Markus B.

Worst possible moving service I could think off. I had purchased one man and a van for a one bedroom move where it was agreed in detail the items to be moved and that I due to a bad back could only assist on carrying a few heavy items that required two people. When arriving with the van and the furniture at the flat I was to move into the driver started to panic and complain to me it is not worthwile for him to do this job for £68, that it was too many items and that he I had not helped with carrying. I had agreed with Shift to pay double that so I didn't understand what he was complaining about and furthermore we had moved exactly those items that had been agreed with Shift and I had carried many more items than the few big one I had agreed with Shift. When I told him to call up Shift to sort his worries out he got into a rage started to scream at me in front of new neighbours walking by telling me to shut up, saying he had to be at another job soon. I told him he should not cause a scene and that I did not want to argue just needed his help to carry all the stuff to the elevator on the ground floor and help me up to the flat with a few heavy items, then he could leave. He continued to have a rage and scream, telling me to shut up, and then suddenly he rushed to his van slamming the entrance door to the building with full force with people outside, and then he drove off. I wanted to contact Shift however they do not provide you with a contact number, a neither to the driver on the day, which is not really practical in case you need to align on the day of the move. As I did not have wi-fi yet I decided to drive somewhere I could connect to internet and try to internet chat with the Shift team to discuss how to handle the situation. When I had driven out of the garage around 10 min later, the driver suddenly shows up again, he had turned around and so did I. I just thought to be practical and get on with it, he helped me out, said he had been unprofessional (which I did appreciate), and then left. I have sent the Shift team a message around this and asked them why the driver had thought the payment was only halve and also why the driver had not received the full items list agreed and been informed I was only going to assist with the few heavy items. Two days later I have still not received a response from Shift. All and all an awful customer experience I must say.