Shillas.co.uk

This is my 2nd review! Cant even believe this company is still allowed to sell... i am in the middle of a credit card dispute against this company and the more that report it to their credit card company the faster they will get closed down... dont buy their clothes they dont fit and are of very poor quality! Massive scam... chinese company that only send emails saying... sorry please accept our offer... not a chance when we paid 115 and you only offer 9 back down right disgusting!

For many girls, prom night is the biggest event of the school year. You want to look - and feel - fabulous! Many cheap dressesuk prom dresses look great on the hanger, and may even look good in the dressing room, but after an hour on the dance floor, poorly made dressescurvissa dresses will pinch, bind or become too loose. Poorly constructed embroidery can become loose and fall off. Remember - you need to look great the entire night, and feeling comfortable in your dress without having to constantly adjust it will make your night memorable for all the right reasons - not because of a dress disaster!

I ordered a prom dress for my daughter without realising this company was based in China as their website tries to 'mislead' people into thinking they are UK based! As soon as I realised this, I immediately cancelled my order. I emailed the company numerous times to chase up my refund and was told every time to be patient and that they were dealing with it! Luckily I paid by credit card and I have organised a refund via the fraud department of my bank as no refund has been forthcoming from Shillas in over a month! I have also reported this company to Trading Standards. I think it's dispicable that this company is allowed to trade by misleading people, not refunding money and sending out substandard products. It also appears that they are posting numerous 'positive' reviews which is totally dishonest. This company/website needs closing asap - please do not waste your money buying from this company!

I ordered a dress for my prom from this website because it looked decent and I personally gave them my measurements so that the dress could be perfect. The dress came and it was awful! The dress was far too big and looked nothing like the picture! I emailed them to attempt to get my money back and at first they kept putting it off by saying they would make another dress for me for free, but by then my prom had already passed and I had to buy another dress. Recently they have told me that they 'can't afford such a high refund'! Please listen to these reviews because I read some of these but the read the ones that they clearly wrote about themselves about how amazing their company is! Please don't waste your money on these con artists!

I would not recommend this site to anyone who is thinking of buying from Shillas. I ordered and dress to be made to specific measurements for my maid of honour for my wedding. The dress came and did not look the same as the picture and also did not fit correctly. The top of the dress was too big and the dress too long.
I contacted Shillas and they asked for photographs which I was unable to supply due to my maid of honour being out of the country. Before she left I had to buy her another dress as my wedding is in next couple of weeks. I have emailed Shillas and they have been very unhelpful and not willing to refund. There is no return address sent with the parcel and after I asked to speak with complaints department Shillas have topped emailing me back. Disgusting customer service. Their policy for returns and refunds is a LIE they will not refund so don't make the same mistake I have made and do not order from them if you value your hard earned money. I am now looking at taking this further legally.

I ordered from Shillas for the first time last month. Product arrived intact & shipping was quick. Very pleased with the product and service. I will definately ordered from them again in the near future!

I was told on this site that my payment hadn't gone through 3 times so I ordered of a different site as it felt like something wasn't right I didn't trust it then! Then 2 days later some how after it saying my card n payment wasn't successful the money was took out of my account! I have sent several emails got few replies of Linda who is refusing to give me my money back even though the money had just been took out! Been reading other review and i wish I checked before ever putting my bank details in n even looking on this site! I'm ringing my bank tomorrow see what they can do as I can't see how they can refuse as it seems there site was down! Stay away from this site sounds like there material is cheap too!

I ordered a dress from this website for my sons wedding. The dress was too small and I requested the same day for a returns label so that I could send it back. They are refusing for me to send the dress back and will not send me a returns label. The website actually states that you are able to return any item of clothing that does not fit or is not suitable. They are a scam Do not order from this site. It should not be allowed to operate.

I have ordered two prom dresses from Shillas and they REFUSE to pay notice to my emails that I have non stop sent! They just won't pay notice I have literally spammed them over and over and OVER AND OVER... one of the dresses cost around £180 with the shipping and when it got two me there was noting to look at it basically looked like a costume dress I couldn't wear that to prom! So I bought a different prom dress from a different website but it was the same owner and I hadn't known so I shipped the first one off to them and they're telling me that they haven't received it! Such rude bastards! They keep telling me to go and contact their email seevice but that's no use either and I haven't gotten the money back for either of them they're not refunding the dresses. What should I do? This has been the worst experience of online shopping and never again! How do I get my money back?

And so the saga continues... We have so far received 3 emails from this sham of a company based in China. First email can we take a picture of the dress we received we have done this. Second email can we take a picture of the packaging, we have done this. Third email can we take a picture of the dress inside the packaging!, we have done this.(cant seem to get my head around that one, you can not see the dress inside the packaging!) There has been no apology, no mention of the dress we ordered, no response to our request for a full refund. My daughters prom is next Wednesday 6 July we have no dress as yet. Watch this space...

I ordered a dress from Shilla.com for £150 for a size 16 Prom Dress. They sent me a size 12 instead and when I emailed them to complain and ask about the returns policy to exchange it for a bigger size, they refused to do anything! I sent pics because they asked for evidence and a woman called Linda said she can't do anything due to the material. I find that absolutely ridiculous. The least she could've done was send me the right size. Also, when she refused for the 20th time, I asked for a full refund and she reduced it to only 10% of the £150 I paid. I am still fighting for my money back. This site is an absolute scam and the dresses that arrive look nothing like the picture. DISGUSTING.

Do Not buy from this site. I have bought a dress that was suppose to be made to measure and it was badly made it is unwearable and I paid £150 for it. They are based in China and I can't get a refund. It arrived 2 weeks late and I was left to buy another dress elsewhere. I brought the dress to a proper dress makers to see what they thought of the garment. They were shocked at the quality, they said they wouldn't touch it as the beads were all flipping and turning over to the silver side and it hasn't even been worn. They said the beads were done by a machine and it would take forever to even correct the beading alone. As for the hem and the fitting of the dress their jaw dropped as it was so badly made. They could not believe the price of it. They said to demand your money back as it was the company's fault that the dress was made so bad.