Shift.onlineReviews 103

Needed to move my sister's things less than 5 minutes away, carried most of the stuff downstairs myself to save time, go over an hour and they charge twice. They lied about how long the job took and took double money from my account. AVOID this company.

The worst service experience I have had in my life

Firstly, the driver assigned to my move was extremely rude from the moment he arrived. Very unhygienic and smoking cigarettes constantly. He had an extremely unprofessional attitude. He was confrontational and argumentative, particularly regarding the number of floors involved in the collection. He mentioned that I have to mention the number of stairs and not the level of my flat, Although on the website it mentions level. He also mentioned that I didnt input that there was no lift. Which was also false as I did mention. He insisted that the complications were "99% my fault," very condescending and implied that I tried to trick the system so that i dont get charged more. When checking the booking he found that what i said was true, and still insisted it was my fault

Additionally, one of my items was not delivered at all, it is still in my collection address. Not only was it not delivered. It was broken during the collection process.

To make matters worse, some of the items that were delivered sustained noticeable scratches and damage in addition to damage to the walls of the apartment.

On top of all this, Shift have absolutely zero customer support, they hide their terms and conditions, and all they say is they are not liable for any damages, and they ask you to contact the driver, who in the first place is argumentative and unreasonable.

Shift have no contact number on their website, and when you send emails, they reply with automated replies and provide no help or support whatsoever. Ive yet to hear any response from them.

DO NOT USE THIS SERVICE, STAY FAR AWAY. You're better off paying a bit extra for a better service. They are scammers, you're not only throwing your money away, but also your furniture and appliances

I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours. No one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.

I would give them 0 starts as well, but oh well. I have had a click and collect with them at one of their lockers. Pretty expensive order. I arrived there, middle of nowhere and the stacked shift lockers I was assigned with the codes and everything were empty. The quality of the lockers is pretty bad, you can push floors and ceilings and just peak a boo into other people's stuff - quite dangerous and unreliable. I called them as my retailer told me to discuss my missing order with SHIFT first. I go to the retailer's shop and talk to a shift representative sitting in the retailer's shop because otherwise, you can't reach a human to their online customer support. This representative was talking to customer support through an app and had someone call me 'asap', but I waited 2 hours. This person from shift customer support said he was checking with all drivers to see where my order was, cause the driver probably left it in the wrong locker. Never comes back to me, so i asked the representative to try to ping his colleague again - after 3 hours of waiting he tells me his colleague logged off so someone else will call. Now after another 2 h of waiting another guy called and this times, he promised he would arrange home delivery in the evening or a full refund and he will send a confirmation email after we closed the call. Never happened. Fast forward 3 days later and other emails i sent them ( as I didn't go back to the shop where the representative worked, and there is no way to talk to any human over the phone by just calling their 'customer support') they never came back to me- the order was lost - and I was very close to losing the money too as my order showed as collected as I opened the empty lockers. Please avoid click-and-collect with shift, it seems like they don't have manners, they're understaffed and horrible with anything customer support related. I wasted my whole Saturday then, with a lot of emotional distress, and they never came back with my things or the refund. After the main retailer understood what was happening Sunday they put in a refund for some of the things in the order. Please avoid shift for your mental health.

I purchased a 2015 Nissan Frontier ( 67,000 miles) from Shift in May of 2022, in the summer months. As soon as I received it maybe 2 days later, the battery went dead, so I replaced it. A week later, the new battery went dead, I began to become suspicious about the electrical issues. The truck itself was flawless cosmetically and really wanted to keep it along with two other vehicles I have. I attributed the failed battery to the fact that I did not drive the vehicle frequently. When winter came, I engaged the defroster and it would not work. Who checks the defroster mode in summer, my mistake. So, I'm pretty mechanically inclined, I did a parasitic draw down amperage test and found a draw on the battery requiring it to be charged every week, due to short in defroster circuit.
Long story short, Shift sold me a defective car with electrical issues in the thousands for repairs. Let the buyer beware. My seven day return was non allowable due to time frame of electrical issues. 1 star rating for Shift.

Purchased a 2019 mini Cooper countryman from Shift Carson location, August 7 2022. This is a So call Certified Vehicle. Now that I am out of the 30 1000 mile warranty.The cars information center informed us that front brakes need replacement and the heated seats don't not heat up. Spoke with Shift customer service spoke agent and escalated to Manger Faeny who wouldn't help with nothing except to tell me that i was out of and help window shift offers.
I should not be servicing my newly purchased vehicle (CERTIFIED) TWO MONTH AFTER PURCHASE. With No support from Shift this will come out of my pocket. Not good customer service practice here at Shift.

Date of experience: August 06,2022

Purchased a vehicle and experienced a variety of surprises despite Shift's 150-point inspection. While purchasing the vehicle was easy, Shift's customer service after the sale leaves much to be desired. I reached out five days in a row to discuss the mountain of issues experienced on a variety of platforms to no avail. Shift only contacted us once I filed a BBB complaint. Run.

Let down on two occasions and the booking wasn't completed! Was promised to be contacted by their customer service but still nothing and they are refusing to give a full refund despite failing to provide the service paid for! Absolutely awful and even after leaving a review and their response saying they are looking into it, we still haven't heard a thing! Really disappointed as returning customers and previously recommended!

Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.

The whole website is designed to lure you in to making a booking without any kind of guarantee about the actual service promised. And once you have pressed "book" then there will be no confirmation email until you start sending complaints through the not-at-all instant messaging service where getting hold of an actual person is impossible no matter which route through the chatbot you take. Absolutely appalling. Will be making full complaint to office of fair trading. This company should not be in business. If anyone from shift ever bothers to read these reviews perhaps they'd like to look up booking reference uYlCIw0Q6k5G to see the whole sorry saga.

I've ordered a van to move some boxes from a storage to another one, a 7 seater car turn up, I showed the driver the boxes he said we can do multiple journeys which is 8 journeys to finish all of them for extra cost, I sent an email to customer support waited for ages for reply all I got is an apology for not finding a driver I was let down with my boxes outside the storage for 6 hours In the cold and rain until I begged the manager to allow me store them for an extra day with a cost, I can't believe this company operates like this, I haven't done anything wrong to be in this catastrophic situation no one wanted to be responsible and help me out I ended up wasting a day, losing money, and taking another day off to sort it out, I would not recommend this service this is worst than a disaster

No driver arrived and it was marked as a completed job. I am currently on the phone to my bank and Paypal to try and save my info from these scammers.

My driver didn't arrive and didn't even answer his phone when I was trying to reach him. I spent 1.5h on the live chat 'talking' to one of the customer advisors who seemed to not care at all. I was waiting between 10 and 20 minutes for every single reply from them. I have been offered rescheduling my booking - when I asked if they can assure me that this time the driver will arrive, I have been informed that they "cannot assure that"... In result, I requested a refund however it turned out that the booking fee is non-refundable so eventually (even though it was clearly their mistake) I lost money anyway. Not recommended!

I had a really horrible experience with this company, very similar to all the below reviews.
They charged me and couldn't assign a driver but didn't let me know, I tried for hours the evening before I was supposed to move house to get any answers from them. They then accused me of cancelling the booking (I had not, the booking was still live without a driver assigned). They have now left me with way to move house, I am on my own with two kids and the stress has brought me to tears. On top of this they said they will charge me the full booking fee for cancelling even though I never cancelled and was desperate to get a van. It's really upsetting and makes me sick that people can treat others like this. I am disputing the charge with my credit card provider and hopefully will get the money back through this method as Shift just ignore you. It seems like the couldn't get a driver so have acted like I cancelled the booking so they still receive all the money.

I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call... Avoid this SCAM!

Booked Shift for a house move. They took £424.50 from my Paypal account. After expressly saying they take no money until job is done. On the day no one turned up to move required items. No explanation was given. It is impossible to contact them to resolve matter. I ended up having to sleep on someone's sofa for two days until I could find a reliable company to move furniture. Cost a further £250.00. I would not use this company unless you like throwing your money away. Total scam!

Created booking, they took the money. No drivers accepted the job. No number to call and having an awful time getting a response via email or the bot about a refund. Thats right they have taken the money before a driver accepted the job etc. Shocker avoid at all cost.

THIS COMPANY GETS ZERO stars.

Received an SMS with link to driver tracker. Driver failed to arrive in 2 hour window. Contact driver code doesn't work. Reported to CHAT BOT that code doesn't work - that takes you to an errror message. Left a message on customer support doubt that will lead to anything given the reviews. Off to report this as a SCAM to my credit card company.
5 messages left on their 'report a problem' interface in the hour following the NO SHOW of their driver.
5 SMS messages stating the ops team would look into it.
ZERO replies ZERO driver.