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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I always have a great experience with shoedazzle. They always come early then expected.
I love the way the boots feel and look. The color and style are very nice.
Hello Missey,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
My experience was wonderful. Order came super quick.
Hello Chaddae,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Hope to hear more from you in the future!
Best,
Mary
I kept skipping months but they still charged me. After many charges I left my subscription.
I also found that representatives answering their phones were definitely not very proficient in English. They couldn't understand me and I found it difficult to understand them.
Hello Karen,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Experience with the ordering was OK it was the shoe that I got. It was too long and it does not fit very well. I do not like the quality other shoe. I do not like the style of the shoe. It looks very very different from where it was on the Internet. Very poor quality. I'm very disappointing and I don't know if I will ever buy another shoe from your company again.
Hello Christa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoe. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
2 shoes were the incorrect size. 1 order was in total incorrect box.
Hello Ambrosia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
As always, amazing customer service! Thank you for handling my return in lieu so quickly and answering my concerns!
Hello Alisha,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I've purchased two pairs of boots. I've loved both pairs. It's really hard to find over the knee boots that are flats and not heels. Thank you for having them!
Hi Anne,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The color (Berry) is beautiful and different. Between a pink and purple, the size is true to size and high boots that fit around my calves perfectly.
Hi Andrea,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I've been a customer for a long time, long before they merged with JUSTFAB.
STYLES & VARIETY: dropped after merger, but has since improved and actually offers more variety in heel heights than ever before.
QUALITY: I still own shoes from before the merger that look good as new. Unfortunately, the product now is more disposable. The soles are thin and some booties split at the seams within a month of light use. The purses are a better quality than the shoes and the clothes are okay too. I think the clothes and bags are well priced but the shoes, based on quality, are overpriced.
STOCK: they never seem to stock enough product in the most popular sizes. I'm extremely busy and can't check weekly or monthly for new styles. They have a "Wish List" option, but even when it's "Back-in-Stock", it's rarely in my size.
MEMBERSHIP: I've considered ending mine, but it has its perks. You get special deals and additional sale markdowns. But the bigger reason for me is that now, unlike prior to the merger, I can use my credits on sale items. I actually spend more money than before but now I don't feel cheated out of the special promotional deals.
OVERALL: I get some pretty nice product from Shoedazzle. I don't know that I'd recommend the membership unless the person can afford paying $50 a month without concern. Is more into fads than a quality product that will last for years.
Hello Beverly,
Thank you for sharing your experience with our VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
One pair of shoes is to small & the other pair i didnt even order
Hello Trisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right!
Best,
Chad
Just took almost 3.5 weeks to get my order.But I'm happy with my boots. And will give them another chance.
Hello Alex,
Thank you for providing feedback about your experience with the delivery of your order! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
I purchased these boots and it was a quick shipping and very easy to order. Love the boots!
Hello Carmella,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Me llegaron hoy en buenas condiciones y me encantaron mis botas super cómoda gracias por el excelente servicio
Hola Melissa,
¡Nos alegra mucho saber que está satisfecho con nuestros productos! ¡Tu reseña significa mucho para nosotros! ¡Estamos muy agradecidos por miembros como usted y esperamos que se quede con nosotros en los próximos años!
Mejor,
Zeth
Both pair of boots fit like a size 9 to big way too big and the jeans way to small. It's terrible
Hello Billie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Rose,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered the boots when they were on sale. They arrived sooner than I thought. They are functional, this winter is much colder than usual.
Hello Cynthia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
They don't always have the size/colour for items I like but I'm somewhat satisfied with some of their selections
Hello Angella,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Some how the item was delivered to an old address from 4 years ago. Once the error was identified, the item was out of stock
Hello Teresa,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Y'all will not give me the full amount I paid and I'm very upset about that
Hello Amber,
Thanks for sending your review! Your feedback is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tichara,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz