ShopbopReviews 150

I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.

I made a purchase of Levi's jeans for $ 68 + shipping 15$. The item arrived and its turns out to be to large and really not flattering.
And now the Shock Effect, so now i want to return the item and it turns out I'll have too pay a $ 65 fine (the amount is depending on the country) the absurdity is that if I send the item back I will not get a refund and I'll probably have to pay extra
Simple Math I paid $ 68 + $15 shipping and now I'll have to pay $ 65 fee + shipping. I ask to exchange an item - they refuse
I asked for a fair solution, and all I got was a laconic answer and a lot of "unfortunately, but we can not..."
I order from lots of sites ASOS, revolve, even SHEIN I have never seen such a policy
This is the dumb. I don't know what to do:-(

Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is.
Think twice before you shop anything from this lousy company!

I love this website, I have a really positive experience. Shipping is super fast. Thanks you very much..

1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. But at least should send me an email to let me know since my account was locked.

2nd time order, they send me an EMPTY BOX! Thought of any stealing happened in between. Used the scale to measure the weight of empty box + package which perfectly matched with DHL's indicated weight, it means Shopbop sent me empty box!

Contacted Shopbop customer service and required to send back the same item as it's a gift for my sister whose birthday just few days away. Soon they told me, yes they made the mistake and would be "Happy" to refund me. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company.

It's the worst online shopping experience I've had. The customer service asked if I preferred to have refund and my answer was "I'd like to re-deliver the item". But they sent me a refund email right after and said "happy" to refund me. Then why bother to ask if I want to have refund?

I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop. I would never ordered from Shopbop again. And if you are reading and consider buying gift from Shopbop, re-consider it!

Si vives en Europa no compres en Shopbop.
En la pagina web no te especifican que te van a cobrar impuestos en los alanceles, el precio esta bajo porque no cuenta los impuestos.
Hay muchas otras pagina webs de compras europeas o del pais donde vives que no te cobraran este impuesto y te dejan cambiar. En Shopbob "te dejan cambiar", para hacerlo tienes que devolver el producto (20$ para devolver el producto desdel donde estoy) y volver a hacer la compra (puede que te cobren otra vez los alanceles y el coste de envio, si la compra no supera a x euros).
Lo que me costo al comprar unos pantalones en esta shopbop:
70€ (precio pantalon) + 20€ (aranceles) =90€

Los pantalones que me llegaron no me va bien la talla, si lo quiero cambiar me costaria:
70€ + 20€ + 50€(devolucion) + 6€ (envio) + 20€ (aranceles) = 164 €

Estos pantalones si lo compro en el centro comercial me cuesta 81€

Shopbob es un timo

Terrible service from Shopbop.
I bought a flip flop last week but cannot receive tracking updates until yesterday. Therefore, I sent an email to follow up it. Unfortunately, their CS just tell me THE ORDER WAS CANCELLED AUTOMATICALLY WITHOUT ANY ISSUE AND NOTICE! Unless I sent this email to ask for, I have no ideas that the order had been cancelled :( Plus, they LOCK MY MEMBERSHIP ACCOUNT WITHOUT ANY REASON and I cannot login to view on the situation with my account.
When I get into their website, I found that THE PRODUCT IS STILL SELLING IN WEBSITE WITHOUT ANY CHANGES! I'm really don't understand what happens to them, have to cancel my order with enough stock :(

The clothes they sell here are super expensive, and not good looking either. I don't know if they were taken over by another company, but I rarely go on there website to shop anymore. I can never really find anything I like. Also, on a return, they now take longer than usual for a refund. I also don't want to shop. Where they are now supporting organizations I don't support. I believe All Lives Matter! God is the Creator of All lives. The fact there are despicable evil people out here, that commit horrendous crime against a particular race, is not a reason to lump all people together in that category.
Bye Shopbop!

I purchased a purse for my daughter's birthday. Wanted to be sure she received on time so I had it shipped directly to her. I paid for it to be gift boxed and 2 days after it was delivered I received an email from them that they could not gift box because they didn't have a box to fit it, and they advised they would credit my cc for the fee I paid for the gift box. I replied to the email questioning why they didn't inform me before it shipped. They never replied. Very unhappy that my daughter's birthday present arrived unwrapped. I will not do business with them again!

I have purchased 3 pairs of Levi's 501 skinny jeans. Size 24 purchased was exactly same as size 25... but as per Shopbop it is not their problem but the customer's. Instead of helping with the refund and covering the return shipping costs they have claimed that they are not responsible for sizing. But as the jeans are obviously faulty it is the seller who should manege that with the manufacturer instead of client being responsible for unnecessary costs. Super unhelpful.

I have been waiting for an overseas order and it arrived in the UK weeks ago but still hasnt arrived to me. From April to June and not recieved.
Im ok with long delays BUT IM NOT OK with delivery not being looked into and gicen an explanation for delays. This company responded to me by fobbing me off. Telling me to wait and repeating that and saying get back to us on this date and still doing nothing when I did.
I was at the point of begging for the them to assist as it hadbeen in my country of destinstion for weeks but wasnt with me still.
I couldnt chase it up as the website didnt allow.
Even when I complained a few times I was not happy I was told I should chase it up which I had already been doing. Its like my emails were not being read at times. Its rude. Customer service is lacking.
Still today 2nd June and no delivery... they are disrespectful to me as a long term customer and I spend over $500 US dollars on these items alone. Never mind the VAT etc that I will get charged for import.
Ive used them for years and NOT anymore as they were OK being unpleasant back to me when I wasjust asking for assistance.

I do not reccommend thrm. Ive a choice of Farfetch, Matches, ASOS which I will continue to use. Not more business frommeasI do not believe disrespecting customers. They should be treated individually and with respect espacislly during these bleak times when you should appreciate clients more when competition is rife.
No more business from me and I personally would NOT RECOMMEND THEM to overseas shoppers.