Shilla

Ordered a dress for my daughters prom, paid extra to have it custom made to her size also £20 for delivery. When the dress arrived it was nothing like what i ordered and was massive all over. Sent numerous email to shillas always got a reply during the night. I ordered straps with the dress they didnt send any. They told me to get it altered my self i took it to a professional who told me it would cost £45 to alter as was massive all over and to make straps for it. I told shillas this who replied with we can offer 10% only, by this time it was 3 days before my daughters prom, so i had to pay to have it done. Guess what still havnt received any refund.
If you dont want a bad experience and a $#*! dress DO NOT ORDER FROM SHILLAS.CO.UK who by the way are not in uk as my dress came from china. They had me sending pics of my daughter wearing it and even admitted it was big, then told me to sort it out, even though there website says full refund if they have made a mistake with size colour dress ect
Please please avoid at all cost, rip off company something needs doing about them.

I thought I had found the ideal dress making site for a dress for my low key wedding. Although pregnant at the time of ordering I used measurements from a previous dress to send. The first dress came and I loved it, I couldn't wait to have my little one and then be able to try on my dress. That day came and unfortunately the dress didn't fit. No worries I thought - re measure and re-order. "Linda" was very helpful and through email communication. The dress was re-ordered. When it turned up 2 weeks before I way due to get married it was white not Ivory, has a train when I didn't order one and also was way too long. So no dress to get married in. Today "Linda " is still arguing that the dress is Ivory not white and that I ordered it with a train even though I have sent the order and all our emails... A lesson learnt cheap means exactly that! I should of bought British - the trouble is to the un- trained eye, the company market themselves as British with a UK telephone number and website. Hey ho an expensive lesson learnt.

Ow i cant express enough my REGRET about the order from this website! First time in my life i decided to order a dress for 117£ from online shop and as result recieved an awful looking cheap fake dress which didnt fit at all in any place! Was too long, materials are cheap and look tacky, just everything is so awful, i can not even redo this dress the only way is to throw in a bin! So much regret, I regret i never googled reviews on this website, was to naive. I even tried to report on them to internet fraud report center and waiting on response what they can do to these thieves. Just know that everything they write on website is a complete LIE, they promise to refund money if you go to tailor the dress- THEY WOULDNT! They promise to refund full cost if you dont like the dress - THEY WOULDNT! Do not get caught on the same rod as me girls...

After looking at these dresses on line I thought they were different and looked so elegant and thought I would love one as I could not find anything suitable and differnet here. I read the Returns & refund terms and decided to take the plunge.
THEY DO NOT KEEP TO THEIR words.
The dress was cheap material and did not fit at all... I asked for a full refund and no they would not offer more than 17% back and that was a struggle to get... they then said they could make me a new dress so I agreed to that and then they said they required another 70% payment on top to do this... They are not fit to be allowed to advertise on the internet... DO NOT BUY FROM THEM

I orderd a pink dress for my daughter prom off this site pic looked great when it arrived it was a nightmare off a dress plus it didn't fit a contacted shillas and it was a lady Linda who returned wait there wasn't anything wrong with the dress I showed her the pic off the 1 that I orderd and the 1 that came and her reply was a cant see anything wrong way it aye right a asked for a return and basically got told no that a could get 10 percent off if I order again a would advice every person never to order a dress from here u don't get what u see plus the coustomer service people are a joke there rip off stay away at all cost

I have recieved my daughters prom dress and its a disgrace I could of cried when she opened it. It was not at all like the picture colour was completely different it looked cheap and tacky the seams were all wonky the stitching was appalling the zip wouldn't do up, the loops for detachable straps were not even stiched, the sequins were cheap and the star in the middle was well off centre. Stains on the dress. I wish I could post you pictures it's only fit for the BIN. I have been offered a pitiful 9% refund. Trading standards are now involved and I would not recommend to anyone. PLEASE SAVE YOURSELF THE HEART ACHE AND GO ELSE WHERE... Our disappointment was immense and I had lent a hard lesson