ShillaReviews 351
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Shilla Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding poor product quality, sizing issues, and inadequate customer service. Customers frequently express frustration over the returns process, citing unreasonable refund offers and a lack of communication. Many report receiving items that do not match their orders, leading to dissatisfaction and feelings of being scammed. While a small number of reviews highlight satisfactory experiences, they appear to be outliers amidst a predominance of negative feedback. Overall, the company faces serious concerns about its operational practices and customer support, suggesting a need for substantial improvements.
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The dress was poor quality, didn't fit and they refused to refund us. The customer service is really poor as well. Therefore, I am raising a complaint with the independent body and Ombudsman. I don't believe anybody could have really been satisfied with such a crappy dress they sell. The comments about amazing dress probably come from the company itself as they are unrealistic.
I ordered a blue customises dress for the ball i received a black horrible dress contacted them they told me the dress didnt come from them. Now they have blocked my email and stop answering my mails... please dont buy from this site u will cry.
DONT ORDER FROM THEM THEY ARE SCAM.
My dress arrived and I had it custom made. It is as beautiful as the picture shows. I bought this dress for my daughter-in-law's wedding and I am very satisfied with the whole purchase. Thank you so much. I really appreciate your help and suggestions.
Thank you for this beautiful dress. It looks elegant and attractive. I think it is just what I want. Happy that it looks the same with what I saw on your website. Bless you!
I was very suprised. Good material, good price, it fits my custom measurements. Wow.
The evening dress was completely amazing precisely what I wanted. I was a bit worried about the sizing however it fits like a fantasy. I will certainly be going to site once again for other things.
Do not buy from these people, dress arrived on time however, was damaged and different to pictures. Since making my complaint they no longer answer email and phone is always directed to voicemail - scam site, don't waste your money
Feeling anxious. I ordered a dress from Shilla.co.uk four days ago and still haven't received confirmation that they've received my order. I wish I'd read these reviews prior to placing my order.
I ordered a dress it took almost 3 weeks for the dress to come and when it came, it came in the wrong size, I asked for a refund. A dress that I paid £85 for they are only offering £8 back as a refund. Outrageous! Please do not patronise this website.
Bought a dress paid over £120
Came in the wrong size, looked cheap and smelt of fish!
Asked for my money back was refused and offered to alter this at an extra cost! Advised that the postage to send it back would be too excessive and not worth it also that the occasion I required this for had passed. Was advised they can give me £11 in order to get alterations done. Firstly that would not cover any costs but after several email exchanges I accepted this was the best they would do however a week had passed and this £11 did not show up so I chased it up to be advised that they have pushed it for me and not to worry another 3 weeks had passed so I emailed again no response. Emailed again a week later and my emails just bounce back.
Guess I won't be seeing any of my £120 back not even a small sum of £11 which to me was an insult in the first place. Disgrace!
Please do not buy from this website shilla.co.uk I just bought 2 dresses recently Ive payed £75 each and it was made wrong and had the wrong size I asked for the refund they didnt want to refund so I asked for the dress to be exchanged they never replay me again their website makes you think they are inside the uk but they are from china you will never see your money again
The dress didn't match the picture in the slightest! The colour was wrong (ordered "champagne" and it came as orange), and so was the size (massively) despite giving all my measurements correctly. What were supposed to be individual stones were actually cheap sequins. Further, I paid for "rush order" which did not come in time AND the refused to refund me for this. Despite the dress being totally different from the picture and made with poor workmanship, I was refused a refund. Absolute disgrace. Total scam. They delete the bad comments from their website and social media pages too.
I ordered the dress SA******* in sage and it was perfect and sooo comfortable to wear! :)
I just wanted to say thank you for your great service. I recieved my dress on time and love it! I felt like a princess on my special day. Thank you again for your prompt replies and speedy delivery service.We were surprised how fast the dres arrived! The dress itself is exquisite!
Just got this dress a couple days ago. I definitely recommend it to everyone! Its a beautiful dress made with great material. I got a perfect fit.
I definitely love my new dress. Absolutely delighted with my dress and the service as a whole. Measurements given on the website were accurate to help me decide on the size.
Fit perfectly. The quality was FANTASTIC. I was very pleasantly surprised! I would definitely order again and again from this site. THANK YOU.
This time I've ordered this dress in the colour sky blue. I'm in love with it. Only the left side above my hip isn't how it has to be. Thank you for my beautiful dress!
The company are being surged for counterfeiting. Any orders I believe will be no more and I bet no money will be returned. Companies based in Hong Kong are clearly scamming customers on these fashion websites. Beware, I doubt the good reviews are real as the products and paperwork are very suspicious when you get them.
Thank you very much for your help and I will give you a good response. The fabric and the colour of the dress are all fabulous! You are so kind and sweet that I will buy more dresses on your website！
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members