Shopbop

Excellent experience! I purchased a watch and got the free express shipping due to the amount spent. I made the purchase late night on a Wednesday and by the following Monday it had arrived to me. Very impressive given I live in Melbourne, Australia. The order process was simple and the few communications I received were clear and easy to understand. I would highly recommend this site, especially for any Australian consumers looking to save hundreds on items rather than buying domestically.

I received my order in 16 days, they used to ship on the same day and arrive within 3-4 days. My dress came without the matching waist belt. I contacted them, they said that it was unfortunate, there was nothing that they could do and blamed that my order might be tampered. They couldn't re-send or compensate for the missing piece. Do note that they state no refund and no exchange on sale items because some of the items have missing pieces! I have been buying from ShopBop for many years, their customer and shipping service went from 5 stars to no star. I won't be ordering from them again. Buy at your own risk!

Shopbop advertises a "free return" policy which specifies that you have 15 days from when you place your order to have the return back to them (in their hands) or you pay a $10.00 shipping fee. They also specify that return shipping can take up to 7 business days so returns must fit into this time frame. This has left me with, on average, about 2-3 days from time of delivery in which to return this item without being charged. No thanks. I'm a busy working mother, and I don't always have time to open a package, let alone try on and decide whether or not to keep expensive items, within 2-3 days. I've shipped the items back as quickly as I reasonably can, and still faced the fee.
I won't be shopping on this website until this policy changes. A 28 day return window from time of delivery to when return is mailed out is fair and the industry standard. A 15 day window- nope.

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

Ordered a gorgeous alice + olivia jacket and was super excited about getting it because they had been sold out of my size for awhile. I guess I should have known the only reason it would come back in stock was because someone else had returned as defective... thought I was getting a great deal since it was almost $100 less than at bloomingdales. I guess you get what you pay for.

On the plus side, it arrived EARLY which is awesome. Will see about the refund process. I just dropped it off at the post office today

Hard to find items can be found at shopbop the customer service staff is very knowledgeable and well trained. If an item is damaged or off in any manner shopbop is quick to make it right, so I have full faith in ordering from this web site. One of kind items are a big draw to the site, but the real joy of the site is sheer volume of fabulous items to search through. Shopbop has even more items now- I just hope they stay fantastic. Even the great stores are shutting down due to poor management and a declining economy.

The clothes they sell here are super expensive, and not good looking either. I don't know if they were taken over by another company, but I rarely go on there website to shop anymore. I can never really find anything I like. Also, on a return, they now take longer than usual for a refund. I also don't want to shop. Where they are now supporting organizations I don't support. I believe All Lives Matter! God is the Creator of All lives. The fact there are despicable evil people out here, that commit horrendous crime against a particular race, is not a reason to lump all people together in that category.
Bye Shopbop!

I used their enclosed shipping label to make a return. By using Shopbop return label it took 4 weeks to arrive back to them. They claimed the package was empty. Instead of taking any responsibility as a business they will first accuse the customer. Their customer service representative (Tina) made the assumption the item for return was "accidentally omitted" from the return package sent. Obviously either the item was lost in the mail, stolen in the mail, or stolen by their own employees. They cannot be trusted... please stay away from this shady online company!

I recommend shopping online with REVOLVE.com for better prices on the same or similar inventory and a fair return policy.

I've discovered this company through amazon.com, they are a subsidiary of them if you didn't know. Their items usually arrive within 3 days to Germany and Switzerland and there is never a surprise in customs and duties, just use the prepay option, sometimes you even get some money back if you overpaid. The selection with over 400 designers is great and all prices in USD (which is awesome because of the current exchange rate). I love to purchase jeans and bags on there above all, totally worth it, happy customer.:-)

In the past I've had a good experience with ShopBop.

Recently they've changed their terms & conditions so that you can't cancel orders anymore. I asked for my order to be cancelled within 20 minutes of placing it, they advised they couldn't. So now I have to wait for the goods to be shipped internationally and pay for the return myself.

Personally I find this insulting. It's so wasteful and greedy, and nobody can be bothered to reply to my customer service queries.

ShopBop, you've lost me for good.

Let everyone be warned that they only care about their sales and not about their customers.

Ordered a Tory Burch smartphone wristlet from Shopbop but there was some discoloration on the logo that was pretty obvious. Contacted customer service to have it return internationally and they made everything such a breeze for me. Within a week of returning my item, I received the replacement (which was in perfect condition) as I mentioned I would be away soon after.

The whole customer service experience was nothing but fabulous and I certainly would recommend to anyone who wants to have fuss free shopping and highly commendable customer service.

So I was calling customer service regarding to my returned order status, considering the returned package was already received by their warehouse two days ago. So the agent I spoke with called herself Alvara (not sure if she provide me her true name) was very combative and abrasive. Not only was she not being helpful but she was arguing with me the whole time, she insulted me, she almost attack me instead of helping me as a customer, rather than help me to solve the problem... Last word, don't use their prepaid shipping label for return as it will takes years to be delivered!