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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I like the shoes, very beautiful stylish, but I heard that this shoes have lead? I'm so worried now, I already bought many pairs, but I'm so freaking about the lead, its dangerous, I have small kids. And it could do damage to my family. I dont know what to do now... :(( ((
Do not buy from here- This entire site is a scam. Please be warned if you buy one pair of shoes, they automatically add you to their "membership list" WITHOUT asking and proceed to take 40 dollars out of your account every month. Also, the shoes I received were old and the laces were frayed.
Hello Julia,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
So after not Recieving my shoes that I needed for my birthday I called and was then offered a rush delivery here in Hawaii. I was guaranteed to have them for my birthday. I rep from JustFab reaches out to me in regards to my issue and then told me that they don't rush deliver to Hawaii. Had I known this I would have sent the package to my parents house in Florida and then they would have rush delivered it to Hawaii. I just don't understand what is so difficult about her my items here in a timely matter. Amazon does it often without charging extra for the shipping and handling. But I am willing to pay top dollar if I have to. In the end I cancelled the items because the shipment is now expected to reach me by Jan 1,2019. Reminder I ordered my items Nov 14,2018.
I've shopped on JustFab and loved every shoe I've gotten. I've always wanted to wear pointed toed shoes but my feet are wide so when I saw that Shoe Dazzle has an option for the foot to be wide I figured I'd buy a pair try them out. I ordered super glittery shoes for my birthday a month in advance think it'll take about 2-4 weeks because I live in Hawaii currently. On top of that I paid more for shipping. 4 weeks have gone by and I still haven't seen my shoes. Called Shoe Dazzle 3 times to be told it's on the way, it's in Hawaii our for delivery when in fact it hasn't even left California. Tried to call the location in Cali that it's comkng from to find out more about it and they said they have no idea where it is or when I'll receive it. Called Fedex where Shoe Dazzle claimed it is supposed to be and Fedex said they never received it and that the information was sent to USPS because they are the ones delivering it. Call the USPS and they tell me they only received information about the package going to be shipped there but that was the only time heard of my package which was 5 days after I ordered the shoes. Call Show Dazzle back and still no explanation nor did they say they would refund me because at this point I won't have my shoes for my bday. On top of that I ordered shoes for my best friend as a Christmas gift and will now have to scramble around to get her something she'll like. I've spoken to over 10 people and no one was able to give me a solution or locate my package. NEVER AGAIN will I order from Shoe Dazzle. And might I add I bought stuff off of Amazon 2 weeks after I ordered my shoes and had my mom send me a care package and received those within 5 days. But Shoe Dazzle can't even locate my shoes.
I ordered a pair of boots 11/10/18. When I got them they were a size too big. I called Customer Service the same night asking if I could do an exchange. He told me it was no problem, that he had placed the new order, and gave me instructions on how to send the boots I had back. I sent them back the next day. Here it is 5 weeks later (12/12/18) and still no boots. I finally call in to see what's wrong and the lady on the phone tells me the order was CANCELED. That they gave me store credit for (11.60) when I paid 17 dollars for the order! I was upset and disappointed but this woman who I spoke to was so cruel and unfriendly. She was practically yelling at me, no lie. After going back and forth, of her trying to tell me what I said and didn't say in a call that happened 5 weeks ago, I told her I wanted a full refund, since the boots I ordered are now sold out. She told me in a threatening voice "Well it takes 8 TO 10 WEEKS to get your refund back" How is it that they take the money out in a matter of seconds but when it comes to refunding it takes literally months? I don't understand it. I told her as much. I didn't understand why the order was canceled either but she offered no solution or apology. Once she heard the word refund her main objective was to get me off the phone as fast as possible so they could scam another customer like me. She was one of the rudest customer service representatives I've ever spoke too. I normally never take the time to write a bad review about anyone or any company but this has to be put out there. Take my experience and make good out of it. Order your shoes from a different site or store. It's not worth it and you wont be happy. All my friends and family know what happened, they know I've been waiting weeks for my boots. None of us will ever be shopping Shoe Dazzle again.
I love this site, I have been a VIP for a year now and I have loved just about every item that I've received... the only thing that I don't like is that if you are using a credit you cant shop deals... if my card is charged $39.95 for the monthly fee and i'm given a credit for that amount due to the fact that I haven't ordered then I should be able to shop the way I would have before the. I don't like that you have to make a choice between using my credit or the promotion
Beautiful, Shoes, Boots and Clothes!. Will continue to shop ON THIS SITE! Looking forward to buying more great stuff at such awesome prices! Thank you Shoedazzle!.
Hello Aretha,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I searched for the perfect shoe for my daughters graduation and it had plenty of time to get here according to their shipping times. Two days after I ordered they said it was delayed and wouldn't get here until 4 days after my event. Live chat says it's available to talk starting at 6a then I get message that it's not until 9a and then still can't connect at 9:25a! Very disappointed.
Like the quick shipping even though we got an email saying it could be delayed. It arrived sooner than expected and was packed well.
Hello Adam,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
I get my shoes & they feel like a size nine. It doesn't make any sense. I liked how the box was nice & pretty & wrapped up. But then I get to trying on the show the zipper wouldn't work! I am. Dry dissatisfied with my order. I will never order from there ever again
Hello Ashley,
We count on our members to bring situations like this to our attention, so thank you. Here at Shoedazzle, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great prices, range of true to fit sizing, awesome selection, fast ship times. Very satisfied customer.
What do you want me to say I'm not satisfied with Shoe Dazzle at all and there are plenty of shoes and boots that I like on your site but my first experience was with you all was a bad one
Hello Angela,
At Shoedazzle, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I have been with shoe dazzle for 3 years now and everytime i need assistance with any of my orders or questions they absolutely go the extra mile to help me and are super flexible and understanding.
Hello Damaris,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
I love your shoes but did not ask to be a vip member i got a full refund ans i will order from you again thank you so much
Hello Adrienne,
Shoedazzle is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
First time ordering and i am hooked! Not only did my package arrive early, the recipient loved her boots! Great quality, wonderful price!
Hello Angelica,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,
Ivy
I'm very satisfied with the looks ans the fitting of the boots that I bought. It came right in time and the packing is so nicely done. Keep it up.
Hello Patricia,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I've ordered a few pairs from shoe dazzle and I'm in love with every purchase. True to size, great quality and an excellent, easy to use website. I did recently cancel my monthly subscription ONLY because I broke my ankle so I can't wear a right shoe for 12 weeks but the second I can I'll be back obsessing and buying from shoe dazzle!
Hello Alyssa,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I am completely disaapointed with this website. They are fooling people. Firstly, they show the advertisemnt that first purchase only $10 but after you visit the website the same thing will cost for $20.
Secondly, when you go for checkout, there is a must that we should make vip member or any other member ship titles. We wont be able to skip it because they wont allow us to check out if we dont choose vip or premium pink member. And they make us to be a Vip member which they say its free but its not. They charged me $40 for no reason and they said its for vip membership. My saying is, if they could not give us a good customer service we are not making any purchase and the membership is useless for us. They charged me $40 without any notifications and reciept.
Thirdly, the customer service is worst. And they are not helping out to get any solution. This is the worst online shopping i had ever seen in my life. I reccommend to all my friends to stay away from this "SCAM Shoedazzle".
Hello Reshma,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I am SOOO disappointed in SHOEDAZZLE to be a fraudster. How can you people deduct $39.95 from my account without initiating any request to buy anything.
Hello Toluwalola,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I've been VIP with Shoedazzle for just over a year now and I love it. I've only bought 3 pairs of shoes but I adore all of them and I really like just having such a good website to get shoes whenever I need to that I know will deliver good product. The prices are so much better than if I go to my local shopping malls, and they always have amazing deals! The shoes themselves (from what I have experienced so far) are amazing quality, the colours are even brighter than pictured, the sizing has been perfect, and I get so many compliments when I wear them (especially the ones pictured). I have not dealt with customer service but I can imagine they'd be good since everything else has been promising. Just keep in mind that if you do want the good deals that come with VIP, you have to go on the site and Skip the Month which my mom and I always remind eachother on the first of the month so it's never been an issue. As far as shipping, it has been so much faster than I expect every time so i'm always happy about that. Over-all I really enjoy shopping on this website and I plan to alot more!
Hello Shurie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
They are ripping of the my credit credit card 39.99 twice a month saying i have taken 2 memberships i am still calling them for refund but no initiative from the company they are fraud i will take them to court some one has to stop them!
Hello Kishore,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Shoedazzle! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sayed,
At Shoedazzle, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy