Shift.online

Awful experience - do not use!
We booked and paid for a simple move on Friday (2 sofas). Shift and the drive gave us a 4 hour window for the move to take place - 5 mins before deadline, the driver simply text and said 'I'm not available'.

We immediately contacted the Shift head office and spoke to a member of the team - no apology was offered to us at any point. The person on the phone said it would have to be moved the next day as they had no one else available to step in.

After taking a full day off work to sort this simple move, we were furious as this turned out to be a massive waste of time.

Head office told us they would call back with a new time and driver for the next day.... we have heard nothing from them since and have been sitting on hold trying to speak with someone for 45 mins!

At no point has a refund, discount or apology been offered after this appalling customer service. Totally unacceptable and infuriating company. DO NOT USE.

Do not waste your time booking with them, they will ruin your moving day.
The driver never showed up and was impossible to contact.
I tried to call the only numbers available on the website for hours and after long wait they cut off the call several times. Unacceptable service for these delicate situations. They left me with no explanation after 2 days despite also several emails asking urgent call back.
They should pay for all our waste of time and energy since I saw similar reviews to mine.

This is a fraudulent company. Do not use. Unfortunately I read the countless bad reviews before I booked this Sham company. They will steal your money, provide no service, no customer service number. My bank refunded the money they stole from me after the driver failed to turn up and blocked them from accessing my funds. I have had no communication from them since they took money upfront and didn't provide a service. I have reported them to the Police Fraud Department. KEEP AWAY from Shift. Online.

First time using Shift, and honestly just gutted we haven't used it sooner! Excellent service - easy to use and book/pay, good updates on the day of delivery, driver was lovely and the customer service team followed up afterwards to make sure all was ok.

It seems that I have to rate Shift. There is no option to leave no star. I am still waiting for a wardrobe that was supposed to be delivered on 20th December 2020. I can't get in contact with shift to resolve the issue in any capacity; when I have managed to make some sort of contact, I'm told someone will contact. No one does. I've emailed and sent texts and there are no responses. There is no accountability and they are more or less untraceable. I've never experienced anything like it in how appalling a service it is. Avoid at all costs.

I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours. No one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.

Should have been zero star. Worst and pathetic experience! Never believe these guys for same day service. They can't find drivers. No communication if they can't find the driver. Horrible price match. Managers are rude and horrible to speak with and invoke the statement did you not read all the small print contract when booking is agreed'. They think they are doing a favour refunding when they can't honour the booking commitment. It will be mistake to use these guys.

They didn't turn up. There's no number or email to contact. The driver phoned but it went straight to missed calls, when I tried to ring his number back I got a wrong number message. They sent messages saying the job was done even though it wasn't. My advice is - spend a big more use a different firm.

I made a booking to move my belongings from a storage company to my accommodation in the afternoon. The driver never came as I had waited for as long as 1 hour so I left the storage place. I then got a call from the storage company that the van arrived but it was already 2 hours plus late. I made a dispute on this and wanted to get a refund, but the respond was very unethical and unreasonable. They said that they do held accountable for driver lateness as some delays are out of our control, for an example, traffic or weather conditions. So is the customer held accountable for the driver's lateness then? VERY highly not recommended as their website and contacts are not very approachable as well.

No driver arrived and it was marked as a completed job. I am currently on the phone to my bank and Paypal to try and save my info from these scammers.

Would not use again, do not recommend.
They accept your booking and your money without checking if a driver if available in your area on the day you need the service. I received confirmation emails and a phone call saying that it was organised. On the day I got a text saying my driver was in Manchester and was on his way 2 hours before the beginning of the designated pick up time (I live in Dundee), he would never have made it in time. I then received a phone call an hour later saying my booking was cancelled by shift because there was no drivers available. Surely that is something that should be organised before a booking is made?
If your time is important to you, I do not recommend booking a van with shift.

[3 weeks later still not received my money back] - Oh and the customer service doesn't even respond to my emails - SCAM ALERT -

Booked two men house move. No contact from the company, no timing, no details of the driver... Finally received the name and driver's number on the day of the move, just to be told he is not our driver. Contacted customer service, no answer for 40 minutes. In the mean time, someone else turned up with a van (one man, not two I paid for), at 9am without any notice. We were not ready since nobody notified us and we wasted half of the morning dealing with this company and trying to find out how to reach the driver... Requested multiple times to be contacted over the phone, they didn't of course bother.

Charged me full price despite only one driver turning up (paid for two). Never returned my money back.

Subscription to shift shopping failed but my card was still charged twice. Contacted customer service that assured me they would refund me and cancel the subscription. Two weeks later, still no refund and charged twice again. At this point I realised there is no way to even log into my account! Had to call my bank to block the transaction and reported them to Action Fraud. There is no real service behind this, just bots that will tell you they're handling it and will refund you, but they won't.

Booked 2 weeks in advance for a removal job received e mail confirmation that booking had been accepted. I was given the driver details and contacted him night before to arrange best place to park etc - turned out he was on holiday and wasn't going to do the job
Called shift that evening who first told me first that the booking system was down then next morning (day of the move) that they had found another driver (who I called and didn't know anything about the job) then apparently booking system was down again then that were still going to find a driver then could I change the day of my move rom London to Scotland - umm No!
Completely incompetent and will lie to you - totally unacceptable service