ShoeMall

Ordered item on 10/6, recvd item on 10/16, didn't like item, returned on 10/17, recvd email confirming return on 10/21, and as of today 11/6/21 still no refund to my account after numerous calls to customer service. On one call, the rep actually said our accounting department is backed up. Funny how they find the time to charge my account.

HOW DOES SHOEMALL GET AWAY WITH SCAMMING SHOPPERS?!? Same story as noted many times, placed order on 11/22/2022 for item PRETENDING to be IN-STOCK, then immediately after order email confirmation was received, we get another email stating UGG shoes on BACKORDER NOT EXPECTED TO SHIP UNTIL JANUARY 20th?!? Paid with PayPal and UNABLE TO CANCEL until the order is completely entered into SHOEMALL's system! After waiting 30 min on hold, the CS rep just told me to try calling back 2-4 days later to CANCEL?!? ARE YOU FRICKIN' KIDDING ME?!? SHOEMALL SHOULD BE SHUT DOWN FOR FRAUD!

I ordered a pair of shoes as a Christmas present on Saturday December 20th due to them being out of stock ever where locally. The web site offered 2 day shipping guaranteed in or before Christmas Eve for free as long as they were ordered by Monday December 22nd. When I checked the tracking information with Fed Ex shoe mall sent the package smart post ground and the item will not be here until Friday December 26th. I called first thing Tuesday morning to have them correct the problem. The customer service rep said there was nothing she could do. I asked if they could send another pair next day air and I would just refuse the package on Friday. She said there were not any more shoes in that size in stock when I was looking at them being in stock on the web site. They were not interested in making the customer happy. When getting off the phone the rep said she hoped I had a good holiday despite not receiving the item in time.

I will not be ordering from this business again.

I bought two pairs of shoes. I was very happy with one pair and kept it. Now this is where the fun begins! I used their return label and sent the 2nd pair of shoes back. Three calls later, I'm still waiting for my refund for the pair I returned. I was told fourteen business days after receipt of item a refund will be issued. Well they confirmed receipt of the shoes. And. I'm still waiting. I called AGAIN today, making this call number four and was "transferred " to a supervisor. Lol. Well I'm still waiting for that callback! I will never order from this site again! Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time!
BTW, this is my first negative review ever! My mother always said "if you can't say something nice keep your mouth shut ". I absolutely couldn't let this site's shoddy business practices go by without notice! I hope this helps you even a little bit.

Do not order for Shoemall.com, when I ordered ship date was 3 days, never received email or any notification. Got 1 pair of shoes 2 weeks later, had to go to website to check on the other 2 pair I ordered, shipping date was delayed a week. Never received an email, I had to keep going to website to check on my order. Checked 10 days later 1 pair was discontinued and the other pair wasn't going to ship for Another 10 days... Canceled my order cause I didn't know if or when I Might get the shoes. I wish I had read reviews before ordering...

I ordered a pair of s13 EEE slippers as a gift. We received a 13W which I paid over $10 to return for the correct size.
When the replacement arrived it was once again a 13W. When I called a lady tried to tell me that a W was a EEE. When I explained that she was mistaken she hung up on me. I spent another $10+ to return them again. I did get a refund for the purchase but no compensation for the freight I paid to return them twice due to their error.

Ordered a pair of shoes on (5-13-21).

Got the confirmation email shortly after along with another email saying they were on back order although they were supposedly in stock when I ordered them. I wear a size 14 and have a very difficult time finding shoes I like so I had no problem waiting on them to be in stock which was June 18th.

Checked on the status every day and the delivery date kept being pushed back until the point where it said July 3rd. Then yesterday (June 18th) came which was the original date they were supposed to ship them. I checked the status only to find out the order had been canceled without warning. Needless to say I was very angry. Not only because they did that but because I had really wanted this particular pair of shoes. The kicker though, the website still shows them in stock in my size.

Completely unprofessional. I will NEVER order from this company again and I highly advise other not to either.

Should have read the reviews. Yes I ordered shoes. Yes they were definitely mislabeled regarding size. Yes I followed directions on returning with their label. And yes, true to the reviews, they have ignored my emails and deny receiving.

I placed an order and a week later received an e-mail stating my shoes were shipped and it had a tab to click on to "track my package." After another week passing, I clicked on that tab to see where my shoes were at. It sent me to a "Fedex" site that said "due to hurricane Laura, they were unable to track any packages." Keep in mind that I order tons of things online in a daily basis and never have delays. Also that the packages would've never been shipped anywhere near Hurricane Laura. Another week past by and still I was unable to track. I sent an e-mail to Shoemall and a week later I still did not receive a reply. I called shoe mall and after 34 minutes on hold, a supervisor was put on and stated that she would contact the vendor and get back to me. By week 6, I finally received an e-mail stating that I would be receiving a refund. I have yet to get that refund. DO NOT ORDER FROM THIS WEBSITE!

I ordered $322 Sam Hubbard shoes for my son for Xmas and received them promptly however they were the wrong size. I sent them back using their return label which as one reviewer said must have put them on the back of a donkey. On Feb. 10,2022 I called to check on the status and was told by a supervisor that the exchange for a bigger size was on the way via FedEx. Today is Feb. 24,2022, and I called back and was given a whole different story by the rep. She then said the shoes were received back on Feb. 15,2022, and the exchange was "in-process AND would take 7-10 days, and if I didn't get them to call back again!" I spoke to her supervisor who just told me that the exchange wasn't processed properly and she fixed it and I should receive them in a few days. I won't believe it until I get them. DO NOT BUY FROM SHOE MALL.

I ordered shoes from this company in October for a Christmas gift. Apparently they were back-ordered although I was not notified. I emailed the company three different times and they only told me that the item had not shipped. Today I called them and told them that I was moving and was concerned about the ship date. They told me the only thing they could do was cancel the order and reorder it if I needed to change my shipping address. While trying to figure out my options, the SUPERVISOR took it upon herself to CANCEL my order without my authorization. When I told her that I did NOT authorize the cancellation of the order, she told me that I did... and was very rude. When I asked about reordering the shoes, she said I lost my spot in the back-order line and that I would not receive the shoes until January.

I called back to speak with another manager who basically told me the same thing and offered me 10% off for the hassle.

I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. The next day I received an email stating that the shoes had shipped. I was also giving a tracking number which indicated that I would receive the shoes in 3 days.
Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered.
Long story short... Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. Easy fix declares Fedex, "Simply have the sender call and correct the address." After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again. This story should have ended here...
You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. FedEx is useless as well. These two companies paired together creates an unbelievable toxic situation. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund.

Not a fair and trustworthy company to do business with-They are a New Balance source for womens wide sizes and other support shoes-their policies and pricing leave no mercy-there is a hidden return charge and they are not up front about it-One more thing they also have a site and items listed at Amazon--Their shipment times will (even with Prime) exceed 2 weeks after order is placed--Folks if you are looking to purchase a New Balance shoe (or anything) from them even from Amazon our advice is to search further and find another source for your purchase-very saddened with our attempt to do business with them!

Ordered shoes for a particular event, package is lost. Will take 2 months for a refund and then I have to deal with PayPal, not the company. Will never order from here again.

In April 2022, I ordered a pair of shoes supposedly in stock. Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. The order updates indicated that it would be shipped in May, then later in June. This past Saturday I received a letter stating that my credit card could not be charged. It just so happen over the time I was waiting for the shipment, the credit card had been compromised so I closed the account. As indicated in the letter, I called customer service to provide payment information. I'm informed that the shoe I ordered went back into inventory and is now sold out. The customer service representative recommended I speak with the department supervisor. I explained what happened with the credit card and was shocked to learn they sold the shoes to someone else after waiting for it for nearly 3 months. I asked why someone there didn't call me about the problem and she stated that they are too busy to call anyone. I pointed out that every online store I've purchase from has called me when there was a problem. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining.

Never would I shop on this site again. They also let me order shoes that were back ordered and this second pair took longer to deliver to me.

I ordered a pair of shoes on August 6 and I still haven't received them! They were shipped FEDEX and I can't get a delivery date! I called customer service (and I am using the term loosely) a d they were obnoxious and rude! I will call my credit card company tufts and dispute the charge! This is ridiculous and I hate being treated like a second class citizen!
WARNING TO ALL: SHOP SOMEWHERE ELSE!