ShoeMall

I was just told in an email from their customer service that it takes 2-3 weeks to process a return. WHY? They received the shoes i returned on march 1st. Still waiting on refund. They sure don't hesitate taking your money! Returning it is a different story!

ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. I also think it's ridiculous that she said no supervisors are there after 7 pm. How are your customers supposed to get help after that time frame? If this is how you run your business, I will return my order and never do business with you again.

I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. This is pathetic service by any standard

I have bought twice and the shoes never fit correctly. Kept one and had to have it stretched. Second pair I was given wrong information from the beginning when i returned them because they were too small. Their sizing is always off. You get what you pay for with them. 90% nasty customer service. They want to argue with you and corporate s NOT controlling this customer service behavior. Call *******871 Corporate Office and complain.

After trying to order a pair of tennis shoes for myself over three days, I was unable to place an order that didn't get cancelled with no reason given. I was not allowed to get an explanation over the phone for the cancellations. After the three days the shoes were no longer available. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. From my experience your business doesn't matter to them, at least mine didn't

Do not order from this company. Sizing is off, poor customer service, and misleading information on the internet. I will never shop at Shoemall again. A reputable brand like Minnetonka should not sell their product on this site either. Probably won't purchase this shoe anymore.

I have had both good and bad experiences with Shoemall. In the past, I had ordered clothing and never received the package. They showed the package was delivered but apparently it was delivered to a wrong address and someone else is enjoying my cute Free People brown sweater. I called PayPal and they refused to issue me a credit because Shoemall shows the item as delivered. After several attempts, I gave up and just wrote it off as amistake. Since then, I have ordered again with no issues until recently. I ordered a pair of sandals and returned them to exchange this pair, using their shipping label. I am trying to exchange the sandals for a smaller size. So far, it has been 3 weeks and they do not have my return. I have emailed them so I will keep you posted on the outcome. If the package is lost, I am done with Shoemall. I'll just continue to order from Macys, Nordstrom Rack or Carnivsl shoes where this has never happened. The 30% discount is great but not if they can't deliver correctly or not process returns and exchanges correctly, it's not worth it.

I ordered 2 pairs of shoes and they arrived within a week and a half. Delivery was on time. Great price. I saved over $50 compared to Amazon. Exactly what I expected on the shoes. Definitely ordering again from Shoemall. My daughters just placed an order for shoes as well. I don't know why i see some negativity about this place but I guess you cant please everyone. C'mon I see some wrote that it didn't arrive till 2 or 3 days later. Are you serious people? Like as if thats going to kill you to wait a couple days. I'm happy with them.

I ordered a pair of Sketcher Arch Fit last week because the site offers discount coupon which makes the cheapest that I can find; and then I came across this review site.so I was apprehensive that Shoemall has only two stars. Turns out my order arrived today (a Sunday), 3 days ahead of estimated arrival date. The shoes are exactly what I ordered. So no problem. Can't speak to its customer service department because I don't have to use it.

I have bought several pair of women's shoes at ShoeMall, and I am satisfied both with the quality and the price. I wear a very narrow width, and I have specific brands that I like. ShoeMall carries a good selection in my size, and I even found a new (to me) brand of shoe there -- and bought 2 pair! They also have good sales. And, almost every shoe has customer reviews which are informative and make it easy to be a better buyer. I think they almost always have free shipping. And, I do not buy really high end designer shoes, but I find I can get quality leather footwear in good designs at this website.

I knew the shoe that I wanted, as I have ordered very similar from Easy Spirit before. So, I was pleased when it arrived within 4 days with standard shipping, and the product was exactly what it was supposed to be. I was concerned when I checked the reviews here for this company after I placed my order. Most concerns seem to be around returning shoes, though they clearly state in the policy that it can take up to 3 weeks to see your money refunded or credited back to your account. I thought I should let it be known here that the service I received was excellent!

Placed an order for shoes listed as available as of today's date (10/27/20); received confirmation stating will ship in 5-7 days BUT estimated shipping date of 12/25/20! Called customer service... seems they are having system issues - shoes are not available. Customer service unable to cancel my order due to system problem. I go to their website - no place to cancel an existing order. Call, put on hold... 10 minutes and disconnected. Call again... holding.

Total waste of time. Poor website, poor customer service.

After seeing all the reviews of people mostly complaining about how bad the customer service is, i was skeptical at first. But still I bought a shoe here and it was perfect, just as how they showed it to be! I love it and it wasn't at all deceiving. I don't know why other people are complaining how bad the website is, but i got mine correct, and with free shipping & cheap too. If anyone decides to buy here, my tip is be sure that you get the right shoe size and do your research on the shoe brand! Because it seems like everyone has a problem with getting a shoe that doesn't fit and has trouble returning it. I got mine 1 size bigger than my current size so i know that it will at least fit (and using socks will help fitting in bigger shoes). Hope it helps! (3

I was looking for these New Balances that had this specific color scheme, and was not sold in the U.S. (based on New Balance Website). After hours of searching I came across Shoe Mall had the color scheme and my size! I came to this website first to see if it was legit and based on the reviews I almost didn't do it. I took a risk, purchased the shoes, thinking the worst. Shoes arrived 9 days later (I live in Arizona) and they did not miss. Exact shoe, size, and color scheme I wanted. I'm a patient guy so 9 days was nothing, regardless they're legit. I feel bad for anyone who had a bad experience with them. But I would definitely use ShoeMall again

I ordered a pair of Drew shoes from Shoe Mall, then read the reviews. I was worried that I might have made a mistake. The shoes arrived in 5 days and were exactly what I wanted. No problems whatsoever. Good service, good price.

I ordered a pair of Adidas before looking at the reviews here. I was concerned because most of them were negative. But the shoes came in just fine. They were a day late but no other issues. A couple words of advice: 1) Go to a brick-and-mortar store to try on a similar pair of shoes to see if you like them, because they do charge you for return shipping. 2) Make any purchase through PayPal, because PayPal customer service will back you up and even refund you if you don't receive what you paid for. That's what I did, but no problems.

ShoeMall has figured out a way to avoid giving refunds on Amazon. If for whatever reason you want to return the shoes, they will take the maximum time to respond to Amazon claims and then agree to take the shoes back but you have to pay for the shipment and request a signature upon delivery. For a pair of $60 shoes, the shipping and delivery confirmation is about $20. Not worth the effort and ShoeMall knows this. I will never buy anything from this company again. Good luck ShoeMall with all of the terrible reviews building up.

I ordered a pair of Ryka boots and a Nine West handbag. I am very, very happy with both items. Received within a week and a half. Quality is fine, boots fit fine. I didn't contact customer service so I can't rate them.