respond to you directly.

Thanks,
Samantha
Customer Support Supervisor

Texas
1 review
0 helpful votes
Follow Christy M.
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I sign up for befrugel, piggy all of them but they never do what they promise. It is always some kind of bs with those others. Today i got a check. I had forgot about signing up and you can cancel anytime so there are no tricks. Great app great customer service 100% will stay with these guys.

Date of experience: February 16, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Christy,

Thank you so much for sharing your positive feedback!

Happy Shopping!

Samantha
ShopSmarter
Customer Service Supervisor

Illinois
1 review
7 helpful votes
Follow Jack H.
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I bought something from Barnes & Noble some 9 months ago and somehow you started billing my credit card $9.97 monthly. Never wanted to and never want to be a member in your company. Please send a credit for $91.70.
When I called your customer service i was told my ID was *******

Date of experience: September 14, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Jack,

I have issued the remaining refund to your account. That should post within 2-5 business days.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

Washington
1 review
3 helpful votes
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SCUMBACKS!
June 10, 2020

Never agreed to any recurring charges! Every month they have charged my cc $9.95 for nothing. My bank charged late fees! They bypassed my bank, so I was unable to see these recurring charges. I am 70 years old. In my opinion they are targeting elderly. Is anybody cooking class action lawsuit to put them out of cheating?

Date of experience: June 10, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Stan,

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com. I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
7 helpful votes
Follow Todd S.
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I was offered a one time $10 discount at Bed Bath and Beyond on Dec 3/19. At no time did I sign up for a saving membership. But to date I have been charged $84.74 in Canadian dollars because of that $47 purchase I saved $10 on at bed bath and beyond. Both you companies should be ashamed of yourselves for scamming your consumers. No person with 100% understanding would accept this deal as it's a SCAM! I called shop smarter and the first time they hung up. The second person agreed I was duped! I want a $85 refund ASAP. And bed bath and beyond has lost any future business of my family.

Date of experience: June 2, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Todd,

Sorry for any confusion regarding the membership fee. Please reach out to me directly, I'll be happy to help.

Thanks!
Samantha
Customer Support Supervisor

Florida
1 review
3 helpful votes
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From my experience this site has been more than trustworthy and reliable, I used them once about 2 years ago to buy my TV and had no issues getting the cash back and had since canceled my membership about 2 months later. I recently signed up again and even with the $13/month it's more than worth it, you can get cash back on pretty much any pickup order you can imagine including samsclub which has been a personal favorite for me getting 10% back on all of my groceries and gift cards I purchase for eating out. I recently made several purchases in the thousands of dollars and so far have already been paid out over $200 from the first one. This site is not a scam but you have to make sure the membership fee is worth it for you.

Date of experience: January 29, 2022
ShopSmarter R. ShopSmarter Rep
over a year old

Thanks for taking the time to share this great feedback Adam! We're happy to hear you're enjoying the savings with ShopSmarter. Happy Shopping!

Ohio
1 review
2 helpful votes
Follow Mike M.
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I have been using shopsmarter for months now and every time I have not had any issue with them. I have contacted the customer service and they are 100% transparent. They are not a scam get with them and earn real money back guys 10 percent everytime you buy at WalMart or whatever, begins to accumulate and by the time you get your check you see the actual savings and they are awesome. Yes you pay a monthly membership fee of 10$ or 9.95 or w/e but it's great to save money guys. This is NOT a scam.

Date of experience: June 3, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Thanks so much for the great feedback Mike! We hope you continue to enjoy the savings with ShopSmarter. Happy Shopping!

Texas
1 review
13 helpful votes
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They will lock you out of your account when you are trying to login to cancel on your 5th day. You will try and request that your password be sent to your email then it gives you an error that there is no such member at the email address and last name requested. Stay away from this place. What a scam! They bribe you into getting an account to receive the $10 rebate only to find out that you cannot login and cancel on your 5th day.

Date of experience: November 27, 2017
New York
3 reviews
2 helpful votes
Follow Rachel K.
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Hi I purchased an item for my parents and got a free trial with them. They charged my parents for years because its set to auto renew. They refuse to credit all but 4 months of a subscription I never benefitted from. Beware of their customer service.

Date of experience: February 8, 2022
ShopSmarter R. ShopSmarter Rep
over a year old

We're sorry for any confusion regarding the membership fee, please reach out directly at Help@ShopSmarter.com. We will be happy to help.

Delaware
3 reviews
6 helpful votes
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Double Dipped & Duped!
December 14, 2016

This site & app. Is not in operation anymore. So here's to all of you that have been a victim. As far as I know if you want money owed to you, #*******456) is customer support. I finally was able to get something from them and the bank honors it. Good luck.

Date of experience: December 14, 2016
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Paul,

Our site is very much still up and running! If you have any concerns about your membership or questions about how our site works, please contact customerservice@shopsmarter.com for further assistance. Thank you!

Sincerely,

The ShopSmarter Team

Texas
3 reviews
3 helpful votes
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Shop smarter scam
August 10, 2017

Charged 12.95 on my debit card they said I signed up on Wal-Mart. Com during check out only thing I've bought no such thing. They easily refunded money but had my card name address email and password where I signed up for it... This is very concerning

Date of experience: August 10, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Elizabeth,

We're sorry to hear about the confusion. First off, we'd like to clarify that the information we have for our members is only what is given to us voluntarily, by members themselves, during the sign up process. We keep each member record safe and secure in a private system.

Our monthly membership fee is required for all members in order to access our online savings benefits. At sign up, you were offered a 7-day free trial and the chance to claim your introductory bonus. Every member has the option to cancel their membership at any time during their trial period without any charges from us. Since you did not cancel your membership with us before the end of your trial period, you were charged for continuing your access to our online savings benefits. These specific details about the free trial offer were displayed to you on the sign up page, directly above where you inserted your credit card details and checked the box to confirm you agreed with our terms of use.

FAQs: https://www.shopsmarter.com/faq
Reviews: https://www.shopsmarter.com/reviews

You can also reach out to customer service at any time by emailing help@shopsmarter.com. Thank you!

Sincerely,
The ShopSmarter Team

Griselda v.
California
1 review
6 helpful votes
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Wow.. you are ripping off your customers both in charging a monthly fee and by keeping rebates /not giving the rebates to your customers for what seem to be excuses you like to call "terms of service" which may be legal but absolutely not moral or ethical.

Date of experience: December 29, 2016
ShopSmarter R. ShopSmarter Rep
over a year old

Hi There,

We're sorry to see you feel this way about our service. Our Terms of Use are set in place to protect us from those who abuse our service fraudulently. These guidelines are enacted for all types of subscription services to ensure that members are fair, ethical and using our service legally. Like any company, if someone uses our service fraudulently, we reserve the right to cancel their membership and decline the savings they earned through misuse of our service. Furthermore, our monthly fee is stated to users upon signing up, directly above where they enter their credit card information. They are offered a 7-day free trial and can cancel their account at any time within that time frame to avoid being charged our monthly membership fee. If there are any other questions we can answer for you, please feel free to contact customerservice@shopsmarter.com for more information. Thank you!

Sincerely,

The ShopSmarter Team

New York
1 review
10 helpful votes
Follow Y B.
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In the first quarter of this year I made a few thousand dollars of personal purchases from Bestbuy and Target, so I decided to keep my account at Shopsmarter, as I would receive more cashback than the $39 in monthly fees. Comes April, I want to log in to see how much money I will be getting, but lo and behold, my account is locked! So I emailed them and they want me to send a whole bunch of email confirmations. No problem. Except that some of those confirmations are from orders that I haven't placed, so it's impossible to forward them. I told them to simply not give me cashback for those items, but they said it's they can't proceed without those (nonexistent) purchase receipts. So, there's a whole bunch of hours down the drain. The only thing positive I can say is that they did refund the monthly fees, and they do always respond to your emails within 24 hours - usually much faster. But what's that really worth when they promise you money and don't provide?

Date of experience: April 23, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi there,

We're sorry to hear about your experience. If you have any questions or concerns about why your account was locked, please email help@shopsmarter.com and reference this post. Thank you!

Sincerely,
The ShopSmarter Team

Canada
1 review
24 helpful votes
Follow Debbie S.
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Hide their scam in the websites of reputable companies after the customer has made a purchase making the consumers think the offer for $10 cash back is from the company. You can cancel the so-called "membership" once you find out what it is but they will still charge you $2.50for a "trial period" whether you want it or not. Do not get fooled by this scheme! And shame on the companies that allow them to place their ad within the company's site after the customer has paid for an online purchase!

Date of experience: April 5, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Debbie,

I apologize for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com. I'll be happy to assist you.

Thanks,
Samantha
Customer Support Supervisor

District of Columbia
1 review
50 helpful votes
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Total SCAM!
May 28, 2020

I got the ad for getting $10 back on my online purchase for Bed Bath & Beyond, so I clicked on it. Never agreed to any recurring fees, the offer was for one-time purchase to receive the $10 cashback for that specific purchase. I have since been charged $9,97 every month. This is a scam do not sign up!

Too bad Bed Bath & Beyond allow for this scam to be on their website and emails!

Date of experience: May 28, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Maria,

Sorry for any confusion regarding the membership fee. Please reach out directly at Help@Shopsmarter.com. I will be happy to assist you.

Thanks,
Samantha
Customer Support Supervisor

California
1 review
12 helpful votes
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WHAT A SCAM
November 3, 2017

Wow! Am I grateful when asked for my credit card information I became suspicious and search for reviews. When I went back to the website I couldn't even find anywhere they disclosed these excessive fees of over $120 a year for this pathetic service. I sent Walmart an email telling them they just lost a customer for good. Thanks site jabber!

Date of experience: November 3, 2017
Georgia
1 review
0 helpful votes
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Scam company run from it and don't even bother. If you make large purchases and make money back they close your account and claim that upper management closed it because you have multiple accounts. They made me loose on cash back where i could have used it with another better competitor like freeshipping.com or even used my skymiles to get.

Bad company bad service and bad supervisors zero common sense to help clients. Obviously they just want your money. I will make sure to write a review on any platform to expose them and their behavior

Date of experience: October 15, 2021
Virginia
1 review
1 helpful vote
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Very slow in accurate
December 12, 2022

I'm a member of ShopSmarter, and I love how I can get 10% back for most of my purchases. But I found people working at ShopSmarter are inefficient and inaccurate. It takes them more than a month to have your cash from Pending to declined or approved, unlike Rakuten which is fast and free. ShopSmarter also declined my welcome bonus because of their own mistakes, and i had to call in multiple times to get this (maybe) working.

Date of experience: December 12, 2022
ShopSmarter R. ShopSmarter Rep
over a year old

We're sorry to hear about this experience. If your cash back doesn't track our customer service team will be happy to look into it for you. Please reach out directly at Help@ShopSmarter.com for assistance.

Overview

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 689th among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39