P M.

I ordered a dress for my daughter's year 11 prom. She wears a size 10 so I ordered a size 10 expecting a well fitted dress. Instead I got a tight fitting dress that was not like what they had described. When I asked for a refund I got offered an 8% refund only if I took pictures of the dress on my daughter and emailed it to them! After countless emails asking for a full refund or a reimbursement for the tailoring fee for the alteration of the dress I finally agreed to a 12% refund cost which tbh doesn't even cover the delivery cost (£20). I even asked for an exchange for the dress. It has been over three weeks since I agreed to the 12% refund and I am yet to receive any sort of refund. Everything the website says is false and the whole site is a scam trap waiting to happen. Customer service is non existent, the website has a contact number you can call however the number doesn't even go through let alone allows you to voice your concern

I ordered a dress for my daughter's year 11 prom. She wears a size 10 so I ordered a size 10 expecting a well fitted dress. Instead I got a tight fitting dress that was not like what they had described. When I asked for a refund I got offered an 8% refund only if I took pictures of the dress on my daughter and emailed it to them! After countless emails asking for a full refund or a reimbursement for the tailoring fee for the alteration of the dress I finally agreed to a 12% refund cost which tbh doesn't even cover the delivery cost (£20). I even asked for an exchange for the dress. It has been over three weeks since I agreed to the 12% refund and I am yet to receive any sort of refund. Everything the website says is false and the whole site is a scam trap waiting to happen. Customer service is non existent, the website has a contact number you can call however the number doesn't even go through let alone allows you to voice your concern.