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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I bought a couple of shoes for a really cheap price and honestly I wasn't expecting them to be good or even been delivered lol but I've just received my new boots and I love it!
I love the boots and shoes but the clothes are very big I bought medium in a looks like a extra large
Hello Angela,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I bought one pair of promotional shoes from this place. I sized up, because it's the internet, and the we're still so tight they barely fit. And then I find they've been charging me 40 dollars a month since, because buying the shoes apparently means you are getting a membership. I called to complain and they said it mentions it in tube terms and conditions, which NO ONE takes the time to read. Ridiculous. The refunded me for 2 of the payments, but cmon! I'm broke, that's why I was trying to buy cheap promotional shoes in the first place! And
Hello Stormy,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I love everything about shoedazzle. Perfect fit. All different colors and styles. Highly recommended to all my friends and family.
Hello Asia,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
All my items (shoes) arrived in a timely manner and in excellent condition, wrapped and packaged very professionally. Love.
Hello Anointed,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Was told I had more then one account didnt make sense thanks to this experience I will never shop online again
Hello Stefanny,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love shoedazzle. I buy shoes every month. It has helped my wardrobe come back to life. I love being asked "where did you get your shoes?" I reply "My favorite place, shoedazzle!" I highly recommend
Hello Audrey,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
When I first got my boots I was so happy couldn't wait to put them on I put my first boot on fits good I go to, put the next one on an dose not go in so I make it I get up to walk and one boot bigger then the other I was so upset it was a waste of my time and money
Hello Amanda,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I love my shoes they fit perfectly and I can be in them all day everyone always ask me where I get them from
Hello Antionette,
Wow! Thank you for the feedback! At Shoedazzle, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
Ordered 2 paors of boots. They are so super cute. Not only are they cute but they are made well. My boots came in a timely manner considering it was around the holidays.
Hello Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Shoes always look just as shown, great quality and usually really soft! Shipping is generally pretty predictable as well and I never feel concerend I won't get my order in perfect shape.
Hello Ariana,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Recieved my boots but they were oversized and not the material I thought they were going to be. It was LESS hassle to sell them to someone locally so I could get my money back.
Hello Ashley,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
No heels below 4 inches. Every time I choose a favorite, or something popular, it is sold out. Just wanna use all my VIP points and cancel membership. Feel Shie Dazzle us cleverly preventing that
Hello Angie,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My shoes were terrible the material was horrible not anything like the images I was shown I was very disappointed
Hello Daionna,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I absolutely love the boots, shoes and everything that I have purchased. Your site is the only site I haven't had a problem with.
Hello Angela,
Thanks for the feedback! We value your trust in Shoedazzle, and we will do our best to always meet your service expectations. Keep slayin' in your DAZZLING items!
XO,
Ivy
Received my order completely damaged and incomplete. Only 1 boot was in the box and customer service refused to assist me. Will never reccomend this company to anyone!
Hello Aimee,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Shoes to big and they make feet look like a clown since Just Fab took over u will have to go down a size for the shoes to fit.
Hello Ashley,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
THEY NEVER RESOLVED THE ISSUE. KEPT GIVING ME THE RUN AROUND AND NEVER REFUNDED MY MONEY AFTER 3 ATTEMPTS. I EVEN HAVE A CUSTOMER SERVICE REP RECORDED STATING THAT THEY WOULD REFUND MY MONEY BUT NEVER DID! DO NOT, DO NOT, DO NOT SHOP WITH THEM!
THEY EVEN ADMITTED TO RUNNING OUT OF THE ITEMS THAT I ORDERED AFTER TRYING TO TELL ME THAT MY ORDER WAS NEVER "PLACED"
Hello Symone,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
You know, I've really been patient with the JustFab/ShoeDazzle clan. However, this is my second run in with them & honestly, at this point, I'm completely disappointed and dissatisfied. I purchased some bags from them and the money was taken from my CashApp card. I turn my card off at night because I've had some bad luck with scammers anyway, I wake up this morning to see that ShoeDazzle has tried to take an additional $80.25 from my CashApp card. Instantly, I'm investigating like I know hadn't purchased anything else. So I call them, the rep tries to give me a lie about it being an authorization that they took the first go around...
1) This isn't my first time ordering from you, so I know that's false.
2) I made a previous order that SAME day for a different amount, they took the money from my card and they items have supposedly shipped no double charging there.
3) I'd already received an email saying you were backed up and to be patient as they get my order together...
So either they no longer had those items available or they just didn't want to honor their agreement. Either way, after this, I'm completely done. They said they would refund my money by the end of business day. Great because that's all I'm giving them.
And the other runin I had with them was a dispute about me skipping a month earlier this year. I went online and skipped (JustFab) & they told me I didn't. Even though I made sure to check back.
The company and it's employees do not value their customers and clearly they show it often. That's why their rating is so low. Bad business.
I really want to give them a 0
One of the employees named Chad did an excellent job on helping me delete the VIP account I must have accidentally signed up for. The products I ordered are amazing. I will be doing more shopping with shoedazzle.
I ordered from ShoeDazzle and had to rush a second order because the first one wasn't going to arrive in time they said there was nothing they could do so I cancelled the membership and waited. So then I get a notification saying the first order would arrive before expected and when I go to cancel the second order not only did I have to redo a VIP membership before doing it but now they told me it would be 7-10 business days to get my money back. Then the next day they make an unauthorized purchase after I already cancelled the membership a second time and said they didn't know where it came from! I WILL NEVER BUY FROM THEM AGAIN I had to call several times and asked for a manager. They had me on hold for a while as well.
Hello Daniel,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristhian,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy