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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Two pairs of shoes broke within 5 minutes of wearing them. Customer service said I could exchange them, once I PAID the shipping fee to return them. No credit for those monies paid. I was then told the shoes weren't available anymore. I DO NOT LIKE THIS WEBSITE AND AM ONLY TRYING TO USE UP SOME CREDITS I HAVE SO I CAN CANCEL AND NEVER USE THEM AGAIN!
Hello Chris,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I purchased a pair of "Gladiator" sandals, one of the straps that goes across the top of my foot broke... the white zippered back sandal. Fit not too comfortable... the furry boots I just ordered, I may send back... too wide for my legs.
Hello Donna,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Comfort and elegance. Very happy to wear these shoes for various occasions, casual or chic, depending on the occasion and the clothes I wear.
Hello Diane,
Thank you for trusting us and for shopping with us. Shoedazzle is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
Shoes looked better online, not at all what I was expecting. Can I get a refund? Also size run too small
I've been a shoedazzle customer for a long time. I have always received my purchases, however I still have not received my shoes this last order
Hello Jaime,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Saw cute boots so placed in cart but was unsure. The next morning shoe dazzle alerted me that my cart option was low in quantity so I purchased immediately!
Hello LaShawn,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Shoedazzle. Happy shopping!
XO,
Ivy
I have bought quite a few shows and boots my family as well we have been satisfied with a very good percentage, some sizes were not accurate for me.
Hello Celyne,
At Shoedazzle, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Every time I add a product to the cart and continue shopping it reverts back to the page 1 of results. So if have looked through page 10 have to manually click through all 10 pages again before going to page 11. Its so frustrating. Also, wish there was a way to sort by available sizes so I didn't have to click through styles that are not even available for me.
Hello Laura,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle website. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They had this beautiful faux fur hooded denim that i had my eyes on and i also made a purchase for however when i couldn't complete the order i called customer service they placed an order for me. So i did this and i noticed i didn't receive a tracking number but got an order confirmation i checked the site for my order history and its cancelled! I called CS and they straight up told me there's none in stock or nothing they can do! Like WTF! Why promise a customer an order that they will never receive? Im heated with them and i cancelled my membership ASAP!
Hello Angel,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I always find what i want and i love the experience as well as the shoes
Everyone loves my shoes and they are comfortable
I am making a statement because of my shoes
Hello Jacqueline,
Your loyalty and support as our member are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
XO,
Ivy
I have ordered several pairs of shoes through shoe dazzle and have been very satisfied I will continue to recommend them to other people
Hello Lisa,
We are honored that you have chosen us and placed your continued trust in Shoedazzle for your DAZZLING items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
XO,
Ivy
The quality of the shoes leave a lot to be desired for the expensive prices charged. The last 4 pairs I've ordered, one had rhinestones popping off just putting them on, a couple others had seams coming apart and the materials used are very cheap looking & feeling. I've been wanting to cancel my subscription but haven't had a chance to call & really don't want to deal with them trying to talk me into staying, so I just keep skipping months & will continue to do so. Won't order from them again. Was embarrassed to give as gifts after experiencing the poor quality first hand
Hello Alyce,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I've been a member for about 4 month and the shoes are beautiful but quality wise it horrible they'll seem to come apart after a little wear.
Hello Eva,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via private message within 48 hours.
Best,
Ivy
I don't even use the service I was charged 39 dollars for a VIP membership I knew nothing about when asked for a refund they said we can only do a store credit f them will never use again
Hello Veronica,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
They sent my shoes perfect the first time but they were a bit smaller for my feet so I returned them for bigger size. And i specifically wrote a note of the sizes that I wanted and also today the customer service. They brought 3 same shoes with different sizes and they didn't want to give me my money when I requested for a refund after I returned that order. The call representatives are dumb and may seem like they helping you but they are not! Shoe dazzle needs rebranding, never will I shop with them I usually don't write reviews but this I will talk about it.
Hello Belinda,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
They were super cute but broke in the middle of lunch first time I ever wore them. Maybe 1000 steps in. Have been meaning to return but have to get on the site on a computer linked to a printer since I usually only shop via phone. They will be going back unfortunately. They were cute.
Hello Heather,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Fits perfect! Looks very stylish, received so many compliments on my look. I love Shoe Dazzle! I will always shop here prices are so affordable and the styles are so nice and chic.
Love the shoes, the size, and the price! The website is easy to navigate and I will definitely be back for more buying.
Hello Kaneyo,
Shoedazzle is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
To be clear, the customer service representative that I spoke with provided excellent customer service. However, I am very dissatisfied with the refund process.
The shoes that I received were damaged; the return process is made out to be quick and easy but it isn't. I was told that the refund would be processed as soon as the post office scanned the returning label and the funds would show up in my account in 7-10 business days. I returned my shoes almost a month ago and the return still has not come to my account, they also removed any record of there being a return processed on my account. So, now, not only did I not receive the shoes that I wanted but I am also out of the money that I paid for them.
It is safe to say that I will be cancelling my account with shoe dazzle after this experience and will not be using their services again.
Hello Brandi,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kayla,
Shoedazzle promise to serve you with excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,
Ivy