ShoedazzleReviews 8,176

So I've been a member for two months until today. This month was the first I skipped because I already had credit from last month that I have yet to use. Today they're having a pretty good sale (for VIP members only) so I tried to make a purchase, only to discover 1- I have been charged this month regardless of having skipped, and 2- my "credit" is pretty much wasted because you can only use that credit towards full priced items, aka not VIP pricing.

I contacted them about both issues.As regard to my purchase he told me that my credit only applies if I'm willing to pay full price and the total has to be above 39$ increments. So lets say you have 78$ in credit like I did earlier today and tried to purchase two items, 1 was 39$ and the other was 19$, my credit would only cover the 39$ item and not the lesser value item even though I have enough balance to cover it! That's just ridiculous, but fine, I should've read the fine print.

He also informed me that they recommend not using the mobile site because sometimes the skipping a month doesn't go through and if it did I should have gotten a confirmation email. I told him I never got one and I didn't know that I was supposed to as this is my first time skipping, I just wanted that credit back. He said he can't do that.

I am seething at this point, use whatever credit I have to buy things I don't really want, and cancel my membership. To cancel I have to speak with a rep, they dont just have a cancel button. He wanted to know why, I told him I just wanted the credit for the month back and they had refused to do that so I'm done. He says I"I see here that you've already used that to make a purchase today so unfortunately I can't return it to you, but I can give you a 20% discount on future items if you will stay as a VIP member" The games they play are unbelievable!

They aren't upfront and customer service is ridiculous. Just stay away

Shoedazzle is not worth the 39.95 to me. I hear the quality of the shoes and stuff have gotten better over the years. But to me there is not much of anything worth buying for 39.95 A MONTH. That is just a personal opinion though. Some people may love the things they have on there. But I only ordered once out of all the couple of years I have been a member. Then it irritates me because it is so easy to forget to skip the month in order to avoid the unnecessary monthly charge. So i have to call them every month to get my refund. Gladly they do keep giving me my money back so that leaves less of a problem for me.The only issue I had was, with a refund that the operator told me she processed. I waited 2 weeks and never got it so I had to call back again and have someone else do it. They also try and convince you to stay with them and just skip your months instead of canceling but i finally just cancelled mine today. I would say overall just to go on there and try it for yourself. There is some good and back aspects of it. But you have to know what your'e getting into and if that is something you want to be apart of. It is 39.95 a month!

There's too much to write. Basically they make you remember to skip every month (which sometimes slips your mind) or they steal $40 from you. Ok whatever I have 2 credits because my card was expired and I thought I no longer needed to skip so I went to buy some stuff when they had a BOGO sale. Well guess what? They only let you buy 1 thing for each credit! So even though I could have gotten several pairs with my 2 credits I would be losing a good bit of money! What's the point of VIP sales if we can't use the money you take from us? This is such a scam it's not even funny. I want my money back or be able to shop sales but nope they don't care. I seriously hate this company! I would love to buy since they upped their product quality but no thank you now that I have to wait $80 on like $40-$60 worth of product!

I was unknowingly placed in the VIP awards program in 2013 and I have been charged $39.95 each month as of June 13,2017. It was not until I audited my personal account that I realized that my checking account was being automatically debited by ShoeDazzle. Yes, I should have reviewed my account, but I TRUSTED the company. I entered my credit card number when they expired to make a PURCHASE. I had no idea that my card information would be used monthly.

I have ordered items from the company throughout the years, but the amount I ordered from ShoeDazzle certainly does not equal to the $39.95 I paid monthly. The membership fee is not even stated on the website and when I spoke with Ana "my shoe fashion consultant" she placed me on hold and when she returned she did not answer my question. Instead she kept pushing me to "skip a month" until I had to become very stern with her. She placed me back on hold and when she returned to our call she rattled off a lot of information and told me that I would only receive $79.25 for my FIVE YEARS of monthly deductions.
I am very disappointed and I will definitely never recommend that anyone order an item from Shoedazzle as they will become automatic VIP members and waste their hard earned income for items you can find cheaper in a department store.

After seeing some of ShoeDazzle's beautiful shoes/clothing, I knew I needed to have them. I've bought 3 pairs of shoes from them and I regret getting anything from them. I understand the VIP Membership is a subscription that is completely understandable, but what isn't, is the fact they take money out of your account ($40.00 that I don't have to just hand out) even if you haven't purchased anything... HOW STUPID! I didn't purchase anything else why am I being charged?!?! And then what really pisses me off is the fact that they removed money from my account AND THEN AFTER THE FACT emailed me about how I'll be charged if I don't buy a pair of shoes... I just think it's incredibly stupid to take something away THEN warn me. After this I'm done. I should've been done after the last pair of shoes I got, which I used store credit for and still had money removed from my account! And to put the icing on the cake, don't get me wrong THE SHOES ARE GORGEOUS but have absolutely NO SUPPORT AND ARE PAINFULL AS HELL TO WEAR. I am done with this company I WILL NEVER PURCHASE A THING FROM THEM AGAIN!

I cannot stand that people are rating this company so poorly just because they didn't understand what they were signing up for. Maybe before you decide to give out your credit card info to an online website, you might want to READ what you are signing up for. Plain and simple. Anyways, I LOVE SHOEDAZZLE. I have only gotten two shoes from them so far, and i love both pairs. I was able to track both shoes when they were in transit and they came reasonably fast (i live in Canada too). I've skipped the month over TEN times in the past year and they have NEVER charged my card by accident. This is a easy to navigate website with so much selection for people who want trendy shoes but cannot afford designer prices. Will order again!

I made a purchase of 4 shoes and I received the wrong one for one of them. Fine no issue. I called customer service and they told me they couldn't assure I will be getting the right ones, and on top of that to return it I lost $20. They said that it was a warehouse issue, i just think it is unfair how the customers pay for their mistakes. Right away cancelled my membership and returned all shoes. Safe to say I will NOT be purchasing again from these people.

The shoes I have purchased from then are not only beautiful but the quality is great. I've worn a set of their boots a whole winter for work almost every day in canada and got many compliments on them. Boots are still in good condition.
It pains me to see the reviews saying their website is s scam and that they "take your money". People, this is a SUBSCRIPTION program. However you can skip any month. I have twice forgotten to snykio the month and their customer service issued a refund for me upon request without any problem.
Please read the conditions before you sing up for something and call customer service if you have an issue because this company offers a great service at a great price and also offers very helpful and understanding support. Why leave a bad review for a company that works exactly as advertised? I'm very satisfied with their service and support snd will remain as a customer.

I bought 2 pairs of boots for a really good price + a free pair of heals. To be honest the material the boots are made off it's really nice and soft, they were $50 and I got them for $20 GREAT DEAL! The problem was that they were too high and I mean uneven high, the heal was higher than the front platform: ( walking on this boots was pure pain, only wore one of them once. I had to order size 8 even though I'm s6 they fit perfectly, like for real. I was also charged for the VIP bc of not reading but I got my money back and cancel right away. And lastly the pair I got for free are really CHEAP LOOKING, really HIGH, and came a little broken but surprisingly constable, that's a plus.

To date I have ordered over 300 pairs of shoes for me and my daughters. I have also ordered clothing and accessories as well as over 300 purses. I gift a lot of the things I buy and always receive a positive response.

I have never had an issue that they didn't work extra hard to resolve. They have always been gracious, helpful and understanding. For example, I needed to return a pair of shoes outside of the return window. I called and explained that the shoes were too small and I needed to return them. I missed the window because of illness. My representative was VERY understanding and allowed me to make the exchange and also stated that they hoped I made a full recovery.

Please know that people can write anything on the internet: good or bad, true or false. After all, it's easy to be brave behind a computer screen when you're anonymous. I get nothing for this review. I'm just asking that you completely read the terms and conditions that are right there in front of you. There's a section that's called How VIP Pricing Works and also BEFORE you place an order, there is a box that you must check that says I HAVE READ AND UNDERSTAND so if you check that box and haven't read or don't have a full understanding, that's not the company's fault. It's not a scam or rip-off. I wouldn't invest in something that is. You can call the 800 number and someone will gladly explain and answer any questions.

My first review was 3/17 & almost a year and a half later, I'M STILL HAPPY!

Here's are a few of the items I've purchased.