So I originally purchased a pair of $115 boots from shoemall (through ebay) in size 9, however, when they arrived, they were too big. Therefore I decided I would exchange them for size 8's, but I needed boots for work ASAP and did not want to have to deal with the extra delay in the procedure of mailing them back, waiting until they were delivered, processed, exchanged and then finally sent back to me. So I instead decided to message them and ask if I could just purchase the size 8 boots now and then instead of an exchange, get a refund once they received the size 9's back. They said that yes, I could do that, and a refund would be credited for the first order (the size 9's) once the boots were returned and processed. A return label (that cost like $8+ to use) was inside of the box the boots shipped in, so instead of going through ebay to get a return label I used the one they provided me. Big mistake. Now I can't ask ebay directly to step in. [Going off the main topic here to explain/complain the reason why I can't just simply ask ebay to step in and help with my situation. The help/contact page lacks direct customer service options, it is all computer-automated questions and you must go through several different steps to actually get to the correct help topic, unless you get stuck on one of the steps, then there's no one to ask and nowhere to go from there. And so I couldn't get past the first of the refund help options because it thinks I never sent the item back only because I didn't use the ebay label. And apparently you can't just send an email to ebay customer service and contact an actual person. Instead you must go through the online resolution center to begin to try submitting the type of problem you're having, but if it thinks there's a step you skipped or wants you to do a step you already did (which for me was not using ebay's return label), then it'll just keep redirecting you back to the previous page restating what you're "supposed" to have done first. Absolutely no general help options where you could easily send an email and have a human read it and help you directly! Or at least assist ebay's help program by understanding the user's problem needs to bypass certain automated help options so that it can direct the issue to the proper subject matter to then be resolved. Seriously, it is an extreme hassle if you have a problem that you can't get through the help options to submit. I ended up contacting PayPal and they are basically a middle man because they were able to email my questions to ebay. I'm assuming it is just a general help contact address for partners of ebay's. Why it isn't available as a help option for their users to have is beyond me... Either way, none of this would be a problem in the first place if shoemall would just give me my refund and stop screwing people over and ripping people off. Now continuing the conundrum with Shoemall...] So they had received my returned size 9 boots on January 22, it is now February 11th and for over two weeks they have been constantly telling me that my refund has been processed and/or that it was issued to my PayPal account, all of which is NOT true. I still have yet to see any kind of refund appear on either my PayPal account or my bank statement, I have been checking both just in case. As previously stated, I did finally decide to get PayPal involved, but now I have to wait for the seller to contact them back with their response to this issue. And I just know that they either won't answer at all or just lie yet again and say the refund was already issued, even though PayPal can obviously see that no credit has ever been provided to me. This situation is very stressful and upsetting and I just want it to be resolved and be over with and get my damn refund. I really really hope more people tell their stories of the horrible experiences they've had with this seller. Obviously I'm not the only one that they have completely screwed over, they do not deserve to be making any money as a business and need shut down and better yet sued. If you're reading this and have also had a terrible experience with shoemall, please post about it somewhere, anywhere. We need to get the word out as much as possible to try and save others from being ripped off and put into such an unnecessarily stressful situation when all they wanted to do was purchase an item.

I received an email coupon from ShoeMall. Having previously ordered from them, visited their Chippewa Falls, WI store and ordered shoes from Maryland Square. ShieMall is a part of the Mason Shoes company which is based in Chippewa Fallls and has such other companies as Fif's, Massey's, Auditiobs, Maryland Square and Stobeberry. I decided to order a pair of Munro boots with free shipping. My credit card was promptly charged. I received the boots within 10 days. The boots ran small and I needed a size larger. I called ShoeMall to get the larger size. I was told to return the boots, I would be charged $6.95 for the return shipping. Once the boots were received a 9.5 women's boot would be sent me with free shipping and considered an exchange. I promptly returned the boots, I called 14 days later to check on the status. I was told that the boots arrived 3 days after I sent them. Then I was informed that they had no 9.5 boots and would be issued a refund in 7-10 days. I said wait a minute, you have had the boots back for over 10 days and have not issued a refund, or sent me another pair of boots! Now you are telling me, it is going to take another 7-10 days to issue a refund. So in orther words, you are saying you will have had your merchandise for over 20 days before I can receive a refund? The order taker said yes. I asked to speak to a supervisor. I indicated my dismay at the refund process. She told me in essence that it was just too bad and in 7-10 days I would see a refund. Neither individual made any attempt to try to make me a satisfactory customer. I indicated that I had choices when buying items and like to support smaller companies versus Amazon. (For the record, I am an Amazon Prine subscriber!) That with such poor customer service and satisfaction, that would be my very last time ordering from ShoeMall. I received a refund on my credit card 5 days later.