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To be clear, the customer service representative that I spoke with provided excellent customer service. However, I am very dissatisfied with the refund process.
The shoes that I received were damaged; the return process is made out to be quick and easy but it isn't. I was told that the refund would be processed as soon as the post office scanned the returning label and the funds would show up in my account in 7-10 business days. I returned my shoes almost a month ago and the return still has not come to my account, they also removed any record of there being a return processed on my account. So, now, not only did I not receive the shoes that I wanted but I am also out of the money that I paid for them.
It is safe to say that I will be cancelling my account with shoe dazzle after this experience and will not be using their services again.
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The subscription is bogus. They charge you $50 a month just to still have to pay the "membership"...
I pay every month and when I used the app and buy some shoes they never arrive or gime my money back
Hello Brandi,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy