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The company has garnered a mixed reputation, with many customers praising the quality and affordability of their dresses, often highlighting satisfaction with the products received. Positive sentiments frequently mention excellent customer service and timely deliveries. However, significant concerns arise regarding order fulfillment delays, sizing issues, and inadequate responses from customer support, particularly in cases of returns or exchanges. While some customers express a willingness to reorder due to positive experiences, others report frustration over communication barriers and unresolved complaints, indicating a need for improvement in customer service consistency and order management.
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This store is very much genuine and they provided quality dress items without any delay. I am very happy with their customer service. Each and every person working there were co operative with me to serve better.
I just received the dress which I ordered and very much happy with it. I got the stuff which I expected without any issues. I wish this company all the success.
I am happy with the services provided by the staff of this company. Each and every time they gave me suggestions to solve my issues regarding the shipment without any delay. I will recommend them to others.
I have purchased many products from many online stores but this store is really genuine because they gave me proper service and support. Me together with my family are happy with the services. Nice company.
I am very happy with the product quality. I never expected such a fast and professional service from an online store. Entire staff there were supportive for my all queries. Thank you very much for that.
This is my first experience with an online store and for the same reason I would like to share it with others. I got the dress which I ordered on time without any issues in quality and quantity. I will recommend this store to all those who prefer quality products and service.
I can say that this is good company because I got proper service from them. It is a great thing to get dress on time from an online store. 100% recommended.
I got good response for all my queries from the customer care section of this store. I am very much satisfied with the quality of product. I will use them again and again for all my needs. Thanks a lot.
I have ordered some dress for my sister 2 weeks before. I received entire parcel without any delay. I am happy with the quality also. I will prefer this company for my future purchase also.
I am happy with the services of this store. I got ordered items within 2 weeks and quality was also nice. I will recommend them to others. Thanks for good service.
Girls these guys are awesome i love my dress, and you cant get such a beautiful dress at so cheap prices anywhere these days, glad these guys are helpful.
So these dresses are stolen designs from Sherry Hill and Jovani mainly. But there quality is so poor. Major fashion companies plan on taking legal action against websites like these.
I am a happy customer of this company. Even though I am new to this online purchase I had a wonderful experience with them. Entire support team helped me to get my order in time. Thanks a lot.
Ordered a flower girl dress for my daughter's First Communion. The order was delivered quickly. I got it in about 16 days. The dress was exactly like pictures as shown on the website. Great prices. Thanks!
Worst experience, I trust the company but, it is unbeliveable, the dress I bought has nothing to do with the dress I receive, and now they put so many osbtacles to the return. They told me. It is better that you sell the dress because is very expensive the return shipping beside we will charge you for the return.
So the business is without honor and respect for the client.
My daughter fell in love with a wedding dress listed on this site. The dress was reasonably priced, the order arrived in the time promised and the quality was better than expected. I would recommend this site to others and plan to order more from Shirley's Dress.
My daughter recently purchased a prom gown from shirleysdress which was awesome. We got the parcel in 3 weeks after making the order. Actually we expected it in 4 weeks but we got it early. The quality is just like the dress we can see in bridal shops but price is too less. I will make all my future purchases from shirleysdress only. Thanks a lot.
I have ordered 2 sets of dress and I am happy with both quality and service. The dress is same like in that they shown in their website. Shirleysdress is a very nice company to deal with for long term.
I got my wedding dress before expected date from shirleysdress. I am very happy with their timely service and delivery. The dress was beautiful and amazing which attracted many people who had attended my wedding functions. I personally thank each and every staff there.
I am very much satisfied with the customer service of Shirleysdress. I got fast reply for my all emails and they called me to my personal mobile number to ensure I am happy with their services. They took my correct measurements to ensure that they are delivering correct dress according to my requirements. This is because I have ordered custom dress for my personal use. I will recommend this company to many people around me. Thanks
Answer: I believe they are one in the same.
Answer: They have the option of 5-7 or 3-5. Which is free :)
Answer: The quality is horrible.
Answer: I got my dress in about 15 days since I placed my order.
Answer: I would highly recommend that you DON'T order from this site because even if it comes in time you will have to buy a new dress anyway. The quality is absolutely terrible. The wedding dress they sent me was 5 sizes too big and was a totally different style than the one in the picture. I found out they ripped the pictures off from the actual designer's website (Mori Lee in my case). I also ordered a rehearsal dinner dress that had seams falling out. My finance told me to throw it in the garbage it was so bad! I would definitely not risk this horrible website with the short timeframe you have. Drop the image of the dress you like into Google image search and try to find the real designer, that's the only way to guarantee your dress will come out right.
Answer: Don't worry. They cannot cheat you. You can even file a dispute to ask your money back if you are not satisfied with their dresses.
Answer: All their items are shipped from China. I live in the USA and got my dress in about two weeks. I suggest don't trust all the reviews, positive or negative. I have to say that the dress I bought was great. The price is also amazing.
Shirleys'sDress is a global online retail company that delivers women's dresses directly to consumers around the world. Founded in 2003, Shirley'sDress has offered customers a convenient way to shop for a wide selection of dresses at attractive prices.
Shirley'sDress offers dresses in the three core categories of wedding dresses, wedding party dresses, occasion dresses.
Shirley'sDress's innovative data-driven business model allows itself to offer customized dresses, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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