NHLSHOP.comReviews 449

When you order a manufacturer direct item. You must now understand that nhlshop now has no responsibility at all. I ordered two caps t shirts. A Wilson and a Smith pelly. I got them in the mail. They had the right name and numbers. But with hurricanes logos on the front. I called them to return this order that nobody but a donation shop in africa would want. But they washed their hands of the order and emailed the manufacturer to have them email me a return label... Still waiting on the email to set up the return label. And also my money will not be refunded now till the return is complete. So I guess I can kiss that 65 bucks goodbye. Such gosh darn BS. Refund the damn order and or send the right product. These people that run this site are just nasty businessmen that can't deliver on their promises. This is not my first issue with this site. But it is my last

Got what I ordered less than a week after I ordered it, both jerseys came with tags and no defects, would use again.

After my Washington Capitals won the Stanley Cup after 43 long years. I thought to myself, wow I would love one of those Championship hats. I woke up the next morning and ordered one, through the NHL Shop to support the NHL of course. Didn't think anything of it, cause it's just a hat. Couldn't possibly take too long to process a single item order that weighs almost nothing. As 6 days pass and I have no word, and money taken out of my account -- my order is still being processed and I am told it will take an entire TWO weeks to MAYBE ship my hat. This is absolutely pathetic as I saw thousands of hats similar to mine at the Washington Capitals parade. Get your $#*! together NHL Shop.

Ordered a jersey with next day shipping by noon and three days later I get an email saying its been delayed. It has now been eight days and I still havent received it. I called to cancel when I got the email, and they said I couldnt cancel because the order was too far along in the process, but yet it still has been a week. I figured this was not the normal situation and was going to return it anyway, so I ordered a different jersey on 6/3. It was supposed to be here on 6/5 and guess what, its now 6/7 and I got nothing. I called support to see where it is and they said it wasnt received by the carrier, so do I want to cancel or have them re deliver? Keep in mind I get no notification about anything. They say it should be here 6/8, yea right. Youre company is a complete joke. I will go out of my way to tell everyone and anyone to never shop on this site. Who ever is in charge of this place is probably a complete moron.

Never choose the will ship within one day option. What they mean is that it might ship the next day but you might receive it in three years. And pay $15 extra for the privilege. Monopolies always are bad and this one seems not to care at all about its customers.

Ordered my jersey about a month ago with 3-7 business day shipping. The order came in the right time however they sent a jersey THREE SIZES too big. I immediately contacted customer service to get the correct jersey sent and a return label for the incorrect sized jersey. Obviously I was annoyed, but I know mistakes happen. About 20 days later I had still not received an email that the correct jersey had been shipped. I contacted customer service and they told me that there was an error of some sorts so they had refunded me for the jersey but had failed to send me an email letting me know this was happening. After all this time of waiting around for the jersey that I ordered a month ago, I find out its never coming. Never shopping here again.

I called CS today after an order placed a week ago finally shipped, and then stated it was going to be here in 2 weeks. I called CS to see what was up and all I got was some woman who was hell bent on arguing more than even understanding what my issue was.
I WILL NEVER ORDER FROM NHL.com again! Theres just too many other ways to buy what i want. Wished I saw all of these crap reviews before i purchased.

Ordered a Colorado Avalanche shirt for my sister as a birthday present. The item took quite a while to get here. When it finally arrived, my sister opened it and immediately noticed that the logo on the shirt was not correct. Upon looking at it myself, I noticed that it was a Washington Nationals logo... no, you didn't read that wrong and I did not mean Washington Capitals... it was the BASEBALL team's logo on a shirt with NHL-branded tags, and the sticker on the plastic bag that the shirt was in clearly said, "Colorado Avalanche" so, yeah... clearly there is NO quality control over at Fanatics if this just slipped by unnoticed.

Contacted customer service via chat on the website. Was asked if I wanted a replacement sent out... seriously?! Was told that they would waive the return fee... like they were doing me a favor or something lol. Was also told that I would need to fill out some paper to return with the incorrect item. Was never pointed in the right direction about where said paperwork could be downloaded and was never given any information about a return label. All the customer service rep said was that the replacement shirt would be sent out. You'd THINK that they would want to make it up to the customer by putting a little hustle in sending out the correct item, but nope... took 3 business days to ship out and just about as long to get here as the first shipment.

When the CORRECT item finally arrived, there was NO return label in the package with the shirt, no paper to fill out, nothing. Had to call customer service, explain the whole issue to yet another person just to FINALLY get a return label sent to me via email. Am so glad to be done with this experience. Will never order from them again. The NHL should be ashamed that this company (Fanatics) is doing such crappy business in their name. This is inexcusable from an official supplier of NHL merchandise.

To top it all off, the shirt is definitely NOT worth the $50 price tag that I paid. The quality definitely isn't that great, in my opinion. About the only positive thing here is that I finally got the correct item.

This is the worst site ever. All I ordered was a gift card March 24th. It said ships in 3-5 business days. Never shipped. I have to contact them. Oh, sorry. Get "shipped" email the next day April 2nd. Says will arrive April 17. NOTHING. I have to contact them April 28. They don't know where it is. I ask "you don't have tracking on your items?" They say "it was mailed". I've asked for a refund... still waiting... betting I'll have to call them again in 12 days. Horrible service.

I bought a jersey on their black Friday event because it was on sale. I was looking for a particular player which they did not have, it was Scheifele who doesnt have him! Anyway, because of this I had to get it customized. Three days later, after the sale they actually had his jersey for cheaper than what I paid on Black Friday. Of course I couldnt return it because it was customized or get any money back. So I just sucked it up. This was a Christmas gift so a few weeks after Christmas when it was worn to a game, the plate name started to come off! I checked their website and it said I had 90 days to report. Whew! I contacted them and they said it was a manufacturing issue and will pass it on. I received an email from the manufacturer saying their website says you have 30 days to return so they will not do anything! I sent a reply with a screenshot where it says 90 days and they havent replied. They have just ignored me. I will never again buy anything from this site! I ended up buying another jersey at a local store and have not had any problems at all! Obviously, if you look at the re Jews on this site their press machine for the name plates is a problem! They charge enough they should invest in a new machine or hire or train someone correctly on how to do this!