Shillas.co.uk

I should have read the reviews sooner. I was naive not to have looked at the reviews. First of all, they are not based in the UK. The number on their website is non-existent.

I tried to cancel the order as soon as I realised my mistake, by sending them messages and emails. Staff Linda wouldn't have it. They went ahead with making the dress in spite of my cancellation and told me I still could cancel but have to pay 70% for material fee!

I have spoken to my credit card provider to dispute this transaction.

These people should not be allowed to do transactions anymore. Never again.

For many girls, prom night is the biggest event of the school year. You want to look - and feel - fabulous! Many cheap dressesuk prom dresses look great on the hanger, and may even look good in the dressing room, but after an hour on the dance floor, poorly made dressescurvissa dresses will pinch, bind or become too loose. Poorly constructed embroidery can become loose and fall off. Remember - you need to look great the entire night, and feeling comfortable in your dress without having to constantly adjust it will make your night memorable for all the right reasons - not because of a dress disaster!

I ordered a dress for my daughter's year 11 prom. She wears a size 10 so I ordered a size 10 expecting a well fitted dress. Instead I got a tight fitting dress that was not like what they had described. When I asked for a refund I got offered an 8% refund only if I took pictures of the dress on my daughter and emailed it to them! After countless emails asking for a full refund or a reimbursement for the tailoring fee for the alteration of the dress I finally agreed to a 12% refund cost which tbh doesn't even cover the delivery cost (£20). I even asked for an exchange for the dress. It has been over three weeks since I agreed to the 12% refund and I am yet to receive any sort of refund. Everything the website says is false and the whole site is a scam trap waiting to happen. Customer service is non existent, the website has a contact number you can call however the number doesn't even go through let alone allows you to voice your concern

I bought my wedding dress from this site as qe had just had a baby 3 weeks previous and we were really short on money and just wanted to look my best for our price range i taught i had hit the jackpott only to recieve my dress with holes in it, the wrong size and too long and they would do nothing about it it they should be ashamed of themselves as it cost me the amount i paid for the dress to get it altered with the help of my mother in law! Dont ever buy anything from these, if i could give 0 stars i would!

My daughter and I have become fans of Shillas. I ordered two dresses and both were beautiful and fit us perfectly. My daughter who is typically very picky, just loves the clothes. I did have to wait several weeks for the clothes to arrive, but their customer service was responsive and quick to resolve any delay - they even upgraded my shipping to express for no additional cost. The packaging and quality were lovely as well. Will continue to purchase from them in the future.

Ordered a dress (165) and paid shipping making it 192 it took a month to come. When it came it was a beautiful dress but sizing was all wrong (too big some parts/too tight others/zip would not go up etc) I contacted Shillas customer service they asked me to send them photos of the dress on me and to point out the problems which I did they accepted that the dress was not for me and also told me they would accept&refund my dress! Also their customer service emails dont come to my inbox til 2 AM (Irish time), after days of slowing down the process with silly emails they tell me they will only offer a 10% refund (16.50) and for me to keep the dress? This is an outrage! *please note that no info about a refund came with the dress only an invoice saying that it cost 10 us dollars which is false* if anyone else has had bother&some how succeeded in getting a refund from Shillas please contact me!

READ REVIEWS AND AVOID DISAPPOINTMENT YOU ARE WARNED! Changes name of company the whole time so be aware! Stay away from beautiful photo's because it is nothing like photo's when you receive it! Promises you alterations and refunds - never receive! Talks about what low money they live on and to accept a couple of quid - list just goes on and on and on! If you like to throw away money go ahead but, if you ideally want what you pay for avoid the company and most from overseas as they trade under different names! READ REVIEWS AND AVOID DISAPPOINTMENT YOU ARE WARNED!

Stay away from this company like the plague, I ordered a dress for my forthcoming wedding, I fell totally let down, they took 207 from my account the dress was 97 plus 3.00 for postage and packaging the rest they still have I have sent them e. Mails to get a refund for the rest of my money which Linda from the company said I would get after 10 days that was on the 26/05/16 and I. M still waiting. Now I.'ve been told that their financial dept is looking into it. It's my money for God's sake it's so simple take the money for the dress and refund the rest a child could do it, I wish I had never ordered the dress again or even look at their web site and I plead with any future people stay away from them, some people might have had a great deal with them and good luck but through my experience I wish I never clicked on the buy button. Once bitten twice shy is my motto now I will never be taken in Like this again

I ordered my daughter 2 prom dresses so she could decide which one was the best to keep and return the other but I viewed shillas policy and it states that you can only get a full refund if you cancel within 24 hours otherwise you would be charged 70% of the material. I cancelled the order 12 minutes after ordering. I cancelled by email as they don't have telephone number. I kept on emailing them and they replied saying they were already making the dresses so I would be charged 70% of the material. I was not happy so I emailed back saying that the policy states full refund if you cancel within 24 hours and I cancelled after 12 minutes. They emailed and said they have cancelled the order and they were sorting my refund and I would get it soon. One week went by and no refund so I emailed them again for 2 weeks they did not reply so I sent emails saying I was going to CAB centre, fraud UK and trading standards. They still never emailed and 5 weeks passed and I still have not received my refund of £191.98. I am very upset and very disappointed. This place needs shutting down it's a scam. I hope nobody buys anything from them.

My daughter who is 16 and on minimum wage ordered a dress for a wedding - despite it being nothing like the picture, different colour, different material, and too small - the company would not help - they reply with a series of email - saying sorry - try and sell it on ebay and order another from us etc etc - it is a joke - you have no address to return the dress to and in the end despite them agreeing it was the wrong material and colour they offered an 8% refund (£8.64) which is no good to anyone - do not order from this site - it is a scam.