ShillaReviews 351

I bought a dress from Shilla for my birthday, the dress arrive a day before my party the arms are too tight so was unable to do the zip, I returned the dress to Shilla for a full refund and they refused instead offer me 10% refund despite returning the dress to them within 2days.
This company is bogus and is not fit for online shopping, They are not in the UK they are in China which is why they can only be contacted by emails do not be deceived by their fancy website they are liars

PLEASE DO NOT BUY THEIR CLOTHES THEY ARE RUBBISH

DO NOT USE SHILLAS.CO.UK THEY ARE A BOGUS REGISTERED COMPANY WITH A FALSE SET UP CO.UK ADDRESS PLUS FALSE UK TELEPHONE NUMBER TO DECIEVE CUSTOMERS
ORDERED DRESS CAME WRONG COLOUR; WRONG DESIGN; SUPPOSEDLY MADE TO MEASURE ABSOLUTELY NO WHERE NEAR MEASUREMENTS GIVEN;
HAD TO CONTACT FRAUD INVESTIGATIONS TO LOOK INTO AS UPON CONTACT STATED WILLING TO REFUND ONLY £14.00 FOR A £200.00 WEDDING DRESS
ABSOLUTELY CON AND OBTAINING MONEY UNDER DECEPTIVE MEANS - DO NOT EVER USE SHILLAS.CO.UK

I bought 2 dresses from Shilla.co.uk and have never seen such poor quality of work. Use of the cheapest material, use of white thread on black dress, loose threading and so on. They say refund under any condition but they don't do this. I have sent pictures of their poor quality of work but they want to see how it looks on me to help me further more. Very very very poor work

I purchased a dress from this company for my daughter's prom. I gave them her measurements but when the dress arrived it was very ill fitting. I was not too worried seeing as they state they will reimburse any local alteration fees. I had it altered & the seamstress was horrified at the quality of the workmanship. All the crystals were also falling off.

I contacted them regarding the reimbursement & they asked me to send photos & the reciept for the alterations. I did this & they replied say they would only offer 10% of the value of the dress back. Despite me putting my foot down & threatening legal action they wouldn't budge. I asked them the reason behind this but they wouldn't give one.

I also found out that they are NOT UK BASED as they pretend to be but are in Hong Kong. Hence why Trading Standards cannot pursue them.

I just hope karma comes along & bites them hard! In the meantime - please report them on the link below THEY NEED TO BE SHUT DOWN!

OH & JUST TO ADD - THE TELEPHONE NUMBER ON THE WEBSITE SEEMS TO BELONG TO SOME POOR SCAFFOLDER IN ESSEX!

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

PLEASE REPORT THEM AT THE LINK ABOVE - THEY HAVE BEING DOING THIS FOR YEARS I HAVE FOUND OUT!

Awful. Ordered 1 dress in 2 sizes with the intention of returning one. Dress was for 11 year old daughters prom and was unsure what size to get. Confirmed by e mail to Shills that I would be returning one.

Eventually got one dress and it was disgusting. Ordered Mont green and got khaki green. Still no sign of second dress and although I have exchanged many mails with Shilas they have still not addressed this.

Also will not give address to return anything to and will not acknowledge refund request.

Total con artists and thieves. I cannot afford to lose nearly £200 but that is the situation I have found myself in. So upset and angry and I have a very disappointed 11 year old.

I ordered a dress from this company for my daughter for her prom and it was unsuitable. It cost me £150. I asked for a refund even though it says on there policy they offer refunds. Trust me they do not! Please do not buy from these people. Disgusting customer service and i am now £150 and no dress for my daughters prom. Theres no returns address either and they refuse to provide it. I will be contacting trading standards. I should also mention they inappropriately asked for a photo of my daughter in the dress to see why its unsuitable. Disgusting!

I ordered a standards size dress larger than required so I could have altered here. When it arriving it was at least 4" short around the chest so couldn't fasten. When I challenged them, they wanted another 70% of the cost of the dress to replace. I quoted the consumer rights act 2015 in that the dress was not as described and therefore faulty (they provide measurements on the website which do not correspond to the dress). Alternatively, they would offer me a 10% refund and keep the dress.
I'm disdained to read all these other comments. Wouldnt have used this sham company if I'd known.

Purchased a prom dress £108.99 custom made - nothing custom made about it! Arrived used & damaged! Despite numerous emails requesting return address since March and we are in June now - not received return address just reply emails pleading of poverty and how they would lose money out of their wages if I were to return dress and to accept £7.20 as compensation and close matter! I wish I had done my research on company before placing order - PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF!

I've just had a ridiculous experience with Shillas and really wished my daughter and I had done our research first on this company as we would never have placed an order with them! A day after placing our order for 2 dresses (my daughter couldn't decide which one so we stupidly ordered 2!) I happened to go online and saw some awful reviews so I immediately e-mailed them and cancelled my order and asked for a refund. Well, what a charade as they said they'd already started making the first dress so would have to charge us 70% of the cost of the dress. Numerous e-mails went to and fro and I categorically stated for them to totally cancel my order and give me a refund. Anyway, today I recieve an e-mail to say they have shipped both dresses - WHY! They are the worsed company I have ever dealt with on the Internet and I regulary order online and have never had any issues with any companies in the past. I'll be lucky to get any money back at this rate. There must be something we can do as it seems there are so many disgruntled people out there, they need to be banned from the UK website!

My 16 year old daughter ordered a dress for her prom. When it arrived it looked nothing like the picture. It was more like something a pantomime dame would wear and it was too big even though we measured her dimensions correctly. We had many many e mails back and forth and they agreed a refund eventually but then only offered £8. The dress was £140. They also offered to make another dress as a replacement. I bought the sample and choose some nice material and then they said they were charging me full price for the second dress. Negotiating, threatening with legal action or saying you will write bad reviews doesn't work. They should be made illegal as they are complete cons.

If I could offer no stars, I would. The dress arrived after 3 weeks and was NOTHING like the picture. Very poorly made, the liner was longer than the skirt! The stitching was appalling and the embroidery laughable. After several fruitless attempts to obtain the return address and a return authorisation, we asked the CC company to return our cash... but they said that too much time had passed and we would be unable to claim. So we stuck it on eBay where it achieved about 20% of the cost. DON'T use Shillas UK - they are based in Hong Kong and have no system for returning the items. Also, ignore the positive reviews, they have all been written in poor English because, guess what, they are written by the same people that sell the dodgy items!