Gettransfer

I strongly advise everyone to avoid GetTransfer at all costs. I booked a €550 transfer for March 2nd, 2025, and the driver never showed up. There was no cancellation, no call, no email — absolutely no communication. I was stranded with my luggage, and GetTransfer offered zero support at the time of the incident. Since then, I've contacted them repeatedly to request a refund. All I've received are automated responses and fake apologies. They even had the nerve to reply to my Trustpilot review saying they had processed a full refund — but that was a lie. To this day, no money has been refunded, no proof of transaction has been provided, and their customer service keeps stalling. 💸 They take your money and vanish.
📞 Their customer support is non-existent.
🛑 They lie publicly about refunds to save face. This is not just bad service — it's a complete scam.
DO NOT trust this company with your bookings or your money.

Do not use this company, they are scammers, they have been paying me €770 for the transfers I have made for a year and their response is always the same.

Dear Partner,

We would like to inform you that there will be a slight delay caused by a payment transaction issue. Rest assured, the payment will be completed shortly.

Best regards,

GetTransfer.com Carrier's support team

Scammmmmm!

For us, it was important to have a guaranteed pickup at the airport, and Gettransfer delivered. Excellent service.

‼ Warning to all drivers and transport companies! ‼

I have worked with GetTransfer for a while. At first, they paid for completed trips, but recently, they completely stopped paying me! The last payments I was supposed to receive have not been made, and I am not the only one – I know other drivers who are facing the same issue.

The system is simple: they take the money from the client, but we, the drivers, end up doing the trips at our own expense and time, without getting paid!

What happened?

My payments have been overdue for more than a month despite their 3-day payment policy.

I have sent several emails, including a final legal warning. No response!

I have called their support team multiple times, but every time I mention the unpaid amount, they hang up on me!

They ignore all attempts to communicate and refuse to give any update about pending payments.

Conclusion:

🚨 GetTransfer starts off by paying, but then they stop completely! They continue collecting money from customers, while drivers provide the service at their own cost, without receiving their payment.

If you are a driver or transport company, be extremely cautious working with GetTransfer – you might end up working for free!

If other drivers have experienced the same issue, please leave reviews and share your story so we can warn others!

OVER EXPENSIVE CAB AGGREATOR THEY CHARGE APPROX 40 PERCENT HIGHER THAN NORMAL FARE FOR ANY PLACEI had a terrible experience with GetTransfers. First of all, their charges are ridiculously high compared to other services. What's even worse is that despite paying in advance, the vendors on arrival still ask for payment! It seems like GetTransfers is not paying them properly, and they leave you in an awkward situation, forced to pay again or risk missing your transfer. This is completely unprofessional and unacceptable. I would strongly advise avoiding this service. It's a headache you don't need!

September 2024
Booking number: *******
- I booked a trip from Adana to Cappadocia
- The price was falsely advertised intentionally to lead me to book with the website.
- A FRAUDULENT behavior by the Company/ operator who managed the posting.
- The post intentionally omitted the cost of fuel for 6000TRY (175$) for the trip and after booking I was informed of it, therefore I had to cancel based on their support direction.
- The amount has been refunded to my balance which is obviously useless since gettransfer do not operate in my country of residence nor in countries that I frequently visit.
- I have contacted support numerous times, but all my requests have been unprofessionally ignored.
- The ripped me off of an amount of 265.56$.
- I strongly advise not to use their services, it is probably a scam that they commonly use.

I have been a driver for GetTransfer.com since 2019. However, since last August, I have not received payment for the transfers I have completed. I have sent multiple emails and made numerous calls to GetTransfer.com, but each time, they have stalled me with empty promises of payment.

At this point, I can't even afford to maintain my vehicle. Unfortunately, I recently learned that GetTransfer.com has not only failed to pay drivers in Turkey but also in several European countries, including Belgium. As a result, some drivers have started demanding payment directly from customers—and in some cases, even forcing them to pay.

This company is completely unreliable and unprofessional. Don't be fooled! Avoid using their services at all costs, or you risk ruining your vacation, your trip, and even your peace of mind.

On July 10,2024, I ordered a taxi through them in Bulgaria from Sofia airport to Lozenets, paid 174 euros. My flight was slightly delayed, which I immediately warned them about and received confirmation from the taxi driver that he would wait for us, no problem. Upon arrival, the taxi driver refused to take us because, according to him, the company did not transfer the money to him, and he agreed to take us only in cash. Since I was with my family and it was already late, we went. The trip cost an additional 200 euros. The company refused to return the 174 euros paid, allegedly it had already transferred it to the taxi driver. But I saw in the taxi driver's phone that he canceled the trip in correspondence with the company and it is unlikely that they transferred the money to him.
In general, this is a company of scammers, and perhaps taxi drivers also work in conjunction with them. I don't recommend anyone to use their services unless you want to lose money.

GetTransfer is a very convenient service! I used it several times in different cities, everything was always perfectly organized. The drivers are polite, the cars are clean and comfortable. Especially convenient that you can choose the type of transportation in advance and add additional services, such as a child seat. I recommend!

GetTransfer is a great choice for traveling around town or out of town. I liked that you can immediately see the price and choose a convenient time and place to pick up the car. The drivers are courteous and the cars are comfortable. I didn't notice any disadvantages!

We ordered a Gettransfer from the airport to the hotel. Everything went perfectly: the driver met us with a sign, helped us with our luggage and took us to our destination quickly and safely. The price was quite reasonable. The only thing that could be improved is the availability of Wi-Fi in the car, but it is not critical. Recommended!

GetTransfer is a great way to get to your destination quickly and conveniently. The prices are affordable and the drivers are professional. Recently used the service at the airport, the driver met me with a sign, helped me with my luggage. Very satisfied!

We ordered a Gettransfer from Barcelona airport to the hotel. Everything went perfectly - the driver was waiting for us with a sign, helped us with our luggage and took us to the place quickly and safely. The car was clean and comfortable.

Used GetTransfer for a trip to the airport. Everything was clear and organized, the driver was on time, the car was clean and comfortable. In general, I recommend the service for comfortable and safe travel.

Stellar service from booking my ride to reaching the airport terminal. The driver arrived exactly on time and was smartly dressed and handled my luggage with great care. They made my travel day a lot less stressful.

Gettransfer was pleasantly surprised by the ability to order child car seats. Traveled with a small child and it provided extra safety and comfort. Very caring service!

Very polite and professional driver. High recommend. Had a little conversation without feeling artificial. But he was also quick to see that I was not really in a chatty mood after the flight and let me rest, which I appreciated.

Zero hassle, complete comfort, totally reliable. Booking an airport transfer was simple and the car arrived in perfect time. It meant we could look forward to seeing Madrid rather than worry how we'd get from the airport.

Great platform, easy to book, fixed price, and a reliable service that turns up on time. Probably the nicest driver I have ever had too, he was very cheerful and on of those people who make you smile.