ShoedazzleReviews 8,176

NEW FOLLOW UP WITH THIS COMPANY

COMPLETELY PISSED OFF. After I clearly cancelled my unasked for membership, filed a claims with my bank, AND got a new debit card after the inconvenience I had with them, they still managed to somehow withdraw $39.95 from account. HOW DOES THAT HAPPEN? I never provided them with my account number so how did they manage to withdraw money from this new card?! I called and got hung up on twice. I called a 3rd time and the lady I spoke with didn't even know what to tell me to justify this. She kept saying "that's weird" instead of providing me with an explanation. They continued to send me emails with their "special offers" after I repeatedly told them to make sure I have no ties with them whatsoever. Once again, I filed a claims with my bank and should be expecting a reimbursement on their behalf in about a week. HORRIBLE EXPERIENCE EVEN AFTER CANCELLING WITH THEM! DO NOT USE THEIR COMPANY. SAVE YOURSELF THE TROUBLE!

If I had the option of giving NO stars, I would. First of all, they trick first time customers with their $10 deals for first time buyers and what they DON'T tell the customer is after you place your first order, they will AUTOMATICALLY withdraw $39.95 every month for becoming a "VIP member" without the customer even knowing they did so! Not only did they withdraw that amount from my card but also charged me TWICE I immediately called to complain and I received HORRIBLE customer service. The representative's name was "Crystal" and she kept giving me the run around on the situation. I repetitively asked her why they charged me TWICE and why they have this hidden fee/ trick for first time buyers. She appeared to not have the slightest concern on the situation. She told me I can call my bank if I wished. Now I have filed a claims with my bank and have to wait an entire week to get my $80 reimbursement. Pathetic! FIRST AND LAST TIME EVER BUYING FROM ShoeSCAMzzle.

I have been a huge fan of JustFab.ca for almost a year, and thought I'd give their sister company a try.
HUGE MISTAKE!
Thinking that ShoeDazzle.CA would be the same as JustFab was an error I will NEVER repeat.
I did not realize that my order would be coming from the USA, as JustFab orders are shipped within Canada. I was charged all sorts of fees, not to mention duty. Although I was given my first-buy discounts, after everything was said and done, I paid, in essence, $87.50 each of the four items I purchased.
Now, when you remember I got all my discounts, that price is outrageous. And yes, I do know JustFab also charges in American dollars, in case you also missed I have been a happy customer for almost a year with them!
After my order was received, I cancelled my VIP. Two months later I still had not received my free 2 year magazine subscription that came with my order. I called customer service to ask what was going on. They told me that because I had cancelled my VIP subscription, I was not eligible for it anymore, then went further to show me that it was not included in my original order.
Funny, that, as my eldest daughter picked out Seventeen of all the magazines to choose from!
Before you buy from this shady company, ask yourself: do you really want to support corruption?

So I should have assumed and been smart enough to know that when I purchased a single item on this website that id be automatically subscribed to monthly payments. The VIP member is what it's called I think. I didn't quite read the premise of the company well I guess. I thought you could choose to do the subscription or purchase items individually by choice. So I saw a charge for $40 on my account and called customer service. I told the lady everything I just said above and she said she'd speak to her boss about refunding me. So after waiting on hold for sometime she says that her boss will generously refund the fee this once. I asked politely her to remove my card and cancel my membership and she said she can't do that and I'd have to go to the website and click the option "skip month". I said, "wait, so I'll have to click this option every month for the rest of my life?!" She said, "yep!". And that point I was furious. Asked to speak to the supervisor. Once I got ahold of her, all she was trying to do was convince me into staying a member there. I had to explain that the item I purchased I didn't even like. I'm not a good online shopper, I need to see things in person, especially shoes! She finally refunded me and took my card off the website and canceled my membership after some grueling time. The quality of their products are cheap so why would I continue to purchase from them again? They definitely need to fire the one ridiculously dumb girl I spoke to first also.

This is the worst service I've ever seen. Didn't want to give them any stars but have to in order for your review to go through.
I sent back some shoes because they didn't fit. And I've been waiting for 2 months for my refund. I have proof of delivery and also on my account it says that they did get the products back. Called them 4 times and still nothing. Chat live with them this morning and according to her my account is under investigation. For what? Never ever will I order from them again. I just want what belongs to me. So please be very careful before your decide to join them.

Shoedazzle and justfab are the same shoe company i ordered my shoes from Shoedazzle but my shoes came in a parcel bag that was torn and the shoebox says justfab. The quality is extremely poor very cheap looking. I use to shop with justfab but cancelled because the shoes didn't last and because i received 6 pairs of heels that were not leveled equally meaning when I'm I'm wearing the heels i have to bend one leg so that i can stand

I voiced discontent with service of my tan boots before the other three I have ordered recently. It took about 3and 1/2 weeks before I received the boots. However, I was to receive 2,000 reward points. Because of the delay. My question is where are these points and how do i redeem them? Love your boots. Wish you would have more plus size ponchos and capes. Do not let me down. Also, every suede red suede boot i have ordered from shoedazzle is not red but maroon. Kept the boots because I liked them. However, still looking for red boots. Where are your floppy felt hats? Hope you read my complaints. I do not like shopping in Malls. Love ShoeDazzle, need boy boots though. Thanks

I just received my shoedazzle order and let me tell you it was all better than expected! I LOVE all my shoes. BTW I got 4 heels and 3 pairs of boots for 110$! Super cheap and GREAT quality. I was actually quite shocked at how awesome they really were. I went onto youtube before buying the shoes at the actual video reviews on their shoes and they all looked great. Don't be hesitant about purchasing from here, I actually think they have better deals than justfab.com. I will for sure be purchasing from them very soon. I never write reviews btw so this right here shows just how happy I am! =D
Toni

I got a pair of boots from here, it took 8 days! I love my boots, definitely worth the price I paid. My sister also ordered 8 items from this site and she was happy with 4 of them. The others looked cheap. Took less than 2 weeks for her to receive her purchases. It depends what you get. Some look amazing some just look cheap. Never had a problem putting my account on hold or any hidden fees. I'm a happy customer and I will be shopping this site for more.

I called to ask if I could cancel my account with both ShoeDazzle and JustFab and although the customer service was very smooth and nice, getting the point through that I *actually* wanted to cancel my account and not "skip the month" every tedious 4 weeks was a PAIN IN THE A**. I understand how they may be a little reluctant upon cancelling customers' accounts because hey- no more money for them. But I literally had to sit through the tellers' speech of repeating every. Waking. Option. Instead of accepting the fact that I wanted to cancel for an ungodly long amount of time, even though I repeated my valid reason for cancellation numerous times. In the end, the ShoeDazzle service wouldn't even delete my account! I eventually hung up and I hope to have better luck tomorrow.

Everyone posting about the price obviously can't manage money well. You might have to keep cancelling the credits nearly every month, but they frequently have $10.00 sales on shoes. After purchasing the Mayleen wedges, I found out that they were about a size too big, and the customer service was very helpful and timely. I was able to get my friend a pair of the same wedges for her birthday, and I also ordered a size smaller, and she loved them. You just have to be attentive about your purchases, and pay attention to the sales.

I made my first order and was offered all of these fantastic "first order" discounts but then was informed that in order to get these "deals" you have to sign up for monthly membership fees that will be automatically charged to my credit card. I read further and the website assured me that I could cancel this membership at any time. I went ahead and made the purchase. A few days later I called (because you can't cancel on their website you have to call some place in Chicago) to cancel and they informed me that they were very sad that i didn't want to make a month to month commitment and that my order would be canceled along with my account! They were also extremely rude!

I received my initial order but did not like them. Not sized well and did not seem like good quality. I saw online that if I returned them I would be subject to $5.95 restocking fee! I called to cancel my membership and was told that since I was cancelling the VIP membership that the shoes I had just received would be subject to the non-VIP price, and an additional $30 or so would be taken from my account. I ended up returning them, and ate the big restocking fee. Will never shop from these people again.