Shilla

NEVER EVER use this site! My daughters prom dress was absolutely awful! Wrong size, material, style. Material was shabby. Stitched in wrong colour thread. Poorly cut! Tried to contact them... no answer several attempts. I have contacted trading standards. Just to let everyone know who can't get money back from these fraudsters. They are under investigation! Contact the fraud team for your own bank. We did and they refunded our money within 20 minutes.

I am are just another customer who has been scammed by this company. The gown was too small and when my daughter e-mailed for a returns label they wanted to see photographic evidence! Nowhere in their returns policy was that stated nor a data protection policy provided stating any photo sent would be destroyed! The Shillas company is very unscrupulous who knows what they would do with the photo!. They are in the business of ripping women off PLEASE DO NOT BUY from these people. They need to be shut down! DISGUSTING.

Absolutely disgusted with the effortless customer service and the lack of communication. I ordered a dress for my Summer Ball event that was too small a fit, requested a refund and a returns label profusely, only for a woman called Linda to illegally request indecent photos of me attempting to try on a dress that does not fit. Nowhere does it say on their Exchange and Returns policies that this is the case, therefore I had threatened to take legal action and they responded with one sentence; asking for photographs. Vile "company", more like thieves.

I have ordered one bridesmaid dress off this site. It has arrived the completely wrong colour and nothing like the picture.

"Linda" is refusing to provide me with a refund until I provide pictures of me in the dress. She has offered me 10% off another dress. I will never ever order or recommend anyone to purchase off this site again. Thankfully I ordered one dress and not all 8 for my bridesmaid. They are in breach of their own "exchange & returns" policy. This company shouldn't be allowed to trade. Its a disgrace.

It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.

DO NOT ORDER A DRESS from this website. It's FRAUD! They stole £90 from me. Got the dress but very cheap quality, tried to send it back but no way did the silly little robot on the other side of the screen let me, she was rude and kept repeating herself. She wanted pictures of me in the dress (even though it wasn't meant for me). They offered 8% of the dress back. I'm still in shock and £90 out of pocket and left with a cheap, ugly dress. Shamefull.

Bought 3 bridesmaids dresses, paid £89 per dress, delivered 3 weeks later and absolutely terrible! Horrible fabric and made so badly it could not even be zipped up! They say you can return on the website, but it's all a lie, they offered me £7 refund! Emails back and forth and they are based in China not the UK as stated in the site. Total waste off money, save yourself the stress and upset and AVOID this site at all costs!

Got a dress with stain and faulty front. They offered me to go to local taylor and fix it. Then i wrote them fixing cost 50, dry clean 25. Didnt get answer for 5 days and sent email again. They told me that they can cover ~12 euros. Thats terrible. I do not recommend you this website at all. I need a new dress and spent for terrible dress a lot of money. Would love to add a picture here. Girls, be carefull! One month until wedding and i have no dress.

Took a risk and bought a dress from Shillas. What arrived was laughable! It was meant to have lovely beading and a horrible old flower pattern was sewn on instead. Have since done more research to find out the picture they advertised was a designer brand! It should not be allowed!

Ofcourse they are being uncooperative and stalling giving me a refund for an item i do not want, need or is anything like what was described.

Please beware and save your money and time

Horrible - you pay a huge amount of money for very cheap fabric, the dress is worth £10 and you pay over £100 - they don't even want your dress back even though you ordered a size and not a tailored one and they leave you with the dress (in the bin already) and offer 8% refund of the total price.

I will work on having this website reported for their dodge way of getting people's money, because as you can see everyone has the same experience. Do something people!

Firstly they have nothing to do with the U. K. Despite what it says. This means no trading standards can help you when you make a complaint. You may receive your item but you WILL want to send it back to which they will only answer you if persistent and again only give you a £9 discount on next purchase. They don't speak good English as from Singapore if manage to get hold of them. So again please be warned as you will never get your money back!

Ordered size 16 for my UK size 12 daughter so we could have it altered. 10 days late even though we paid express delivery. Way too small needed to have ordered a size 20. Sent them photos to confirm. Now offered me an insulting 8% of purchase price as refund! Complete was of money and upsetting for a 16 year old.

Under no circumstances should anyone order from this conpany & its debatable as to whether they are. No refund received even though item cancelled in reasonable time. Numerous emails sent to which replies received but to date no refund sent. Biggest con & rip off ever... be warned stay clear of Shillas dresses. You will regret it

They won't answer my emails. Received no dress I will be ringing trading standards. I have lost a lot of money that I saved up for my daughter to have a prom she would remember. Now my daughters left devastated can't believe this can happen on the internet. Shameful company won't fall for these fraudsters again :(

I ordered a dress. Received an email that they could not make the dress I wanted. My reply was: Cancel the order and refund me.
Reading the reviews above, they all got something, but I have nothing. Not even my money back! Can they sleep at night?! Crooks and Thieves!
I will contact my bank and see what they can do about it. Companies like this should be more investigated by Governments. My advise: Don't buy anything from them! Never!

Don't buy from this company they basically lie every thing they write about refund and there policy is crap! And they don't care about people being coned out of 140 pound! Disgraceful I would never entertain this site again I've lost 140 pound down the drain as they took money out of my account after saying payment hadn't gone through days later! N by that time I had ordered another dress with no problem on a different site! I explain all b they said we will cancel it with a 70 percent charge!

Re dress. Very poorly made. Not the matieral it states. Some beading loose. Pull in chiffon right across the front. And dirty greasy marks on the front. Each time I look at this dress I find something else dont give any rating but wont submit without.
Sent two emails on Wednesday day no reply yet

Warning! Do not order from this sight!
I ordered a dress for my sons wedding. To begin with it arrived squashed in a plastic bag no tissue or decent packaging. That was a warning sign. The fabric and materials used to make the dress were very poor quality and the finish was very very poor.
The dress cost £135 and they are only offering 8percent as a refund and they say I can keep the dress. This is a scam firm don't be taken in like me.
Avoid at all costs.

Absolutely appalling. They operate out of China and you'll never see your money again when you try and return a faulty product. They are exceptionally rude and unprofessional. Don't make the same mistake I did. Reported to trading standards but I don't believe there is much that can be done.

I ordered a prom dress for my daughter and paid £92. When it arrived it was too big and didn't hang correctly at the front. The dress looked NOTHING like the picture shown on the website. I emailed customer services but they offered me a refund of £9! Please don't waste your money and buy from these crooks! I have contacted Trading Standards to get their website removed - they should not be allowed to trade.

Absolutely horrendous, the dress didn't fit when I got it custom made, very cheap and tacky. I have tried for over a month to get a refund and they are offering me 14% of the £124 I spent. Very rude and do not know how to deal with customers. NEVER buy off this company.

I was in two minds when I saw the dress I had been looking for in the shops on the website, I took a risk, but it was worth every penny. Excellent service, and the quality of the lace fabric and tailoring was no less than a dress from House of Fraser or similar standard. I only wish I could upload a photo. I will be ordering again. I got so many compliments on the dress st the wedding, I felt great.

Spent almost £200, dress arrived late, nothing like the picture. Wrong material, wrong style, wrong colour, had zips instead of button, cheapest lace on the dress. And it was sewn inside out. After multiple emails they have finally offered me a 10% refund, which is disgusting. Please do not purchase from them, only now am I finding out about similar stories.