Shilla

NEVER EVER use this site! My daughters prom dress was absolutely awful! Wrong size, material, style. Material was shabby. Stitched in wrong colour thread. Poorly cut! Tried to contact them... no answer several attempts. I have contacted trading standards. Just to let everyone know who can't get money back from these fraudsters. They are under investigation! Contact the fraud team for your own bank. We did and they refunded our money within 20 minutes.

I echo what the majority have said on here. £130 for a dress that is nothing like the one we ordered... it is hideous! My daughter checked their returns policy before ordering as was told she could return it if it wasnt right. She has sent many emails, to be told take it for alterations and they'll pay the cost, order another one from them (really?) and finally keep the dress and accept 10% refund... wth
How on earth do we send this monstrosity back, which will incur more charges, and get our money back?

I dont even rate them as a '1' but had to rate to submit review

I ordered a prom dress just over two weeks ago, and it came today- perfect fit, everything about it is great. Which meant I didn't have any trouble. But I know that if it didn't fit, or I wanted a refund, despite what their site says about refunds, they are unlikely to do it. I only read reviews about the poor customer service after I ordered the dress, for £88 but thankfully I was one of the lucky ones, and my dress is beautiful.

I placed my order without reading reviews on the website which i normally do! Directly after the order within 10 min i read this website and was very worried emailed them within10 min of ordering to cancel. They replied to me the next day this linda lady and she asked me why i want a refund, i explained that i just changed my mind. Emails back and forth and she said that we van only give u a 30% refund so i was very angry went onto their website and found their policy which says if i cancel within 24hrs i get a full refund, however she would not listen all she says is that we already started the dress! Well its ur mistake if u put up a policy and dont stick to it!
Still trying to get a refund. But anyone out there thinking to buy anything from them beware!

I had my doubts about the website - have you seen the typos? And I hadn't seen any of the reviews on this site beforehand. I only saw these the day before delivery and it kept me up at night worrying. Received the dress today and was obviously skeptical. Others had said the material was cheap, and I honestly don't know how to tell if it's cheap or not so I may be a bit paranoid, but the torso bit does feel a bit... meh.

My advice for this site: I wouldn't advise it. I got off easier then others that have replied on this site. The dress is still fine for my prom coming up in a month or so, and it fits well enough (I didn't get a custom size, however).

This website is not worth the hassle that so many other people have seen. I would suggest going to your nearest clothing shop and getting a dress from there - at least there you can try before you buy

The dress in the picture unfortunately doesn't resemble the utter rubbish they send you...
You conveniently cannot truly review your purchase as they only accept so called 'positive' feedback. Quite how anyone can be happy with the crap they actually send you is beyond me.
Website isn't clear when you try to order a dress in a different colour, despite having a wide range to supposedly choose from. No returns policy either!
There's always a constant 70% offer etc to real you in, even though there is no way in hell any sane person would pay full price, let alone the 'special' price and be happy with the goods they receive!
Do yourselves a favour and don't waste a penny on them.
Stay well clear from this scummy company!

Firstly don't be fooled by their Web address - shillas.co.uk - are based in Hong Kong.
My wife ordered an evening dress from Shillas costing around £150. She is usually a UK size 14, but to be on the safe side ordered a 16. When the dress arrived it was an estimated small 12 and also the wrong colour. We were first asked to send a photo - which showed the zip raised approx 25% of it's length and a gap of approx 75/100mm at the top. To much for a simple alteration.
Shillas offered to make another but we were asked to pay another 70% (£100 ish) "material cost". Not confident they would get this right and risk wasting more money, we declined and asked to return the dress for a refund.
Numerous e-mails later they have offered to refund 8% (approx £12).
The moral of our story - don't take the risk go to a shop where you can try and buy!

I checked their website information for returns and customer satisfaction before ordering a prom dress for my daughter. Dress ordered and arrived in time specified.

Dress is made in very cheap polyester - nothing of which mentioned on website.
Delivery note looks to be wrote in Chinese writing and makes no sense to me. So I emailed for a returns address for refund as it says on website. Got email asking me to reconsider. Politely advised did not want - please advise return address. This has been backwards and forwards communication since then. They have offered me 10% refund on a dress that apparently cost £120 to me. This is the most ridiculous bartering way to deal with customers and not acceptable.

Please do think very carefully before dealing with this company.