Rating: 0.5/5

It's said that with every sunrise comes a new day filled with fresh opportunities and challenges. Unfortunately, my interaction with Shift.com has made me realize that some challenges are needlessly complex, burdensome, and entirely avoidable. A meandering saga that veered wildly off the path of customer satisfaction, my experience with this establishment felt like a chaotic symphony performed without a conductor.

Upon my arrival, I was greeted by a palpable air of indifference that hung over the showroom floor like a thick fog. Notwithstanding, I was able to secure a transaction that, in hindsight, would become the source of my current distress.

The car I purchased, which was presented to me as a fully functional and well-maintained vehicle, turned out to be an automotive nightmare. The transmission was more akin to a time bomb with its imminent failure hidden from the unsuspecting buyer. With no forewarning, the transmission gave up the ghost within a week of the purchase, leaving me stranded on the side of a bustling highway. The costs and inconvenience of repairing this significant issue came as an unanticipated and unwelcome surprise.

But the hits kept coming. Next up was the registration. One would reasonably expect that an established dealership would be conversant with the nuances of local DMV processes, ensuring a smooth and efficient transition of ownership. Alas, the registration process was a disaster of epic proportions. It was a Dantean journey through the abyss of administrative chaos, marred by miscommunication, unmet promises, and a general air of inefficiency. The long-drawn process left me grappling with a veritable avalanche of paperwork, heightened stress levels, and countless wasted hours.

In my quest for resolutions, I was met with dismissive customer service representatives who displayed a masterful talent for evasion and deflection. Trying to speak to a manager felt akin to seeking an audience with the Wizard of Oz, an elusive figure always just out of reach. Calls went unanswered, emails disappeared into the void, and the promised assistance turned out to be nothing more than an exercise in shadow boxing.

Furthermore, the dealership's general lack of transparency was profoundly unsettling. It was as if they were adhering to a playbook titled 'How to Erode Customer Trust in Five Easy Steps.' The transmission failure was certainly not an overnight occurrence, suggesting that either they were utterly oblivious to the car's condition (indicating gross incompetence) or intentionally obfuscating the truth (implying unethical practices). Either way, it's a damning indictment of the dealership's modus operandi.

One cannot but wonder how many other customers have found themselves caught in the undertow of this dealership's ineptitude, left to grapple with the aftermath of poor service, shoddy vehicle conditions, and bureaucratic nightmares. The silver lining, if there is one, is the bitter lesson learned about the importance of thorough pre-purchase checks, and the grim reminder that all that glitters is not gold.

In summary, my experience with Shift.com is one best forgotten, a detour on the road of life that led me into the swamplands of disappointment. This review is a cautionary tale for future customers. Remember, a car purchase is a significant investment, one that should be approached with due diligence and caution. As such, I urge potential buyers to tread carefully when considering Shift.com as a purveyor of their next automotive purchase. After all, there are plenty of other establishments out there who value the pillars of honesty, efficiency, and stellar customer service.

It was honestly one of the most stressful experiences we have ever had. We had organised everything in the flat to make the move easier for them and it was anything but easy.
They said they arrived at 12:50 when actually they had called to say they were going to be an hour later. The delivery that we paid for stated that they would arrive between 11-1pm, however, they did not arrive until 13:56, which means we were sitting around for 3 hours. Despite saying they would update us, they did not until they were round the corner.
When they arrived, they complained that there were stairs to the property even though this was stated when we booked. They also complained that there wasn't going to be a lift at the other end even though that was stated too. So already off to a negative start.
When they got into the first property, we asked if they could put the bigger items in first as these were priority and things we couldn't move ourselves and the whole reason we booked them. They proceeded to take the "lighter" and "smaller/easier" items first to load on to the van. They asked us to move them to the bottom of the steps for them to carry up the stairs, which we didn't think was part of the move.
They were very disorganised and didn't seem like they had done a house move before. We got close to the number of items on the list and they said we had 10 items left to go on the van, but they hadn't put on most of the larger items that were specifically listed. We suggested taking some of the smaller boxes ourselves to help the process. They also proceeded to refuse to take the drawers that were inside the chest of drawers because of contents- however, this was never discussed prior or made obvious if this is indeed Shifts policies. My contents insurance covers a house move but they still refused. Thankfully a good friend managed to come along with their car to put all of the drawers in their vehicle, which we would not have been able to do ourselves. Whilst they debated with us/ faffed about, our items were getting wet as it was raining. I mentioned this and they shrugged it off and said "I didn't realise it was raining".
When we finally got the new flat it was about 3:45 and fortunately we had ourselves (2 people), our friend with the car and my 2 parents to help them unload.
As far as we were aware when we booked this service, we were hiring two capable and experienced people with a van who would happily move our furniture and boxes from inside the first property to inside the next. Your website states that "you take care of the big stuff so we can look after the fun stuff"- we do not feel the "big stuff" was taken care of and this was a far from "fun" experience.
Finally, we were very surprised about getting two people from Essex to do a round-the-corner move in Brighton. This seems like a company delegation issue which we can imagine added to why they were so late.
We will never be using shift again, and we fully expect some sort of refund.

After messaging the customer service team on the day of the move, it took a few days for them to offer a measly £15 refund. We had already paid £9 extra to have an allotted time slot, so a £7 refund seems laughable. I had asked to speak to someone who was able to authorise a greater refund and never got a response. I then sent a follow up message on the chat a few days later asking for this to be resolved so that I could pay an agreed/ reasonable amount for the service and received no reply. Shift then closed this chat so I no longer had access to it and 2 months later sent me an email receipt for the job. By this time, with no contact from the company, I assumed they had closed the account.

Fast forward to 6 MONTHS after I had moved, I randomly have £114 taken from my account with no warning. They sent an email saying due to a technical issue that it hadn't been paid, where in reality, they never resolved the complaint which is why it never got paid. I have been back in contact since, with great difficulty to get to talk to someone on the phone and have yet again been left in the dark and £114 short.

The service for the actual job was horrendous and dealing with their customer care team is even more horrific. If I could give them 0 stars I would.

Shift's website looks great, very shiny, great ux and looks super slick. Big banners about the network of their '******* drivers' and great customer experiences. Dont be fooled.

I got quotes from shift and anyvan and shift was less than half the price at the time i thought what a bargain, should have been the first red flag.

I got an email after a day or two stating they were yet to find a driver to do the job. Given that the job was very time sensitive I wanted to clarify when i could expect to get a driver allocated and if i could cancel free of charge if they weren't able to find a driver. The only way to contact them is via there instant message service where you can jump through various hoops trying to talk to an actual person instead of a bot. When I got through to someone, they were marginally better than the bot but had there standard script from which they could not deviate, they didnt know if they would find a driver and no... as stated in ts & cs I wouldnt get a full refund. How helpful.

They did find a driver in the end... phew great news. The status updates on the website are pretty useless. They have a map of the route implying it gives live updates of the drivers whereabouts... it does not. Tried to contact the driver... no answer, full answerphone. Driver and additional shifter did turn up to pick up the fridge freezer so no worries. Turned up at my house a bit later. They then struggled to get the fridge freezer out of the van, the second shifter was just not strong enough. I ended up helping them with finally getting the fridge in the garage. They said goodbye and it wasn't until then I noticed the damage to the fridge. I contacted shift and explained the situation. Cue generic message number 2..."as stated in ts and cs you need to contact your driver about compensation"... they are no longer our drivers, we are actually just an agent with a shiny website. We can't offer compensation, we can't act as a proper intermediary and deal with issues. We aren't even as good as uber. The Customer services team just have a standard script and offer no assistance just saying they are 'sincerely sorry but theres just nothing we can do' and 'you should have read the t's and c's you idiot' (paraphrasing).

It's cheap but you get what you pay for. All style and no substance. Just dont. Go and use a proper move instead of this folly. I'm furious in case you couldnt tell.

I booked shift for moving 3 pieces of furniture a week in advance, it was all paid and set. On the day, the driver called me a couple of times within 1 hour when I couldn't answer my phone. When tried to call him back, I couldn't get through. After next hour he called me back and said he cancelled the job as I didn't answer my phone. I explained that I couldn't answer my phone and I didn't expect him to call as the shift was booked for the evening (that was a few hours before), all was confirmed and paid in full a week before so I was sure I didn't have to worry about this. He said he wasn't going to do the job and he returned it to the company who would find another driver to move my stuff. I tried then to contact the company calling the number from the website but there was no answer. After some time a lady called me back saying that the driver said he had called me multiple times for the whole day. That was a lie as he called a few times within only one hour and then I couldn't call him back. She also said he didn't return the job so they couldn't find anyone else to do the job. The furniture was supposed to be collected from the flat being vacated by other people and I was on a tight deadline. I explained that to the lady from the office and said it was crucial the items were collected on that day. She said the only option was to reschedule the job for the next evening at the same time and having no choice I agreed. The next day around midday the other driver called me saying he was supposed to do the job in the evening but he could only do it within next hour, between 12.30pm - 1.00pm. I got really upset but said I would ask people at the place of collection if they could be there and I would call him back to confirm. After 5 minutes, when the tenants from collection point agreed to wait for him, I tried to call the driver back but he didn't answer the phone. Instead I got an email saying that the job was cancelled again! I tried to call the office and again there was no answer. I used the live chat where I found out that the driver made an excuse he had to rush to the hospital - that was a lie as I spoke to him 10 minutes before and he was still keen to do the job. I was offered re-scheduling the job again! That was unacceptable as the people were moving out from the flat on that day. I cancelled the job with Shift and booked it with another company that did the job with no fuss; however, having to book last minute, it cost me much more money than I would pay if booked in advance. Using Shift cost me extra money, time and enormous amount of stress. I would never use them again and recommend avoiding them at all costs!

Worst possible moving service I could think off. I had purchased one man and a van for a one bedroom move where it was agreed in detail the items to be moved and that I due to a bad back could only assist on carrying a few heavy items that required two people. When arriving with the van and the furniture at the flat I was to move into the driver started to panic and complain to me it is not worthwile for him to do this job for £68, that it was too many items and that he I had not helped with carrying. I had agreed with Shift to pay double that so I didn't understand what he was complaining about and furthermore we had moved exactly those items that had been agreed with Shift and I had carried many more items than the few big one I had agreed with Shift. When I told him to call up Shift to sort his worries out he got into a rage started to scream at me in front of new neighbours walking by telling me to shut up, saying he had to be at another job soon. I told him he should not cause a scene and that I did not want to argue just needed his help to carry all the stuff to the elevator on the ground floor and help me up to the flat with a few heavy items, then he could leave. He continued to have a rage and scream, telling me to shut up, and then suddenly he rushed to his van slamming the entrance door to the building with full force with people outside, and then he drove off. I wanted to contact Shift however they do not provide you with a contact number, a neither to the driver on the day, which is not really practical in case you need to align on the day of the move. As I did not have wi-fi yet I decided to drive somewhere I could connect to internet and try to internet chat with the Shift team to discuss how to handle the situation. When I had driven out of the garage around 10 min later, the driver suddenly shows up again, he had turned around and so did I. I just thought to be practical and get on with it, he helped me out, said he had been unprofessional (which I did appreciate), and then left. I have sent the Shift team a message around this and asked them why the driver had thought the payment was only halve and also why the driver had not received the full items list agreed and been informed I was only going to assist with the few heavy items. Two days later I have still not received a response from Shift. All and all an awful customer experience I must say.

If it was possible to give less than 1 star, I would.

We booked a job the evening before, on the website it shows you can get a quote and check availability, and then a job would be picked up by someone within minutes. As we had a quote (and had to pay there and then), we assumed that meant there was availability.

We didn't receive the confirmation email that it said we would, so we had to contact to get this later on, issue number 1 (minor on it's own, these things happen, but just the start of the rest of the problems.)

Checked the job before bed and it shows as pending, and no one has picked it up. Little bit concerning, as we've booked a 2 hour slot with where we've picking the furniture up from, but assumed that as we'd been able to get a price and the website stated check quote and availability, that we wouldn't have been made to pay if nothing was available. How naive we were.

This morning, 1.5 hours before the start of the 2 hour window at 9am, still no allocation. Starting to worry, so contact their terrible customer service, who inform us there is no one available for our job. I don't know what they would've done had we not contacted them, as they didn't contact us at all.

We then panic trying to find someone else who is available at such short notice before 9am on a Wednesday morning to collect and drop off the item, as we've been told by Shift that they don't have anyone available. Manage to get someone sorted (super nice, friendly person which is a change from shift.)

Informed shift we've had to have a panic and get someone else in now, as they've advised they had no one, and we would like a refund of what we've paid to shift, only to be told that we would be charged the full amount as it's a cancellation under 24 hours!

Despite the fact they had NO ONE AVAILABLE!

We eventually manage to get them to check with management, who miraculously, 48 minutes before it's supposed to be picked up, find someone to do the job. However, we've already had to pay someone else as Shift told us they had no one. So now we've paid for this removal twice.

As Shift managed to find someone, and we're refusing it (as we've paid someone else), it's apparently now OUR fault as we've decided not to use their driver! We eventually speak to management ourselves and fight for our refund, only to then be told we'll be charged a 35% cancellation fee!

We are still trying to dispute the cancellation fee, the money has been taken from our account.

This company is disgusting, the website clearly lies as it states you search for a price and availability, which isn't the case as there wasn't any availability so why was our job accepted? A 'Shifter' didn't accept our job in minutes like the website states, and it wasn't until we contacted them were we informed that there was no one attending our job.

We've now been charged a cancellation fee for Shift's error of accepting a job when there was no availability, and had we never contacted them, we would have been left assuming someone was going to collect it this morning.

Disgusting company, terrible customer service, wouldn't wish on anyone to have to deal with them.

Why is the money taken before a job is accepted by a shifter? Why not input a request, wait for a 'shifter' to accept it and then finalise payment? As then none of this would have happened today as we wouldn't have spent hours this morning chasing what was happening with the job, chasing refund, and now chasing overturning the 35% cancellation charge.