ShoeMall

ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. I also think it's ridiculous that she said no supervisors are there after 7 pm. How are your customers supposed to get help after that time frame? If this is how you run your business, I will return my order and never do business with you again.

I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. This is pathetic service by any standard

I have bought twice and the shoes never fit correctly. Kept one and had to have it stretched. Second pair I was given wrong information from the beginning when i returned them because they were too small. Their sizing is always off. You get what you pay for with them. 90% nasty customer service. They want to argue with you and corporate s NOT controlling this customer service behavior. Call *******871 Corporate Office and complain.

After trying to order a pair of tennis shoes for myself over three days, I was unable to place an order that didn't get cancelled with no reason given. I was not allowed to get an explanation over the phone for the cancellations. After the three days the shoes were no longer available. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. From my experience your business doesn't matter to them, at least mine didn't

I have bought several pair of women's shoes at ShoeMall, and I am satisfied both with the quality and the price. I wear a very narrow width, and I have specific brands that I like. ShoeMall carries a good selection in my size, and I even found a new (to me) brand of shoe there -- and bought 2 pair! They also have good sales. And, almost every shoe has customer reviews which are informative and make it easy to be a better buyer. I think they almost always have free shipping. And, I do not buy really high end designer shoes, but I find I can get quality leather footwear in good designs at this website.

Do not order from this company. Sizing is off, poor customer service, and misleading information on the internet. I will never shop at Shoemall again. A reputable brand like Minnetonka should not sell their product on this site either. Probably won't purchase this shoe anymore.

I have had both good and bad experiences with Shoemall. In the past, I had ordered clothing and never received the package. They showed the package was delivered but apparently it was delivered to a wrong address and someone else is enjoying my cute Free People brown sweater. I called PayPal and they refused to issue me a credit because Shoemall shows the item as delivered. After several attempts, I gave up and just wrote it off as amistake. Since then, I have ordered again with no issues until recently. I ordered a pair of sandals and returned them to exchange this pair, using their shipping label. I am trying to exchange the sandals for a smaller size. So far, it has been 3 weeks and they do not have my return. I have emailed them so I will keep you posted on the outcome. If the package is lost, I am done with Shoemall. I'll just continue to order from Macys, Nordstrom Rack or Carnivsl shoes where this has never happened. The 30% discount is great but not if they can't deliver correctly or not process returns and exchanges correctly, it's not worth it.