sharon l.

Shopbop advertises a "free return" policy which specifies that you have 15 days from when you place your order to have the return back to them (in their hands) or you pay a $10.00 shipping fee. They also specify that return shipping can take up to 7 business days so returns must fit into this time frame. This has left me with, on average, about 2-3 days from time of delivery in which to return this item without being charged. No thanks. I'm a busy working mother, and I don't always have time to open a package, let alone try on and decide whether or not to keep expensive items, within 2-3 days. I've shipped the items back as quickly as I reasonably can, and still faced the fee.
I won't be shopping on this website until this policy changes. A 28 day return window from time of delivery to when return is mailed out is fair and the industry standard. A 15 day window- nope.

I purchased two tickets that I could not use (on an airline that does not allow unaccompanied minors to fly) because BRAVOFLY told me that the carrier DID allow unaccompanied minors to fly (they just wanted my money). Bravofly then canceled one ticket, but refuse to cancel the other one, even though my child is NOT ALLOWED to FLY on this ticket. The representatives I called, (5 different times), yelled at me or hung up on me. All emails received the same response - no refunds allowed on the ticket.
I am currently disputing this charge with my credit card company and Bravofly is threatening to sue! (Bring it on baby, your business isn't going to be around much longer you lying thieves!)