Hale y.

Love shopping here there's always really good deals like buy one get one 50% off and huge discounts on last season models and wear. Love that they have smaller unknown company decks at different stores and a lot of sick stickers which is the best. And ways to get points to get free stuff on the Zumiez Stash app too!

I order from Ice Warehouse A LOT. No matter how many other hockey equipment shops I check they never have as much stuff or the prices are way higher and even when 6 places all have the same item I want at the same price, IW has the best prices on shipping and easy to spend enough to get it for free. Dirty dangles boys

So I originally purchased a pair of $115 boots from shoemall (through ebay) in size 9, however, when they arrived, they were too big. Therefore I decided I would exchange them for size 8's, but I needed boots for work ASAP and did not want to have to deal with the extra delay in the procedure of mailing them back, waiting until they were delivered, processed, exchanged and then finally sent back to me. So I instead decided to message them and ask if I could just purchase the size 8 boots now and then instead of an exchange, get a refund once they received the size 9's back. They said that yes, I could do that, and a refund would be credited for the first order (the size 9's) once the boots were returned and processed. A return label (that cost like $8+ to use) was inside of the box the boots shipped in, so instead of going through ebay to get a return label I used the one they provided me. Big mistake. Now I can't ask ebay directly to step in. [Going off the main topic here to explain/complain the reason why I can't just simply ask ebay to step in and help with my situation. The help/contact page lacks direct customer service options, it is all computer-automated questions and you must go through several different steps to actually get to the correct help topic, unless you get stuck on one of the steps, then there's no one to ask and nowhere to go from there. And so I couldn't get past the first of the refund help options because it thinks I never sent the item back only because I didn't use the ebay label. And apparently you can't just send an email to ebay customer service and contact an actual person. Instead you must go through the online resolution center to begin to try submitting the type of problem you're having, but if it thinks there's a step you skipped or wants you to do a step you already did (which for me was not using ebay's return label), then it'll just keep redirecting you back to the previous page restating what you're "supposed" to have done first. Absolutely no general help options where you could easily send an email and have a human read it and help you directly! Or at least assist ebay's help program by understanding the user's problem needs to bypass certain automated help options so that it can direct the issue to the proper subject matter to then be resolved. Seriously, it is an extreme hassle if you have a problem that you can't get through the help options to submit. I ended up contacting PayPal and they are basically a middle man because they were able to email my questions to ebay. I'm assuming it is just a general help contact address for partners of ebay's. Why it isn't available as a help option for their users to have is beyond me... Either way, none of this would be a problem in the first place if shoemall would just give me my refund and stop screwing people over and ripping people off. Now continuing the conundrum with Shoemall...] So they had received my returned size 9 boots on January 22, it is now February 11th and for over two weeks they have been constantly telling me that my refund has been processed and/or that it was issued to my PayPal account, all of which is NOT true. I still have yet to see any kind of refund appear on either my PayPal account or my bank statement, I have been checking both just in case. As previously stated, I did finally decide to get PayPal involved, but now I have to wait for the seller to contact them back with their response to this issue. And I just know that they either won't answer at all or just lie yet again and say the refund was already issued, even though PayPal can obviously see that no credit has ever been provided to me. This situation is very stressful and upsetting and I just want it to be resolved and be over with and get my damn refund. I really really hope more people tell their stories of the horrible experiences they've had with this seller. Obviously I'm not the only one that they have completely screwed over, they do not deserve to be making any money as a business and need shut down and better yet sued. If you're reading this and have also had a terrible experience with shoemall, please post about it somewhere, anywhere. We need to get the word out as much as possible to try and save others from being ripped off and put into such an unnecessarily stressful situation when all they wanted to do was purchase an item.