ShoedazzleReviews 8,176

I became a VIP member and ordered one pair of shoes and I got them but they are bad quality. Then I canceled my membership, but was still charged the $39.95. When I tried to call I was talking to the automated voice system that said they understood normal sentences and that took 15 minutes until finally they directed me to someone else, but then I was waiting for another 15 minutes before I finally was able to talk to someone. That time was a waste because they did not give me a refund even though it was their fault because I canceled my membership. DO NOT BUY FROM THEM OR BECOME A VIP MEMBER!

Did the skip-a-month before the 5th, but was charged 39.95 anyway. I called to dispute and got an apology and was given $15 credit for my trouble. Stupid but took it. I ordered two pairs totalling 54.90(nickel to spare) and was promptly charged for it. I called to dispute again and was refunded only the 39.95. I was willing to forget it just to be done with them but after weeks, the shoes never arrived. I called and was told that they were on route. Cancelled my membership while i had them on the phone. I waited 2 more weeks for the shoes, then called to be told that they cancelled them since i wasnt a member(thought they were en route, lol). Kept my money but never sent them. Once again they said they'd send them. That was 2 weeks ago...

Purchased a pair of boots 3 months back, never received them. Called customer service they said it would be there in a couple of days, again nothing arrived. Made a second call to informed then about the boots missing and they say to pick anything else, not what i agree to get. They returned 2 months of my membership and they said as a courtesy to me... really! Never received the first and only item... horrible company to deal with, they still kept part of my money. Be Aware!

I ordered my first pair of shoes from this company that were a regular $40, but got them for $10 with there being some "first order" 75% off deal going on. Which was obviously my first mistake because without my knowledge i was discretely signed up for a VIP membership which CHARGES $40 TO YOUR CREDIT CARD each month. When i received the shoes, they were marked the same size but one was significantly smaller than the other, a major factory issue. I printed off a free shipping label and chose that i would like the same shoe in the same size as my exchange and sent it back in the same bag it came in which was sadly the simplest thing this company has allowed my experience to be. Within 2 and half weeks i received the new pair of shoes. They were correctly sized this time, but the quality of the shoes was just extremely poor. They look cheap and were uncomfortable even when just trying them on. I called customer service to see about returning the shoes to get my money credited back to my card and the lady gave me the run around and i decided to just keep the damn shoes because of all the trouble and the $5.95 service charge fee they were going to impose. I then realized on my bank account where i had been charged $39.95 for this membership i had supposedly signed up for. The only way to cancel this is to call customer service so here i go again dialing the number. The first time i was on hold for a ridiculous amount of time and hung up and decided to try again. When an actual personal answered the phone she asked me why I wanted to cancel and when i responded that i did not use the membership, she hung up on me. I had to keep calling back three more times to actually get someone. I could hear about a billion other customer service people carrying on their conversations in the background of my phone call which was annoying, but finally was able to cancel my membership and be refunded my money. With all that being said; IT IS NOT WORTH THE TROUBLE. THE QUALITY IS POOR. SPEND YOUR MONEY ELSEWHERE.

I was skeptical about ordering from shoe dazzle at first. I joined with VIP, got a NICE pair of winter ankle boots for $12 and some change. I recall placing my order on a Monday evening and they arrived Friday morning. The quality of my shoe was well made, VERY comfortable, and ca in a cool box. I just received another order of shoes (pair of boots and bohemian styled flats) and those too were of great quality. I have no issues with this site. I do like the deals you can get with VIP and if you can skip as many months as you want if you don't want to place an order. Personally, I think it's pretty awesome!

Terrible customer service -- (Specially this 'Nathan'). Starting by the representatives being rude and purposely making the customer feel bad and like an idiot that they feel the need to repeat the same thing over and over again as if you didn't understand the first time. They can't even assure you when or how your order will be shipped. Going to the extend of contacting them already proves enough that you need the order. The fact that they cannot provide you with the information you need, it is just absurd. You pay a monthly fee to be part of a "VIP Membership" for you to just have a couple of dollars off but nothing else, the least they could do is offer you the benefit of having your order shipped on time or at least the information you need!

They have pretty much stolen $200+ from me by charging my account, even after I canceled my membership twice. Three pairs of shoes, that the representatives refused to refund me for, never shipped. One pair shipped to the wrong address and then was resold to someone else, I was never reimbursed or even informed until I called them. They recently started charging me again and I have to get a whole new bank card now. I wish I could find enough people to open another law suit against them for all of the bull$#*! they put their customers through.

The customer service is horrible and most of the reps don't speak english that you can understand the rep became frustrated with me after trying to explain to her the issue with my order she hung on me I called back explained that I was just hung up im not the issue the new rep tells me its my phone gets smart and hung up again. For the Love! Really not professional at all I have been a customer for 2 years never a problem. This month I was overcharged and i didnt make a purchase I made a purchase last month im confused and i cancelled my acct good luck to anyone shopping with Shoedazzle I hope they hire nice employees with the ability to multi task and listen instead of hanging up on the customer!