ShoeMall

Took almost 3 months to finally get my shoes. Sizes do not run true. Ordered a larger size than normal. Still too small. On top of the problems, they're charging me $9.00 to return them. What a scam. Avoid at any cost.

My order was returned to ShoeMall with their shipping label, which by the way, is the slowest return possible. I shipped it back on 12/30 through Fed Ex and it was received by ShoeMall on 01/06. They did not acknowledge my return until January 19 and my account was finally credited on 01/20. The turn-around time was ridiculous from the date of receipt by them until acknowledgment and credit. All other companies I have dealt with credited returns much quicker. Very disappointed with their process. Doubt I will do business with them again. Just beware if you need to return an item of the lengthy return process.

Bought a $100 pair of shoes that ended up not even looking like the pictured shoes on the website. The box included a return shipping label with NO TRACKING, and no request to contact them to return, which I thought was very sketchy. They also want $9 to pay for return shipping, even though they sent me a different product than they represented in the photo. It took me a long time to chat with a customer service agent on their website and they were quite unhelpful. Do not shop here.

I returned a pair of Skecher shoes to Shoemall which they received on 6-30-23 as evidenced by my Fedex Tracking number. I have called three times to Shoemall and was told "refund is processing" and it would take 10 days. This is BS, why was refund not made upon receipt of returned item? Will not be ordering from this vendor anymore!

#Shoemall.com, all I can say is this company sucks! As a First time customer, I Placed an order only to receive the wrong shoes. Took me over 30 min to get customer service on the phone. Transferred to a manager where I was told I would not be charged a return fee. Well they lied, even though it was notated on the account. I called back, When I spoke to the supervisor after waiting 30 min, Linda said she would refund the shipping fee...hm the fee that was already supposed to have been refunded with the original refund. All I can say is DO NOT purchase from this company...CROOKS!
Social media destroy this company!

I returned a pair of shoes and never got a refund! They are refusing to refund my money, saying they already did. They absolutely did not. It is now July 22, and I sent these shoes back over a month ago. The tracking shows the package was delivered to the address they provided. The company says wait 7-10 business days for refund. Which I did. 10 business days (of course) later I got an email saying they received my package and it will be 7-10 business days for refund. No. I called and said no you actually received them 3 weeks ago. Please refund me. They said wait 24-48 hours. I did. Then I called back again and they said sorry we can't help you it says it was refunded. I am livid. This is over $100.

Website SHOEMALL.COM worst service ever.
After I placed my online order I called customer service to ask if an online discount could be applied. CSR rep and supervisor cancelled my order before telling me the discount would not apply to my order. After they cancelled my order they covered up their error by telling me the shoe was no longer available and that it was an online order issue. Worst service ever. Won't shop on this website again. Good news is that BORN shoes are available on plenty of other websites.

I was trying to buy a pair of shoes but there was some weird error in my address ("illegal" characters in an auto-populated spot; no idea how they got there). Then the promo code didn't load, so I tried again. Their system LOCKED ME OUT for 24 hours due to "too many log-in requests." Well, folks, if your site worked correctly the first time, I wouldn't have had this problem. Customer service was friendly til I got to the supervisor who was incredibly rude and blamed me for trying to "scam" the system.
Do yourself a favor and shop elsewhere.

I have a narrow foot. Bot shoes super slim. Were not slim enuf. Sent back immediately. Have not received refund. It been more than 10 working days. Called yesterday. Would have been on hold for 37 minutes to talk to supervisor. HUNG UP!
Want my refund!

On March 26,2024, three months ago, I bought Skechers shoes from Shoemail through Amazon, and in only three months the shoes were ruined and broken on the inside. I wear these shoes for about 45 minutes four or five days a week and it isn't fair that I paid 90-something dollars for a defective product that lasted three months. I contacted Shoemall and they didn't want to refund my money saying that 60 days had passed and told me to talk to the manufacturer. I contacted Shoemall because they sold the shoes, not the manufacturer, my feet were hurting and realized that it was because the inside of the shoes was broken and ruined. This company is a big fraud.

The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. I used their return label, which apparently puts your return on the back of a donkey. It has been over a month, and the tracking information has not changed. When I contact them, they tell me there is nothing they can do, and that I will not get my refund until they have the shoes in hand. Their customer service people are also hopelessly rude. Looks like I'm going to have to go through my credit card company to get this issue resolved. Thinking about shoe shopping online? Just say NO to this site!

Do not buy from these crooks. Charges are being filed if I don't see my money in the next 24 hrs! Think I'm playing my banks corporate office has already been contacted! Try me

Absolutely the most rude customer service I've ever spoken to. Seriously was told we don't guarantee your purchase will be delivered on time. My purchase has been at same location per tracking for a week and they refuse to assist.

Bought a pair on jan 3rd said it was a wide fit. Was too narrow.couldnt even get foot through opening Sent back after recieving on 9th. Was charged 8$ fee for return. Jan 30th still no mony returned yet My 1 and only time doing business with them, i wont agian.

They should not be allowed to stay in business. Two months ago, they shipped a completely inaccurate product to me that I paid over $100 for. I went through the return process immediately, yet it somehow took over two weeks for them to receive the item I shipped only a few states away.

Then they promised my refund would process in 2-3 days, and here I am two weeks later with no refund, no returned contact, and no way of contacting them since they don't answer phone calls or emails!

This company should be shut down. Exceptional small businesses everywhere are being shut down lately, yet corrupt companies like this get to steal from us and hold no accountability and remain open.

It's despicable.

I was just told in an email from their customer service that it takes 2-3 weeks to process a return. WHY? They received the shoes i returned on march 1st. Still waiting on refund. They sure don't hesitate taking your money! Returning it is a different story!

ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. I also think it's ridiculous that she said no supervisors are there after 7 pm. How are your customers supposed to get help after that time frame? If this is how you run your business, I will return my order and never do business with you again.