ShillaReviews 351
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Shilla Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding poor product quality, sizing issues, and inadequate customer service. Customers frequently express frustration over the returns process, citing unreasonable refund offers and a lack of communication. Many report receiving items that do not match their orders, leading to dissatisfaction and feelings of being scammed. While a small number of reviews highlight satisfactory experiences, they appear to be outliers amidst a predominance of negative feedback. Overall, the company faces serious concerns about its operational practices and customer support, suggesting a need for substantial improvements.
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I am a fan of Shillas. I always find the prices are amazing and the quality is always a surprise for the price.
Have used Shillas online for years, never had a problem with them, the service has always been really good. Products are always great quality & at a really good price! Shillas always have money off discounts which is great too & you don't find many other dresses site which do this!
The site is a complete con! The misrepresent their goods by advertising expensive garments then they make cheap copies. The dress I ordered for a wedding looks completely different from the one that i order and I wouldn't wear it to bed. The quality is very cheap and looks like a poor copy of the original. I only wish I had seen these reviews before I wasted £135. I tried to get my money back and they offered me £6 after insisted I take photos of myself in the dress. They also make their site look as though they are based in the UK when they are in China. DO NOT BUY FROM THESE CON ARTISTS.
I ordered a dress from this company, When the dress arrived it didn't fit. The company have a returns policy that says they offer refunds but when i tried to get the refund I deserved I was given a long list of excuses by their extremely unhelpful staff. I have lost out on 150 euro. This site is a scam, stay away!
Your customer service and dresses are so perfect. I like shopping on your website.and it is so fabulous!
To be honest was very apprehensive when i ordered. After ordering read the reviews. My dress arrived today, although 6 days late. I can honestly say my dress is beautiful. Made lovely. No problem whatsoever. It was tailor made and fits perfectly. Thanks shillas. One very happy customer from southern Ireland.
Ordered a dress from this company arrived late and i did pay for it to arrive on a certain date. I am currently at loggerheads with them as the dress had seams not sewn. Neckline completely puckered. Have taken countless photos of it which they say are unclear. Nothing but excuse after excuse. DO NOT BUY FROM THIS COMPANY AS YOU CANNOT CONTACT THEM BY PHONE. THEIR CLOTHING IS PURE RUBBISH. Didnt even want to give it a star rating at all but had to
Ordered a prom dress was made incorrectly colours not as advertised on site. I was offered a £9.60 refund on a £100 dress or them to put right their mistake for £80. Is there anywhere I can report this too a consumer helpline or something. As they are based abroad they obviously get away with basically steeling off people it's a disgrace. Take your money send rubbish goods get away with it.
This dress is lovely. I got it for my senior prom in 'pearl pink'. I personally am not into the flowers, but they were easy to remove! This dress is very feminie and flowing but not poofy. I love it! :)
I received my dress. Fitted well, and the color is gorgeous and my friends said the dress was very lovely.
Thanks for Shillas. I will buy from it again, and recommend it to my friends.
I ordered a wedding dress online for work use and needed to cancel it within 24 hours of placing the order as it wouldn't arrive in time. Linda said they would charge for the already cut material (£110 for a £180 dress!). I asked if they would send the material and was told they had binned it!? So after a flurry of unbelievable emails I had to keep the order or waste the material money. The dress arrived with an invoice for a 20 dollar jacket. I have asked them to send me an invoice for the dress so that I can claim on my work expenses and they have refused. SHILLAS.CO.UK is not a UK based company and are a complete con. Rude, unhelpful. Please don't waste your time and money when there are amazing companies out there with a great customer service.
I brought a dress from this company & it looked absolutely nothing like the dress on the website. I emailed them asking for a refund & they asked for photos which I sent they said 'it looks nice on you'! It absolutely did not! They did offer to make another dress for me but I did not want two badly made dresses so I asked for half my money back & they offered me 5% back a complete joke of a company, do not buy from them you will be disappointed!
They are not uk bassed either.
I ordered a dress for my daughter and was a bit nervous regarding sizing etc but it was spot on. We are in New Zealand and had the dress within 15 days, in incredible condition and it fits beautifully and looks absolutely stunning - would definitely recommend and use Shillas.co.uk again. Thank you for your amazing service.
I have ordered from here 3 times and have been pleased every time. The dresses were quality dresses, the sizes have been correct and they were always shipped before the scheduled date.
Bought a beautiful prom dress at almost half the retail cost.
Scroll down and look at the true reviews. Con merchants - badly made rip off dresses
Wont allow you to return
Report to your credit card company if you have already paid
At first, I was really hesitant to buy a dress online. I had no other options though, so I ordered the dress on Shilla.co.uk and hoped for the best. I AM SO HAPPY THAT I DID. The dress is stunning.The quality is remarkable and I will continue to order dresses through Shilla! Thanks so much for making a quality dress that fits so perfectly! I am so thrilled with my order!
I received my dress in good condition and I totally love it! Very impressed
I experienced beautiful collection on SHILLAS DRESS just according to my taste and the season, they have really very good stuff and the colours to die for! So satisfied with their product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members