Hazel S.

I would not recommend this site to anyone who is thinking of buying from Shillas. I ordered and dress to be made to specific measurements for my maid of honour for my wedding. The dress came and did not look the same as the picture and also did not fit correctly. The top of the dress was too big and the dress too long.
I contacted Shillas and they asked for photographs which I was unable to supply due to my maid of honour being out of the country. Before she left I had to buy her another dress as my wedding is in next couple of weeks. I have emailed Shillas and they have been very unhelpful and not willing to refund. There is no return address sent with the parcel and after I asked to speak with complaints department Shillas have topped emailing me back. Disgusting customer service. Their policy for returns and refunds is a LIE they will not refund so don't make the same mistake I have made and do not order from them if you value your hard earned money. I am now looking at taking this further legally.