Britt N.

I ordered a pair of boots 11/10/18. When I got them they were a size too big. I called Customer Service the same night asking if I could do an exchange. He told me it was no problem, that he had placed the new order, and gave me instructions on how to send the boots I had back. I sent them back the next day. Here it is 5 weeks later (12/12/18) and still no boots. I finally call in to see what's wrong and the lady on the phone tells me the order was CANCELED. That they gave me store credit for (11.60) when I paid 17 dollars for the order! I was upset and disappointed but this woman who I spoke to was so cruel and unfriendly. She was practically yelling at me, no lie. After going back and forth, of her trying to tell me what I said and didn't say in a call that happened 5 weeks ago, I told her I wanted a full refund, since the boots I ordered are now sold out. She told me in a threatening voice "Well it takes 8 TO 10 WEEKS to get your refund back" How is it that they take the money out in a matter of seconds but when it comes to refunding it takes literally months? I don't understand it. I told her as much. I didn't understand why the order was canceled either but she offered no solution or apology. Once she heard the word refund her main objective was to get me off the phone as fast as possible so they could scam another customer like me. She was one of the rudest customer service representatives I've ever spoke too. I normally never take the time to write a bad review about anyone or any company but this has to be put out there. Take my experience and make good out of it. Order your shoes from a different site or store. It's not worth it and you wont be happy. All my friends and family know what happened, they know I've been waiting weeks for my boots. None of us will ever be shopping Shoe Dazzle again.