Shift.online

There's no phone number and repeatedly no answer from the bot even though it says 30 minutes reply time. There's no update of time or place on the tracker. There's only a message once the driver is on the way there. In my case this was after 9pm so I had already made arrangements by then for my long suffering marketplace seller. Would have waited if there were communication. Hard to get refund. A real stress all day and waste of money. This business should be removed.

I would give them 0 starts as well, but oh well. I have had a click and collect with them at one of their lockers. Pretty expensive order. I arrived there, middle of nowhere and the stacked shift lockers I was assigned with the codes and everything were empty. The quality of the lockers is pretty bad, you can push floors and ceilings and just peak a boo into other people's stuff - quite dangerous and unreliable. I called them as my retailer told me to discuss my missing order with SHIFT first. I go to the retailer's shop and talk to a shift representative sitting in the retailer's shop because otherwise, you can't reach a human to their online customer support. This representative was talking to customer support through an app and had someone call me 'asap', but I waited 2 hours. This person from shift customer support said he was checking with all drivers to see where my order was, cause the driver probably left it in the wrong locker. Never comes back to me, so i asked the representative to try to ping his colleague again - after 3 hours of waiting he tells me his colleague logged off so someone else will call. Now after another 2 h of waiting another guy called and this times, he promised he would arrange home delivery in the evening or a full refund and he will send a confirmation email after we closed the call. Never happened. Fast forward 3 days later and other emails i sent them ( as I didn't go back to the shop where the representative worked, and there is no way to talk to any human over the phone by just calling their 'customer support') they never came back to me- the order was lost - and I was very close to losing the money too as my order showed as collected as I opened the empty lockers. Please avoid click-and-collect with shift, it seems like they don't have manners, they're understaffed and horrible with anything customer support related. I wasted my whole Saturday then, with a lot of emotional distress, and they never came back with my things or the refund. After the main retailer understood what was happening Sunday they put in a refund for some of the things in the order. Please avoid shift for your mental health.

Let down on two occasions and the booking wasn't completed! Was promised to be contacted by their customer service but still nothing and they are refusing to give a full refund despite failing to provide the service paid for! Absolutely awful and even after leaving a review and their response saying they are looking into it, we still haven't heard a thing! Really disappointed as returning customers and previously recommended!

We had to wait for nearly 3 hours after the time frame they were supposed to have arrived and in the end they sent only 1 mover instead of the 2 we booked!

To top it off the mover damaged our property and after contacting shift about the damage and partial refund they said this was what was agreed with choosing the other mover so we got 3 stabs.

Honestly after this I wish had rather have done the move myself!

Damage in pictures.

This is a fraudulent company. Do not use. Unfortunately I read the countless bad reviews before I booked this Sham company. They will steal your money, provide no service, no customer service number. My bank refunded the money they stole from me after the driver failed to turn up and blocked them from accessing my funds. I have had no communication from them since they took money upfront and didn't provide a service. I have reported them to the Police Fraud Department. KEEP AWAY from Shift. Online.

Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.

The whole website is designed to lure you in to making a booking without any kind of guarantee about the actual service promised. And once you have pressed "book" then there will be no confirmation email until you start sending complaints through the not-at-all instant messaging service where getting hold of an actual person is impossible no matter which route through the chatbot you take. Absolutely appalling. Will be making full complaint to office of fair trading. This company should not be in business. If anyone from shift ever bothers to read these reviews perhaps they'd like to look up booking reference uYlCIw0Q6k5G to see the whole sorry saga.

First time using Shift, and honestly just gutted we haven't used it sooner! Excellent service - easy to use and book/pay, good updates on the day of delivery, driver was lovely and the customer service team followed up afterwards to make sure all was ok.

I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call... Avoid this SCAM!

Purchased a vehicle and experienced a variety of surprises despite Shift's 150-point inspection. While purchasing the vehicle was easy, Shift's customer service after the sale leaves much to be desired. I reached out five days in a row to discuss the mountain of issues experienced on a variety of platforms to no avail. Shift only contacted us once I filed a BBB complaint. Run.

It seems that I have to rate Shift. There is no option to leave no star. I am still waiting for a wardrobe that was supposed to be delivered on 20th December 2020. I can't get in contact with shift to resolve the issue in any capacity; when I have managed to make some sort of contact, I'm told someone will contact. No one does. I've emailed and sent texts and there are no responses. There is no accountability and they are more or less untraceable. I've never experienced anything like it in how appalling a service it is. Avoid at all costs.

They let you down by cancelling your booking without a word leaving you stranded on the day with no way of contacting them. They then illegally set up fake new appointments using your details and bank info that you gave in your initial booking to rob you and make it hard to get in touch with them. I will be taking this further.

I purchased a 2015 Nissan Frontier ( 67,000 miles) from Shift in May of 2022, in the summer months. As soon as I received it maybe 2 days later, the battery went dead, so I replaced it. A week later, the new battery went dead, I began to become suspicious about the electrical issues. The truck itself was flawless cosmetically and really wanted to keep it along with two other vehicles I have. I attributed the failed battery to the fact that I did not drive the vehicle frequently. When winter came, I engaged the defroster and it would not work. Who checks the defroster mode in summer, my mistake. So, I'm pretty mechanically inclined, I did a parasitic draw down amperage test and found a draw on the battery requiring it to be charged every week, due to short in defroster circuit.
Long story short, Shift sold me a defective car with electrical issues in the thousands for repairs. Let the buyer beware. My seven day return was non allowable due to time frame of electrical issues. 1 star rating for Shift.

Booked Shift for a house move. They took £424.50 from my Paypal account. After expressly saying they take no money until job is done. On the day no one turned up to move required items. No explanation was given. It is impossible to contact them to resolve matter. I ended up having to sleep on someone's sofa for two days until I could find a reliable company to move furniture. Cost a further £250.00. I would not use this company unless you like throwing your money away. Total scam!

They didn't turn up. There's no number or email to contact. The driver phoned but it went straight to missed calls, when I tried to ring his number back I got a wrong number message. They sent messages saying the job was done even though it wasn't. My advice is - spend a big more use a different firm.

No way to contact shift on their website or via social media. Clearly they have a lot of issues and unhappy customers, I suppose this is the only way to contact them as they want to make contacting them impossible.

Anyways I wanted to report a very bad shift driver reg: * on 11/06/21. Did a very bad turn almost hitting neighbours wall. He then took the right lower side of his van out (drivers side) by driving into a huge tree! Lol I have CCTV which i'd be happy to sell to Shift if their interested.

Purchased a 2019 mini Cooper countryman from Shift Carson location, August 7 2022. This is a So call Certified Vehicle. Now that I am out of the 30 1000 mile warranty.The cars information center informed us that front brakes need replacement and the heated seats don't not heat up. Spoke with Shift customer service spoke agent and escalated to Manger Faeny who wouldn't help with nothing except to tell me that i was out of and help window shift offers.
I should not be servicing my newly purchased vehicle (CERTIFIED) TWO MONTH AFTER PURCHASE. With No support from Shift this will come out of my pocket. Not good customer service practice here at Shift.

Date of experience: August 06,2022

Turned up five hours late supposed to get credit only took have the goods 10 items took 2 hours scratched unit to putting upside down and broke my tv been messaged every other day for 3 weeks just get fobbed off

Rating: 0.5/5

It's said that with every sunrise comes a new day filled with fresh opportunities and challenges. Unfortunately, my interaction with Shift.com has made me realize that some challenges are needlessly complex, burdensome, and entirely avoidable. A meandering saga that veered wildly off the path of customer satisfaction, my experience with this establishment felt like a chaotic symphony performed without a conductor.

Upon my arrival, I was greeted by a palpable air of indifference that hung over the showroom floor like a thick fog. Notwithstanding, I was able to secure a transaction that, in hindsight, would become the source of my current distress.

The car I purchased, which was presented to me as a fully functional and well-maintained vehicle, turned out to be an automotive nightmare. The transmission was more akin to a time bomb with its imminent failure hidden from the unsuspecting buyer. With no forewarning, the transmission gave up the ghost within a week of the purchase, leaving me stranded on the side of a bustling highway. The costs and inconvenience of repairing this significant issue came as an unanticipated and unwelcome surprise.

But the hits kept coming. Next up was the registration. One would reasonably expect that an established dealership would be conversant with the nuances of local DMV processes, ensuring a smooth and efficient transition of ownership. Alas, the registration process was a disaster of epic proportions. It was a Dantean journey through the abyss of administrative chaos, marred by miscommunication, unmet promises, and a general air of inefficiency. The long-drawn process left me grappling with a veritable avalanche of paperwork, heightened stress levels, and countless wasted hours.

In my quest for resolutions, I was met with dismissive customer service representatives who displayed a masterful talent for evasion and deflection. Trying to speak to a manager felt akin to seeking an audience with the Wizard of Oz, an elusive figure always just out of reach. Calls went unanswered, emails disappeared into the void, and the promised assistance turned out to be nothing more than an exercise in shadow boxing.

Furthermore, the dealership's general lack of transparency was profoundly unsettling. It was as if they were adhering to a playbook titled 'How to Erode Customer Trust in Five Easy Steps.' The transmission failure was certainly not an overnight occurrence, suggesting that either they were utterly oblivious to the car's condition (indicating gross incompetence) or intentionally obfuscating the truth (implying unethical practices). Either way, it's a damning indictment of the dealership's modus operandi.

One cannot but wonder how many other customers have found themselves caught in the undertow of this dealership's ineptitude, left to grapple with the aftermath of poor service, shoddy vehicle conditions, and bureaucratic nightmares. The silver lining, if there is one, is the bitter lesson learned about the importance of thorough pre-purchase checks, and the grim reminder that all that glitters is not gold.

In summary, my experience with Shift.com is one best forgotten, a detour on the road of life that led me into the swamplands of disappointment. This review is a cautionary tale for future customers. Remember, a car purchase is a significant investment, one that should be approached with due diligence and caution. As such, I urge potential buyers to tread carefully when considering Shift.com as a purveyor of their next automotive purchase. After all, there are plenty of other establishments out there who value the pillars of honesty, efficiency, and stellar customer service.

My driver didn't arrive and didn't even answer his phone when I was trying to reach him. I spent 1.5h on the live chat 'talking' to one of the customer advisors who seemed to not care at all. I was waiting between 10 and 20 minutes for every single reply from them. I have been offered rescheduling my booking - when I asked if they can assure me that this time the driver will arrive, I have been informed that they "cannot assure that"... In result, I requested a refund however it turned out that the booking fee is non-refundable so eventually (even though it was clearly their mistake) I lost money anyway. Not recommended!

The lady told me they'd send the driver's contact number... She never did. The driver never turned up. The money was taken out of my account. Had to call my bank and will now have to wait for the transaction to be disputed and refunded... What a brilliant way to add stress to my already stressful move!

Subscription to shift shopping failed but my card was still charged twice. Contacted customer service that assured me they would refund me and cancel the subscription. Two weeks later, still no refund and charged twice again. At this point I realised there is no way to even log into my account! Had to call my bank to block the transaction and reported them to Action Fraud. There is no real service behind this, just bots that will tell you they're handling it and will refund you, but they won't.

Worst company ever. Worked almost one year for them. They owe me £180, are almost two months late. When I call them, they are lie: "The transfer was made, wait 72 hours to see the money in your account." Of coarse, no money in my account. The managers are simply cowards, they don't have the courage to speak to me. Simply, patetic thiefs. Don't work for SHIFT, don'tt contract their services, if you don't want to encourage scums.