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    Shift.online

Shift.online

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Overview

Shift.online has a rating of 1.2 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shift.online most frequently mention customer service, house move, and full refund problems. Shift.online ranks 220th among Moving Service sites.

  • Service
    34
  • Value
    34
  • Shipping
    27
  • Returns
    24
  • Quality
    32
Positive reviews (last 12 months): 0%
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Reviews (103)

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customer service (24)
Thumbnail of user c35gold
GB
1 review
0 helpful votes
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November 7th, 2024

Needed to move my sister's things less than 5 minutes away, carried most of the stuff downstairs myself to save time, go over an hour and they charge twice. They lied about how long the job took and took double money from my account. AVOID this company.

Service
Value
Shipping
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Quality

Date of experience: November 7, 2024

Thumbnail of user babikers
GB
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

The worst service experience I have had in my life

Firstly, the driver assigned to my move was extremely rude from the moment he arrived. Very unhygienic and smoking cigarettes constantly. He had an extremely unprofessional attitude. He was confrontational and argumentative, particularly regarding the number of floors involved in the collection. He mentioned that I have to mention the number of stairs and not the level of my flat, Although on the website it mentions level. He also mentioned that I didnt input that there was no lift. Which was also false as I did mention. He insisted that the complications were "99% my fault," very condescending and implied that I tried to trick the system so that i dont get charged more. When checking the booking he found that what i said was true, and still insisted it was my fault

Additionally, one of my items was not delivered at all, it is still in my collection address. Not only was it not delivered. It was broken during the collection process.

To make matters worse, some of the items that were delivered sustained noticeable scratches and damage in addition to damage to the walls of the apartment.

On top of all this, Shift have absolutely zero customer support, they hide their terms and conditions, and all they say is they are not liable for any damages, and they ask you to contact the driver, who in the first place is argumentative and unreasonable.

Shift have no contact number on their website, and when you send emails, they reply with automated replies and provide no help or support whatsoever. Ive yet to hear any response from them.

DO NOT USE THIS SERVICE, STAY FAR AWAY. You're better off paying a bit extra for a better service. They are scammers, you're not only throwing your money away, but also your furniture and appliances

Service
Value
Shipping
Returns
Quality

Date of experience: July 22, 2024

Thumbnail of user ianp246
GB
1 review
1 helpful vote
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January 26th, 2022
Verified purchase

The whole website is designed to lure you in to making a booking without any kind of guarantee about the actual service promised. And once you have pressed "book" then there will be no confirmation email until you start sending complaints through the not-at-all instant messaging service where getting hold of an actual person is impossible no matter which route through the chatbot you take. Absolutely appalling. Will be making full complaint to office of fair trading. This company should not be in business. If anyone from shift ever bothers to read these reviews perhaps they'd like to look up booking reference uYlCIw0Q6k5G to see the whole sorry saga.

Tip for consumers:
Don’t ever use this company

Service
Value
Shipping
Returns

Date of experience: January 26, 2022

Thumbnail of user patrycjah2
GB
1 review
0 helpful votes
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September 29th, 2021

My driver didn't arrive and didn't even answer his phone when I was trying to reach him. I spent 1.5h on the live chat 'talking' to one of the customer advisors who seemed to not care at all. I was waiting between 10 and 20 minutes for every single reply from them. I have been offered rescheduling my booking - when I asked if they can assure me that this time the driver will arrive, I have been informed that they "cannot assure that"... In result, I requested a refund however it turned out that the booking fee is non-refundable so eventually (even though it was clearly their mistake) I lost money anyway. Not recommended!

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Date of experience: September 29, 2021

Thumbnail of user alexp239
Adam B.

Hi Patrycja

We are sorry the driver you booked through our platform did not arrive, we have since removed this provider from our platform to ensure no more customers are let down by them. Unfortunately we could not guarantee a provider for the time you requested as we needed to contact providers to confirm this. Until this could happen we did not want to offer false promises, when you chose to cancel we then refunded your PayPal payment instantly as we do not take any payment if the service is not offered.

Adam
Shift Customer Care

Thumbnail of user jessicaf947
GB
1 review
0 helpful votes
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August 31st, 2021

I had a really horrible experience with this company, very similar to all the below reviews.
They charged me and couldn't assign a driver but didn't let me know, I tried for hours the evening before I was supposed to move house to get any answers from them. They then accused me of cancelling the booking (I had not, the booking was still live without a driver assigned). They have now left me with way to move house, I am on my own with two kids and the stress has brought me to tears. On top of this they said they will charge me the full booking fee for cancelling even though I never cancelled and was desperate to get a van. It's really upsetting and makes me sick that people can treat others like this. I am disputing the charge with my credit card provider and hopefully will get the money back through this method as Shift just ignore you. It seems like the couldn't get a driver so have acted like I cancelled the booking so they still receive all the money.

Tip for consumers:
Please avoid at all costs

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Date of experience: August 31, 2021

Thumbnail of user alexp239
Adam B.

Hi Jessica
We are sorry we could not complete your service, as no service was offered there will of course be no charge. We apologise for the distress caused by the confusing messages.

Adam
Shift Customer Care

Thumbnail of user jessicab2883
California
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

Purchased a vehicle and experienced a variety of surprises despite Shift's 150-point inspection. While purchasing the vehicle was easy, Shift's customer service after the sale leaves much to be desired. I reached out five days in a row to discuss the mountain of issues experienced on a variety of platforms to no avail. Shift only contacted us once I filed a BBB complaint. Run.

Tip for consumers:
Don’t do it.

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Date of experience: August 28, 2022

Thumbnail of user alexp239
Adam B.

Hi Jessica

We are sorry you have had a negative experience, however this experience would not have been with ourselves. We are an online marketplace for man and van services, we do not sell any types of vehicles. We hope you get the resolution you desire from the company you made the purchase from.

Thanks

Shift. Online Team

Thumbnail of user georgiep13
GB
1 review
0 helpful votes
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August 5th, 2022

Let down on two occasions and the booking wasn't completed! Was promised to be contacted by their customer service but still nothing and they are refusing to give a full refund despite failing to provide the service paid for! Absolutely awful and even after leaving a review and their response saying they are looking into it, we still haven't heard a thing! Really disappointed as returning customers and previously recommended!

Service
Value
Shipping
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Quality

Date of experience: August 5, 2022

Thumbnail of user steveb1837
GB
1 review
1 helpful vote
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April 28th, 2021

Turned up five hours late supposed to get credit only took have the goods 10 items took 2 hours scratched unit to putting upside down and broke my tv been messaged every other day for 3 weeks just get fobbed off

Products used:
Removal service

Service
Value
Quality

Date of experience: April 28, 2021

Thumbnail of user catrionap1
GB
2 reviews
4 helpful votes
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June 8th, 2021
Verified purchase

They let you down by cancelling your booking without a word leaving you stranded on the day with no way of contacting them. They then illegally set up fake new appointments using your details and bank info that you gave in your initial booking to rob you and make it hard to get in touch with them. I will be taking this further.

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2021

Thumbnail of user alexanderj119
GB
1 review
1 helpful vote
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May 27th, 2021

We had to wait for nearly 3 hours after the time frame they were supposed to have arrived and in the end they sent only 1 mover instead of the 2 we booked!

To top it off the mover damaged our property and after contacting shift about the damage and partial refund they said this was what was agreed with choosing the other mover so we got 3 stabs.

Honestly after this I wish had rather have done the move myself!

Damage in pictures.

Service
Value
Quality

Date of experience: May 27, 2021

Thumbnail of user alexp239
Adam B.

Hi Alexander

We are sorry you have suffered such a poor experience with Shift, as a booking agent we rely on the professionalism of the providers on our platform. Unfortunately some providers such as this one have fallen short of our standards. Since your booking we have strengthened our onboarding procedure to ensure only the highest quality providers are allowed on our platform.

Adam
Shift Customer Care

Thumbnail of user souhailr
GB
1 review
1 helpful vote
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December 13th, 2021
Verified purchase

I've ordered a van to move some boxes from a storage to another one, a 7 seater car turn up, I showed the driver the boxes he said we can do multiple journeys which is 8 journeys to finish all of them for extra cost, I sent an email to customer support waited for ages for reply all I got is an apology for not finding a driver I was let down with my boxes outside the storage for 6 hours In the cold and rain until I begged the manager to allow me store them for an extra day with a cost, I can't believe this company operates like this, I haven't done anything wrong to be in this catastrophic situation no one wanted to be responsible and help me out I ended up wasting a day, losing money, and taking another day off to sort it out, I would not recommend this service this is worst than a disaster

Service
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Date of experience: December 13, 2021

Thumbnail of user alexp239
Adam B.

Hi Souhail
We are sorry we could not connect you with a shifter. As a marketplace for independent man and van services we rely on the availability of providers in your area. Unfortunately on this occasion it appears there has been a miscommunication with a provider regarding their availability. This is something we are looking into so it does not happen again. Please accept our apologies for the inconvenience.

Adam
Shift Customer Care

Thumbnail of user pp267
GB
1 review
0 helpful votes
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February 24th, 2024

I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours. No one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user simonw469
GB
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.

Tip for consumers:
Dont use

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2022

Thumbnail of user margoh32
GB
1 review
1 helpful vote
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August 27th, 2020

Terrible experience, order was received incorrectly, no one to contact and no answer from on line query form. When driver turned up to remove a couch he was in a standard car! They still tried to charge my card for full price! Shady and shoddy, steer clear of this company not worth the effort or hassle

Date of experience: August 27, 2020

Thumbnail of user jozefm4
GB
1 review
1 helpful vote
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March 14th, 2019

They perform as advertised. Like an Uber for moving. The whole process was painless and the person who helped me move was helpful. Will definitely use them again as it took me 90 mins to do something that would have taken me at least half a day on my own.

Date of experience: March 14, 2019

Thumbnail of user alexp239
Adam B.

Hello Jozef,

Thank you for the kind words about how your recent move with us went! I am glad that you found the service 5* and thank you for taking the time to review your experience with us.

We are always here when ever you need any extra help with your moves!

All the best

Shift

Thumbnail of user annettec273
GB
1 review
4 helpful votes
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June 24th, 2021

There's no phone number and repeatedly no answer from the bot even though it says 30 minutes reply time. There's no update of time or place on the tracker. There's only a message once the driver is on the way there. In my case this was after 9pm so I had already made arrangements by then for my long suffering marketplace seller. Would have waited if there were communication. Hard to get refund. A real stress all day and waste of money. This business should be removed.

Tip for consumers:
Do not use this service.

Products used:
Service unfit for purpose, had to employ someone else after hours of no communication.

Service
Value
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Quality

Date of experience: June 24, 2021

Thumbnail of user alexp239
Adam B.

Hi Annette
We are sorry you have had a negative experience with our company in the past. We accept that we have not always offered the best customer experience, particularly in periods of growth. We have been working hard to overhaul our policies and operations to ensure we offer the best customer experience going forward.

Adam
Shift Customer Care

Thumbnail of user andrewc505
GB
1 review
1 helpful vote
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March 13th, 2019

Booked Shift. Online for a small furniture removal job from West Cumbria to Lancaster. This worked very well and was better value than hiring a self drive van. The two man team were polite and efficient, sticking with the agreed timetable and price.

Well done

Andrew C

Date of experience: March 13, 2019

Thumbnail of user alexp239
Adam B.

Hello Andrew,

Thank you for taking the time to leave us a review on this public platform. Fantastic to know that the driver was able to complete the job successfully for you!
We are always here if you ever need a hand moving any items again.

All the best
Shift

Thumbnail of user aidaa7
GB
1 review
6 helpful votes
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April 26th, 2018

I was charged twice for a service that never happened and for cancellation fees.
Unfriendly and unprofessional staff and you can't even talk to them on the phone, only via live chat where they copy and paste answers. I literally asked a question and replied with "have a nice day"!
Please avoid this company at all costs, I am currently opening a dispute with my bank in order to get this money back. Be careful with these thieves!

Date of experience: April 26, 2018

Thumbnail of user philr192
GB
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call... Avoid this SCAM!

Tip for consumers:
Avoid at all costs

Products used:
N/A

Service
Value
Shipping
Returns
Quality

Date of experience: August 23, 2021

Thumbnail of user alexp239
Adam B.

Hi Phil
We are sorry the driver you booked through our platform did not arrive. The reason you may not see a refund is because we do not take payment before the booking is completed. We only preauthorise your card, this means when the preauthorisation the pending payment on you statement will disappear rather than a credit showing. If you have any queries regarding this please feel free to email on support_team@shift.online.

Adam
Shift Customer Care

Thumbnail of user johnh5483
GB
1 review
0 helpful votes
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July 12th, 2021

Booked Shift for a house move. They took £424.50 from my Paypal account. After expressly saying they take no money until job is done. On the day no one turned up to move required items. No explanation was given. It is impossible to contact them to resolve matter. I ended up having to sleep on someone's sofa for two days until I could find a reliable company to move furniture. Cost a further £250.00. I would not use this company unless you like throwing your money away. Total scam!

Service
Value
Shipping
Returns
Quality

Date of experience: July 12, 2021

Thumbnail of user alexp239
Adam B.

Hi John
We are sorry the driver you booked through our platform did not arrive. As the driver did not arrive a full refund on £424.50 was process through PayPal.

Adam
Shift Customer Care

Thumbnail of user khalidm57
GB
1 review
0 helpful votes
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June 11th, 2021

No way to contact shift on their website or via social media. Clearly they have a lot of issues and unhappy customers, I suppose this is the only way to contact them as they want to make contacting them impossible.

Anyways I wanted to report a very bad shift driver reg: * on 11/06/21. Did a very bad turn almost hitting neighbours wall. He then took the right lower side of his van out (drivers side) by driving into a huge tree! Lol I have CCTV which i'd be happy to sell to Shift if their interested.

Tip for consumers:
No way to contact shift on their website or via social media. Clearly they have a lot of issues and unhappy customers, I suppose this is the only way to contact them as they want to make contacting them impossible.

Anyways I wanted to report a very bad shift driver reg: * on 11/06/21. Did a very bad turn almost hitting neighbours wall. He then took the right lower side of his van out (drivers side) by driving into a huge tree! lol I have CCTV which i'd be happy to sell to Shift if their

Products used:
Poor shift driver

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2021

Thumbnail of user laureng315
GB
1 review
0 helpful votes
  • Send Message
March 10th, 2021

First time using Shift, and honestly just gutted we haven't used it sooner! Excellent service - easy to use and book/pay, good updates on the day of delivery, driver was lovely and the customer service team followed up afterwards to make sure all was ok.

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2021

Thumbnail of user leticiad7
GB
1 review
5 helpful votes
  • Send Message
May 1st, 2018

The lady told me they'd send the driver's contact number... She never did. The driver never turned up. The money was taken out of my account. Had to call my bank and will now have to wait for the transaction to be disputed and refunded... What a brilliant way to add stress to my already stressful move!

Date of experience: May 1, 2018

Thumbnail of user veeh1
New York
1 review
0 helpful votes
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March 15th, 2019

We recently needed to move from central London to the NW outskirts. The booking process with Shift was incredibly easy. The driver arrived on time and was most helpful and polite. I would recommend shift for any more any time. V&H - from New Zealand / long resident in London

Date of experience: March 15, 2019

Thumbnail of user alexp239
Adam B.

Hello Vee,

Thank you for taking the time to review your recent Shift with us. It was a pleasure to help you move your items on this occasion and I am glad that you found the whole process throughout easy and efficient!

All the best
Shift

Thumbnail of user robertz831
California
1 review
0 helpful votes
  • Send Message
September 22nd, 2022

Purchased a 2019 mini Cooper countryman from Shift Carson location, August 7 2022. This is a So call Certified Vehicle. Now that I am out of the 30 1000 mile warranty.The cars information center informed us that front brakes need replacement and the heated seats don't not heat up. Spoke with Shift customer service spoke agent and escalated to Manger Faeny who wouldn't help with nothing except to tell me that i was out of and help window shift offers.
I should not be servicing my newly purchased vehicle (CERTIFIED) TWO MONTH AFTER PURCHASE. With No support from Shift this will come out of my pocket. Not good customer service practice here at Shift.

Date of experience: August 06,2022

Service
Value
Quality

Date of experience: September 22, 2022

Thumbnail of user alexp239
Adam B.

Hi Robert

You appear to have confused ourselves with another company as we do not sell cars. We hope your issues are resolved by the company responsible.

Thanks

Shift Team

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About the business

Shift is the new way to move things. We'll move anything you need to shift. You name it, we move it.

We will move anything you need from purchasing an item on Ebay or Gumtree, to house removals to small student moves. You can book anytime any day

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