Shift.online has a consumer rating of 1.46 stars from 65 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Shift.online most frequently mention customer service and card details problems. Shift.online ranks 166th among Moving Service sites.
No positive highlights yet
I found this service very helpful to move a mattress from my flat to my parents house. I opted for the lesser service I. E load the van mused which I did at my end however when the van arrived at my parents house the driver did help. He was very polite, professional and arrived at the exact time he said he would. The only problem I had was with the online booking system as it quoted the wrong price but I had a call back and then they quoted a very good price. Happy customer.See positive reviews
A SHIFT driver departing a job at a neighbours house managed to put a 3 inch long dent in my car bonnet with his van door. My neighbour tells me that the driver would have noticed this happening because he struggled to shut his own door, which was at that stage jammed onto the top of my bonnet. The neighbour gave me the drivers first name and a contact number. The contact number turns out to be a temporary number translation only valid on the day of the job, so useless now. No complaint form or contact phone number on SHIFT website (usually a pretty clear sign that they're not interested when things go wrong). Initially contacted the SHIFT through Facebook but but received no reply. Tried contacting SHIFT CEO on Facebook - nothing, I've also contacted them by email and received no reply in 8 days. SHIFT don't seem interested in helping me contact the driver, and put the situation right. SHIFT were however very quick to get my review taken down from some websites, for including the name of their CEO - so that doesn't appear here! I really wonder how many of these drivers have any kind of insurance that is valid for commercial use. Are SHIFT even vetting for drivers for that? Who is liable if your goods are damaged in transit? The SHIFT Website addresses neither of these questions.See critical reviews
Tip for consumers:
Run a mile!! Go with anyvan they cost a bit extra but they give excellent customer service and they'll actually book a driver for you!
Chancer's trying to make money form the Pandemic without concern of vulnerable peoples lies, 3 deliveries did not turn up, do not use
Absolute ridiculous. Can't get a hold of anyone. When speaking on online chat they don't give you managers details to get things resolved. Scam company.
Shift.online are a man and van booking platform that can help anyone move anywhere at anytime.
Shift reinvents who you an move with & help you move anything on demand.