I bought a pair of tracking pants from them and I NEVER received them. They lied and told me they were delivered on July 31,2020 where in fact they were SHIPPED on that date NOT delivered. I NEVER received them. They also said they were shipped by FEDEX where in fact they supposedly were shipped by some company named BEST BUY. I NEVER RECEIVED MY PACKAGE AND THEY STOLE MY MONEY!
They shipped wrong size and wanted me to pay for return. Finally they agreed to pay for return but 1 month later I still have not received credit.
AVOID ShoeMall
If I could leave 0 stars for a review I would. Normally I wouldn't even bother with a review. However, I came to this site as a first time customer. I ordered 2 pairs of shoes. Both said they were in stock and would ship within 5-7days. Great! I ordered them for my kids for school. HaHaHa, what a joke! 2 minutes after paying for the items, I receive an email saying 1 of the 2 items are out of stock and are on backorder which will be a month later to get, then 5-7days shipping from then. I contacted them immediately, explained to them I only ordered because they said they were in stock, and to NOT ship the other, because I would be cancelling my order. (This happened on the weekend). I have been in the process of trying to cancel my order for 2 days now. After sending the email saying to NOT ship the item in stock, I guess that's how you get expedited shipping, because all of a sudden my order is shipment pending. Now this of course causes an issue again, because now, I am unable to cancel my order according to them and the way it looks I'm going to have to pay $6.95 to return something I told them NEVER to ship. Absolute worst company I've dealt with in a long time. 3 phone calls, 2 emails and a migraine, but still no resolution for the issues
Very bad company. I waiting my refund 3 weeks and not received. Costumer service very bad. I do not when received my refund. Never buy again. Very carefully when buy not good service.
Sizing was 10 but it was more like a 9. Misleading information on the internet about returns. I will not be back.
READ RETURN POLICY BEFORE ORDERING ANYTHING FROM THIS COMPANY! I ORDERED BOOTS AND THEY'RE TOO SMALL, THEY DON'T HAVE THE NEXT SIZE, HOWEVER, I HAVE TO PAY THE POSTAGE/RESTOCKING FEE OF $7.95
Boots were made in China and the sizing reflects that. Now I'm stuck paying $6.65 for nothing and that is there processing fee. Never again.
They want to charge you $7 just to exchange for a larger size when most other stores are a free return policy..
I ordered a pair of shoes in October. They came in fairly quickly, and were too small. I mailed them back and received a prompt refund.
Returned shoes for an exchange, was told 4-6 weeks to process! In this day and age, that's crazy. Will never order from them again.
Keep far away from these scammers!
Poorest customer service I have ever seen! Return process slow, refunds even slower!
It takes 5second for them to take money out your account but three weeks for you to get a refund back and they charge you for returns
Name brand shoes at an affordable price. I wear a wide width which is hard to find without paying ALOT but this site carries them.
Shoes never arrived. They say it will take "legal documents" to get a refund. BUYER BEWARE! STAY AWAY
Overview
ShoeMall has a rating of 1.6 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShoeMall most frequently mention customer service, credit card and return label. ShoeMall ranks 603rd among Shoes sites.
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- Chippewa Falls, WI, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members